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  • Posted: Dec 14, 2017
    Deadline: Jan 16, 2018
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    Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
    Read more about this company

     

    Business process analyst / Business Process Improvement Specialist

    Job description

    Purpose of the role

    • To function as the interface between the business (Operations and Sales and areas with a direct link to Operations and Sales) and IT delivery teams, to articulate and prioritise the business requirements of new ideas, projects and/or system changes
    • To engage in problem analysis and resolution and continuous evaluation of current systems and processes with the objective of creating a unique client service experience (branch and virtual environments)
    • To fulfil a cross-functional role by engaging and facilitating effective communication flow between Operations, IT and other support divisions as part of the Business Development Team

    Requirements

    • Gr 12 (essential)
    • A relevant business oriented tertiary qualification (i.e. B.Comm, B.Sc/B.Eng. Industrial Engineering, Business Engineering etc.) would be preferred
    • Business Analyst (i.e. BA FTI) qualification would be beneficial
    • 5 - 8 years’ relevant experience in processing systems, processes and procedures in a similar environment

     

    Knowledge of:

    • Project management principles and methodologies – Agile and Lean
    • Business analysis
    • Industry developments (banking of the future)
    • Root cause analysis
    • Financial systems and procedures
    • Client experience insight
    • Client and system interface (system design)
    • Documentation standards (EA, Confluence, JIRA as platforms at Capitec Bank)
    • Process design principles and methodologies (IDEF-0)
    • Requirements gathering
    • In-depth knowledge and understanding of an operational environment is ideal
    • Business acumen
    • System thinking and strategic understanding
    • Leadership
    • Influencing skills
    • Critical reasoning/thinking – numeric and verbal skills
    • Interpersonal skills
    • Relationship management skills
    • Communication skills at all levels of the organisation (written & verbal) in English – speak clearly and confidently; listens and clarifies; actively participates in meetings

    Facilitation and presentation skills

    • Computer literacy (MS Office and Internet, Advanced MSWord, MSExcel & MSOutlook, Enterprise Architect or equivalent) and analytics and numeric analytics tools
    • Planning and organising skills - prioritises and plans work activities and backlogs; sets goals and objectives
    • Diagnostic, analytical & problem-solving skills
    • Business process modelling skills (Enterprise Architect, BPMN, IDEF-0, etc.)Strong So-What modelling skills
    • Attention to detail

    Information integration & report writing skills

    • Ability to work independent, action orientated and ability to motivate self
    • Project management skills
    • Own reliable transport and valid driver’s license are pre-requisites
    • Be able to travel nationally when required, including visits to branches and BSC locations

     

    Method of Application

    Interested and qualified? Go to Capitec Bank on capitec.erecruit.co.za to apply

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