Sales Manager at SPARK Schools

Job description

Responsibilities:

• National Sales
• Develop and implement effective sales strategies.
• Develop Sales Channels to drive lead generation.
• Build and lead a team of sales representatives to achieve sales targets.
• Negotiate and close agreements with corporate customers.
• Lead on-the-ground efforts to recruit families, including Open Days, school tours, neighbourhood flyering, and other efforts.
• Create, monitor and analyse performance metrics and suggest improvements.
• Performance Management on Team Members, including coaching and professional development.
• Participate in and drive own professional development.
• Prepare monthly, quarterly and annual sales reports and forecasts.
• Perform research and identify new potential customers and new market opportunities.
• Liaise with Marketing and Education Model (Product Development) departments to ensure brand consistency
• Contact Centre
• Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
• Collaborate with school leaders and office managers to ensure that all enrolment information is effectively transmitted to school sites.
• Hire, train and onboard new Call Center Agents as required to meet quotas
• Provide coaching and assistance to call center team leaders and agents on an ongoing basis.
• Process weekly sales leads reports for submission to management.
• Drive strong customer experience through the enrolment process.
• Ensure that all employees follow the company’s best practices for call center management and operations.
• Conduct periodic surveys of customers and potential customers to ensure quality control.

Qualifications

The ideal candidate will possess the following qualifications:

NQF Level 7 Qualification in Sales, Business Management or Similar (Eg: Bachelors Degree, MDP, Post Graduate Diploma).

Experience

• At least five years experience in the fields of sales, marketing or retail operations.
• At least three years line management experience.
• Knowledge of CRM Software and Call Centre Software would be advantageous.
• Previous Experience with Telemarketing would be advantageous.

Skills And Mindset

• Customer service skills.
• Excellent selling, communication and negotiating skills.
• Highly motivated and target driven with a proven track record in sales.
• Prioritising, time management and organizational skills.
• Relationship management skills and organisational skills.
• Works collaboratively in a team environment with a spirit of cooperation and as a relationship builder.
• Displays engaging interpersonal skills including the ability to think and act strategically, provide sound judgment, and provide a positive and energetic attitude.
• Displays grit, high level of excellence, is mission & vision aligned and service oriented (GEMS).

Customer service skills.

• Excellent selling, communication and negotiating skills.
• Highly motivated and target driven with a proven track record in sales.
• Prioritising, time management and organizational skills.
• Relationship management skills and organisational skills.
• Works collaboratively in a team environment with a spirit of cooperation and as a relationship builder.
• Displays engaging interpersonal skills including the ability to think and act strategically, provide sound judgment, and provide a positive and energetic attitude.
• Displays grit, high level of excellence, is mission & vision aligned and service oriented (GEMS).