Travel Consultant at The Singer Group of Companies

Key skills for position:

• Matric with Travel and Tourism qualification
• Good interpersonal skills
• Excellent geographical knowledge
• A love of travel sales and a proven track record of converting enquiries into bookings
• A minimum two years’ experience selling overseas holidays
• GDS experience will be an advantage
• Technical proficiency in Microsoft Word, Outlook and Excel 
• Ability to close sales, handle leads and upsell to clients
• Previous CRM experience will be an advantage
• Detail-oriented and capable of managing complex travel itineraries
• Excellent communication skills 
• Social media savvy
• Passionate, trustworthy, enthusiastic and hardworking
• Excellent time management and team player
• Always going the extra mile

Duties of an Amazing Holidays Travel Consultant:

• Responding to client travel enquiries across various platforms and mediums. Professional written and verbal communication at all times.
• Create and manage  spreadsheets for travel bookings and enquiries.
• Researching and timeously compiling of holiday package quotations based on client enquiries and requests.
• Booking of hotels, transfers, flights, car rental, meals, tours and such for clients.
• Quoting done through the GDS, supplier platforms and manually.
• Handling of group booking and enquiries.
• Performing according to company brand standards, behaviour skills, turnaround times and KPA’s.
• Assist with invoicing clients, preparing travel documents and managing internal databases.
• Monitor and reconciliation of client and supplier payments, invoices and statements. 
• Travel booking changes and cancellations.
• Rotational after-hours service support and shifts.
• Undertake and assist with projects and research as directed by Management.