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  • Posted: Feb 20, 2018
    Deadline: Not specified
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    The Bank's history in South Africa dates back to 1862 from our previous shareholding in Standard Bank of British South Africa. In 1969 the Bank merged its two shareholdings in Standard Bank of South Africa and Chartered Bank of India to create the consolidated brand, 'Standard Chartered Bank'. In 1987 Standard Chartered divested from South Afr...
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    Desktop Engineer

    Job description

    Job Purpose:

    • To provide 1st and 2nd line support for all Standard Chartered users, to respond to faults and requests for change, inc. purchase and delivery of new products and services. Ensure all problems are resolved and Remedy tickets updated in a timely fashion.
    • To plan, implement and subsequently maintain efficient, cost effective and highly resilient front office production systems (Infrastructure and Applications) and services to Group Audit and IT Technical Standards for Standard Chartered businesses. To provide technical support for all voice and business products
    • To apply knowledge of IT, Financial products and Best Market Practice to ensure that SCB achieve the best possible return for any investment made within the following arenas, networks, market information systems, services and communications.
    • To directly monitor and track market data spend in country - for all Market Data users in the country

    Responsibilities:

    • To provide technical support for all Standard Chartered business products. Accountable for the implementation and ongoing verification of Security patch's (OS and Virus) within SCB locations.
    • To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards.
    • To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting
    • To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
    • Responsible for the enforcement of global strategies and standards in all Standard Chartered locations including ensuring risk / compliance and security / build standards are followed
    • Risk management control, KCS assistance, SIP initiatives and reporting, including Technical audit compliance, directly and indirectly.
    • Problem and change (Scheduled change & RMS) management - outstanding problemchange management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised
    • Work closely with ITSC, GDC and all PSS teams, as well as 3rd party vendors to provide technical support to local users and local systems
    • Support should cover LAN, PABX and networks
    • Security vulnerability management - MS patches, SVT outstanding issues, SAT completion, standard build usage
    • Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc
    • Responsible for all Mobile devices (allocation, tracking and maintaining).
    • Responsible for the updating and upkeep of the IT Asset Inventory (ITAM) both online via the portal, as well as the physical and reconciliation thereof.
    • Responsible for the printing environment as well as maintaining a working relationship with printer vendors to ensure it's in a working condition at all times.

    Key Requirements:

    Technical - Must have:

    • Strong PC / Server applications skills
    • In depth knowledge of client server technologies
    • Strong understanding of MS Products or MCSE Certified.
    • Strong understanding of telecommunications
    • Strong will to achieve business objectives

    Microsoft Windows Technical skills

    Technical - Nice to have:

    • Basic Knowledge of a database product, (SQL)
    • Strong knowledge of market information systems and services
    • Knowledge of dealer voice systems
    • Business knowledge and understanding
    • Project Management skills

    Non Technical - Must have:

    • Strong interpersonal skills
    • Service Management skills and techniques
    • Ability to work effectively as part of global team
    • Very good communications skills
    • Completing tasks within deadlines
    • Management of external (vendor) and/or resources
    • Ability to learn and adapt to new policies and procedures
    • Strong troubleshooting/problem assessment skills
    • Must be able to prioritise tasks
    • Must be flexible in terms of tasks
    • Banking experience

    Method of Application

    Interested and qualified? Go to Standard Chartered Bank on scb.taleo.net to apply

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