UX Designer/Product Designer at Lulalend

OVERALL PURPOSE

We’re looking for a talented UX Designer to join our growing fintech business to help us provide a world-class end to end user journey. This is a newly created role reporting into our Head of Product which will provide you with an opportunity to build out our UX strategy and deliver our vision.

This role will see you collaborate with cross-functional teams throughout the design process in order to define and drive the user experience that SMEs in South Africa deserve when using financial services. You’ll work with the Product and Engineering team to take our web and mobile experiences to the next level. We’re looking to build end-to-end journeys that help SMEs thrive in a tough market. These journeys need to be seamless, considerate and where relevant WOW.

Responsibilities will include:

• Collaborate with Marketing, Data Science and Engineering Teams to deliver the best user experience for our customers
• Understand user problems and needs deeply and clearly
• Conduct user research, interpret data and create user stories in order to implement user experiences that are intuitive and easy to use
• Collaborate to map user journey into storyboards and wireframes
• Take briefings, conduct project scoping and requirement gathering and translate requirements into visual designs and prototypes
• Explore design ideas and directions and effectively communicate these for development
• Collaborate with the frontend Development team to ensure journeys are delivered to high quality standards
• Build out design guidelines, best practices and UX and UI design standards
• Keep up-to-date with design trends to ensure a creative and forward thinking design output
• Educate the wider business on design principles and the value of a customer-centric approach

THE COMPETENCIES WE’RE AFTER

• Excellent communication and collaboration skills
• Creative and imaginative - entrepreneurial spirit and ability to think outside the box
• Excellent attention to detail
• User-focused, you think and act customer first
• Ability to roll up your sleeves
• Problem-solving capability
• Good prioritisation and time management skills
• Deadline driven - you know what success looks like and how to measure it
• Able to live, demonstrate and get excited about the Lulalend values
• Comfortable working in a start-up environment

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Related degree in design/human computer interaction or equivalent
• Experience working as a UX Designer with a strong understanding of UX methodologies and a fantastic portfolio to showcase your design work
• Experience in creating wireframes, prototypes, user flows and process flows from conception through to delivery
• Ability to clearly and effectively communicate design processes, ideas, and solutions with both technical and non-technical stakeholders
• Up-to-date knowledge of design software
• Experience with user experience and impact A/B testing is advantageous