• Premier Field Engineer at Microsoft

  • Posted on: 28 December, 2017 Deadline: Not Specified
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  • At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

    We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

    Premier Field Engineer


    Job description

    Role Purpose

    • PMC DTU Engineer is member of Premier Mission Critical (PMC) Delivery Team Unit (DTU), a highly skilled and passionate team dedicated to proactively drive higher performance and up-time for customers’ mission critical cross-product integrated solutions built on Microsoft technology.
    • PMC DTU Engineer works closely with other DTU members and other teams at Microsoft to design and drive the delivery of a proactive program of work and to expedite resolution to reactive issues for PMC customers assigned to a DTU. The role also requires the engineer to be subject matter expert on cross product PMC supported solution and be trusted advisor for the customers’ solution.
    • The role offers flexibility to work from home (except when travel for work needed and meetings where onsite or presence at work is preferred)


    • Be familiar with all customer solutions supported by the DTU
    • Drive top customer satisfaction
    • Customer’s PMC solution success and health
    • Contribute to customer service delivery plans (SDP) by identifying possible engagement opportunities, knowledge transfer, and IP development or delivery
    • Understand the business goals for the solution and how these relate to the support requirements for proactive and reactive services
    • Provide periodic on call rotation cover to support 24*7 availability across all solutions
    • Be a Customer lead, either in Primary or Backup capacity for a set number of customers within the DTU
    • Deep knowledge of solution architecture and business goals
    • Provide solution-specific knowledge transfer to the DSE and Customer
    • Customer Solution/business insight (know business)
    • Drive the PMC delivery plan with the SDM or TAM
    • Continually demonstrate the delivered value to all customer PMC stakeholder levels
    • Responsible for knowledge sharing within the DTU (documents, sessions)
    • Be the technical advisor for assigned accounts to ensure high customer satisfaction
    • Maintain the deep technical skills for proactive and reactive delivery and support, and participate in both proactive and reactive service delivery for PMC customers


    Knowledge, Skills and Experience:

    Essential Experience

    • Excellent written and spoken English
    • Expert level Technical support and troubleshooting skills and proven experience (remote and onsite)
    • Deep knowledge of product(s) / technologies being supported with proven track record
    • Good communication skills and experience in an international environment (cultural and interpersonal awareness)
    • Broad technical understanding of cross technology Solution
    • Excellent Communication skills which include excellent presentation, negotiation & analytical skills
    • Excellent understanding of business side of customer solution

    Technical / Functional Skills Required:

    • Strong expert level knowledge of On-premise and Hybrid Exchange Sever 2013/2016, Mobility and related technologies e.g. Active Directory, Windows Server, IIS,Net
    • Deep Powershell Scripting knowledge and experience
    • Experience of supporting complex Exchange deployments and dealing with critical situations
    • Knowledge of troubleshooting and analysis tools, e.g. Performance Monitor, Netmon and other Exchange related tools.
    • Deep understanding of Microsoft’s cloud offerings
    • Advance knowledge and experience of Office365 (including migrations knowledge and experience)
    • A good knowledge of working of Exchange with 3rd party applications such as 3rd party Load Balancers, Firewalls, Antivirus and antispam and virtualization solutions


    • Skype for Business intermediate level knowledge and experience will be a plus
    • Knowing other Microsoft technology like Hyper-V will be a plus
    • Experience with proactive deliveries and IP development

    Personal Attributes / Interpersonal Skills

    • Good Collaboration skills
    • Good Project management skills
    • Basic Account Management skills
    • Outstanding customer service skills, customer focus and passion
    • Ability to work well in a team environment and demonstrate excellent technical leadership & problem-solving skills
    • Willing and able to travel for work and customer deliveries
    • Ability to take responsibility and react effectively in complex and difficult situations
    • Deep sense of accountability and dedication
    • Growth Mindset

    Method of Application

    Interested and qualified? Go to Microsoft career website on jobsbeta.microsoft.com to apply

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