Learning and Development Manager at AfroCentric Group

Job description

About the Role

We are looking for a Lead NonClinical who will focus on the day to day implementation of the Training and Learning strategy ensuring that the Service Level Contracts are adhered to.

Skills:

• Conflict Management
•  Demonstrates Creativity
•  Demonstrates Customer Focus
•  Computer Technology Skills
• Attention to Accuracy and Detail
•  Customer Focus
•  Coaching Skills
•  Numerical Ability
•  Knowledge and understanding of the department's objectives
•  Relevant systems knowledge and application
•  Knowledge and application of relevant legislation
•  Financial Skills
•  Attention to Accuracy and Detail
•  Problem Solving
•  Customer Focus

Experience:

Minimum of 5 years as an HRBP with ETD experience as Trainer and/or OD facilitator/Business Coach as well as another 35 years in a team leader/supervisory capacity of a team of professionals.

Qualifications:

Lead NonClinical and Behavioural Training:

Degree in HRM or Commerce essential with a postgraduate ETD qualification recommended

What you will do:

Continuous improvement:

• Identify, design and implement specialist improvements to the system
• Implement practical solutions that use the specialist and departmental systems and processes
• Provide specialist input and recommendations to improve the efficiency, compliance and quality objectives related to the area of specialisation
• Identify problems and develop and propose solutions to present to appropriate leader or stakeholders
•  Ensure day to day operational support required from area of specialisation is provided to support performance

Cost containment:

• Balance service or production requirements and cost drivers
• Support the identification, development and implementation of costeffective processes to increase efficiency and reduce cost drivers related to area of specialisation
• Continuously review cost / benefit and Return on Investment within area of specialisation

Drive customercentricity:

• Drive understanding of and ability to meet customer expectations
• Maintain a high level of impact on other departments to support improved delivery
• Continually increase understanding of client and stakeholder needs, satisfaction and service delivery

Knowledge management:

• Ensure continual selfdevelopment and maintenance of specialist accreditation
• Be a member of related professional bodies
• Ensure CPD (continual professional development) or similar accreditation requirements are met annually to ensure maintained specialist accreditation.