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  • Posted: Feb 20, 2018
    Deadline: Not specified
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    Governance is becoming increasingly difficult; Diligent empowers boards to collaborate proactively to complete board responsibilities in real-time. 


    Read more about this company

     

    Customer Success Manager

    • Job Type Full Time
    • Qualification Bachelors
    • Experience 2 - 5 years
    • Location Not specified
    • Job Field

    Job description
    Description

    Position Overview

    Diligent is looking for a highly professional and motivated individual to coordinate successful customer migration, onboarding, training and ongoing customer relationships to insure long-term satisfaction, upgrades, add-on sales and referral sales. The successful candidate will be very comfortable articulating information and concepts both in-person and via telephone/ email to virtually every level of corporate hierarchy. This position requires the Customer Success Manager to interface directly with Directors and Executives of Fortune 500 companies, and other large multi-national companies, as well as Corporate Legal Counsel/Administration, and IT project teams.

    The Responsibilities

    • Provide an excellent customer experience for all accounts, by anticipating and resolving customer issues in a manner that exceeds customer expectations.
    • Coordinate and manage the migration process with clients
    • Tracking and reporting of migration activities, health checks and other KPIs in Diligent CRM systems
    • Seamless project management through all phases of the customer relationship - coordinating with the client project team, administrative staff, IT Team, and most importantly, the users of the Boards application: Board Directors and Corporate Executives.
    • Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including expansion of use of Diligent’s products and services.
    • Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines.
    • Provide customer feedback on Boards’ solution in order to assist in continuous improvement of the Diligent products.

    Required Skills And Abilities

    • 5+ years’ experience in account management, sales, or technical project management.
    • Track record of over-achieving quota
    • A passion for collaboration and a deep understanding of the technology involved in SaaS.
    • Excellent Project Management expertise and experience.
    • Outstanding communication skills, both written and verbal.
    • Strong Presentation skills and experience working with C-Level Executives and Directors.
    • Strong technical focus and detailed knowledge of Microsoft Office Applications.
    • Superb personal organizational skills to ensure all client commitments are met.
    • Customer focused. Able to deliver extremely high levels of customer satisfaction.
    • Able to perform well in the face of tight deadlines and tough technical and organizational challenges.
    • Potential travel of up to 25%.
    • Bachelor’s degree.

     

    Method of Application

    Interested and qualified? Go to Diligent Corporation on diligent.com to apply

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