Trading Systems Support Specialist at Rand Merchant Bank

Trading Systems Support Specialist 

RMB is a market leader in Corporate and Investment Banking. Our biggest asset is our people. They come from many different backgrounds, bringing unique perspectives to finding solutions and solving challenges for our clients. At RMB our thinking digs deeper and sees further. It’s an approach we call Solutionist Thinking. With a can-do mindset that is considered and innovative, curious and resilient we unlock unique opportunities for our clients, society and our future. We seek people who create a culture of sharing and who champion honourable behaviour. Our people are smart, hard-working, self-motivated and have a passion for their work and the success of RMB. We offer a non-hierarchical, entrepreneurial environment where our people think and act like owners. We empower people, hold them accountable and reward exceptional performance.

All appointments will be made in line with FirstRand Group’s Employment Equity plan.

The Bank actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Bank should they require reasonable accommodation

To manage and support the assigned business area within the Markets division to ensure that delivery is aligned to business requirements and that best-fit and sustainable solutions are applied.

Purpose

To maintain application systems that are beyond the development stage and are running in the daily operations of the business. Incumbents who participate in the development of the system may remain after completion to help maintain / update the system.

Responsibilities:

• Is aware of emerging technologies and remains abreast of industry/ technology concepts and ideas which could impact on their area of accountability.
• Remaining technologically savvy with all platforms in the teams’ portfolio of applications.
• Create a repository of internal learnings and external knowledge materials which could benefit the execution of work within the team.
• Continuously look at improving service delivery through proactive monitoring and alerting.

Software Quality Assurance

• Understand the release.
• Prepare test scenarios to test the release.
• Execute the test cases.

Business service alignment

• Apply experiential knowledge to trouble-shoot and resolve instances where service levels do not meet the agreed requirements.
• Responsible for software quality assurance.

Service handover

·      Compile and Enhance user training material and business readiness assessments.

Access management

·      Maintain security administration processes and ensure that all requests for support are dealt with according to agreed procedures.

Incident management

• Incident Ownership – Owns incident until resolved
• Prioritise and diagnose incidents within the relevant areas according to agreed procedures.
• Investigate causes of incidents and seek resolution within diverse but standardised precedents and procedures by applying operational knowledge and learnings.
• Escalate unresolved or complex incidents to the appropriate level.
• Document and close resolved incidents according to the agreed procedures and tools.
• Communicate the resolution actions and outcomes to the relevant business stakeholder.

Defect management, upgrades/enhancements and projects

• Ability to scope, plan, execute and close tasks which include defect management, upgrades/enhancements and projects effectively.
• Facilitate one-on-one or group workshops to elicit, analyse, communicate and validate requirements.
• Ensure the consistent and accurate documenting of requirements.

Stakeholder & Vendor Management

• Anticipates, recognises and meets the needs of internal and external clients / stakeholders (however these are defined in the role), taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships.
• Act speedily to resolve problems, queries and complaints.
• Provide effective feedback to stakeholders - both written and verbal communication.
• Own the outage management process by running the event with vendors and stakeholders.
• Demonstrate the capacity to put people at ease and build sound relationships based on mutual trust and openness.

Minimum Qualifications and Knowledge

• Diploma, IT, Business Intelligence or related qualification
• 2-5 years’ experience in Trading Systems across all asset classes.
• Experience in Trading API’s and FIX Protocol.
• Applications and process knowledge.
• Basic scripting for automating processes.
• Basic network setup