• Social Media Customer Service Agent at OneDayOnly.co.za

  • Posted on: 21 December, 2017 Deadline: Not Specified
  • View Jobs in Sales/Marketing View All Jobs at OneDayOnly.co.za
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  • what's OneDayOnly?
    We're your new best friend! We get hold of a product, slash its price and then offer it to you for OneDayOnly. You've got 24 hours to take advantage of our generosity and then the deal is gone forever. Sad, but true.

    Not only are we generous but we're also slightly psychic and know that you're about to ask what products we sell. We offer products from a range of electronics, gadgets, cosmetics and sport and lifestyle items at the lowest price you will find in South Africa. And no, we don't care if you bought something similar at the traffic lights for a lower price. That doesn't count and you know

    Social Media Customer Service Agent

     

    Job description

    Responsibilities include:

    • Handling Instant Messages (IM) via website and investigating queries
    • Resolving queries end-to-end
    • Liaising with customers directly via the OneDayOnly IM site as well as telephonically if necessary
    • Full customer service functionality, including EFT payment confirmations, order confirmations, customer resolution and follow ups
    • Handling escalated queries timeously
    • Supplier liaison on returns, replacements and refunds
    • Courier liaison on returns, replacements and refunds
    • Complaint tickets resolutions and management to full extent of resolution
    • Time management of queries

    Requirements / Skills:

    • Minimum of 3 years customer service experience
    • Minimum of 2 years customer service experience within eCommerce
    • Excellent writing skills (NOT negotiable – testing will be done)
    • Excellent use of grammar (NOT negotiable – testing will be done)
    • Good organisational and analytical skills
    • Ability to work shifts (Monday to Sunday, 07:00 to 21:00) on a rotational basis, including public holidays
    • Hardworking, fast paced and all round performer




    Method of Application

    Interested and qualified? Go to OneDayOnly.co.za career website on www.onedayonly.co.za to apply

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