• Field Technician at Sureswipe

  • Posted on: 9 February, 2018 Deadline: Not Specified
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  • Sureswipe is disrupting the payment industry making card acceptance easy and accessible to all independents retailers. We are a results driven organisation where high performance is acknowledged and rewarded.

    Field Technician

     

    Job description

    Purpose of the Role:

    • The successful candidate is a self-starter with field service technician expertise within the merchant services / financial services industry, who strives to exceed client service expectations and is able to work independently with little supervision.
    • He/she will drive service success with the goal of improving client satisfaction, maximizing client retention, increasing profitability and ensuring that the overall Sureswipe experience is a positive and memorable one.
    • As a valuable installation, repair and maintenance technician, you will not only be able to apply your technical & product knowledge but also your client facing skills (clear communication & training) to continue to enhance client trust, build rapport, and drive yourself and your team to meet targets & goals.
    • Oversea billing process, perform checks and ensure completeness and accuracy

    Role description:

    • Provide service and client support during onsite visits and have the ability to deal sensitively with clients who have malfunctioning equipment
    • Managing all on site installation, repair, maintenance, testing, and then providing instructions to the client on the proper use of the device
    • Comprehend client & case requirements, diagnose errors or technical problems to determine proper solutions in collaboration with internal service teams
    • Effectively deliver fraud & device training to the merchant & their staff
    • Operate the company vehicle in a safe & responsible manner and use the field automation system (App) to produce timely and detailed case work orders
    • Collaborate with client onboarding and services teams as well as share information across the organization
    • Effective case management – ensure that all cases assigned to be completed accurately and within given time frame
    • Efficient administration - All admin completed in real time via the field automation system (App)
    • Accurate stock management - Complete the stock quality assurance process - testing of devices on allocation and all new software releases
    • Take responsibility for your boot stock including managing returns of faulty / damaged stock within agreed TAT
    • Ability to work flexible shifts and to adapt to changing work schedules

    Skills:

    • Excellent client service skills
    • Strong problem-solving skills
    • Must be able to work quickly under pressure without supervision
    • Meet deadlines, whilst maintaining a positive attitude and providing exemplary client service
    • Strong data capture & administration skills
    • Can do, proactive attitude
    • Excellent communication skills - written & verbal
    • Ability to build and maintain relationships
    • Planning and organisational skills
    • Strong time management skills
    • Attention to detail
    • Task orientated

    Qualifications:

    • Matric
    • A+ (Advantageous)
    • 2yrs experience in Hardware and Software
    • MS Office proficiency

    Experience:

    • Minimum of 2 years’ client care experience essential
    • Proven field service & training experience
    • Ability to troubleshoot, test, repair and service technical equipment
    • Previous experience in financial sector advantageous

    Method of Application

    Interested and qualified? Go to Sureswipe career website on www.linkedin.com to apply

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