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  • Posted: Nov 8, 2017
    Deadline: Not specified
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    Touchsides uses technology and big data insights to help brands and retailers win and retain loyal customers in high-growth markets. Touchsides is a technology-enabled but business-led company capable of exploring all sides of the commercial value chain. We are inspired by the vast array of improved consumer experience opportunities our solutions make possib...
    Read more about this company

     

    Senior Field Service Technician

    Job description

    An exciting opportunity exists for an energetic Field Service Technician at the Johannesburg Office of the Touchsides Operations Team.

    Key Responsibilities

    • Meet with prospective clients and assess their technical infrastructure
    • Configure Touchsides Devices for clients
    • Deliver and install Touchsides Equipment at client sites
    • Deliver collateral and supporting material to clients
    • Visit client sites to identify and test hardware failures in the field
    • Advise clients on the optimal utilisation of the system
    • Identify and rectify issues and failures in the field
    • Resolve client complaints
    • Ensure all field work is completed within the required time frame
    • Skills
    • Computer literacy and IT Support Background required
    • Good understanding of Web and Internet usage
    • Basic usage of MS Word and MS Excel

    Experience

    • Technical Installation and Hardware support and maintenance
    • Any retail experience a bonus

    Qualifications

    • Valid Matric Certificate
    • Technical qualification a bonus

    Additional Requirements

    • Own Vehicle – must be prepared to travel to client sites
    • Valid Code B Drivers Licence
    • Own Cellphone
    • Clear Criminal Record.
    • MUST be Computer proficient
    • African Language (Bonus)

    Qualities

    • Good Communicator
    • Peoples Person
    • Pro-Active
    • Reliable
    • Take initiative
    • Attentive
    • Honesty
    • Commitment to learn and grow
    • Looking for a long-term career path

    Method of Application

    Interested and qualified? Go to Touchsides on www.linkedin.com to apply

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