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  • Posted: Dec 12, 2017
    Deadline: Not specified
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    IFF is a leading innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking “what if?” That passion for exploration drives us to co-create unique scents and tastes for fine fragrances and beauty, detergents and household goods, and well-loved foods and beverages...
    Read more about this company

     

    Customer Services Representative

    Job description

    Required Skills

    • Ensure that all customer details i.e address etc are current on computer system
    • Add relevant info from FOS for new customers/products.
    • Receive order from customer telephonically/fax/e mail, place on system, and confirm with customer.
    • Generate Pro-forma invoices where required.
    • Maintain system for order delivery dates and late order reasons
    • Inform customer of any delays in a timely manner.
    • Generate picking ticket, for pickers to execute order
    • Prepare any export documentation needed.
    • Ensure goods are delivered timorously and with COA and batch samples
    • Deal with any queries/requirements/complaints speedily.
    • Keep Account Executives informed.
    • Generate weekly/monthly reports from system for specific customers.
    • Build relationship with customer and understand their product requirements
    • Pass forecast info to Planner/Account Executive.
    • Perform any other reasonable and lawful duties as required by the company

    Required Experience

    Essential:

    • Matric, Diploma or degree in Customer Services or similar would be added advantage
    • Computer literate and well spoken English
    • French - read, write and speak would be an added advantage
    • Well organized, preferably with experience in busy customer service dept.
    • Able to work under pressure and handle situations professionally.
    • Proven track record of success working within a successful Sales Team
    • Knowledge of Integrated Computer Systems such as SAP, IFFMAN GDRS – (MSDS’S), Microsoft Office, Achiever

    Method of Application

    Interested and qualified? Go to International Flavors & Fragrances on iff-openhire.silkroad.com to apply

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