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  • Posted: Feb 20, 2018
    Deadline: Not specified
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    WesBank has changed and evolved over four decades to become the leading destination for individuals and businesses who need expert advice on asset finance. Today, WesBank focuses on putting customers first, offering innovative, tailor-made finance solutions, and providing quality service to all clients based on their needs. WesBank's history of innovations i...
    Read more about this company

     

    Service Manager

    • Job Type Full Time
    • Qualification Bachelors
    • Experience None
    • Location Not specified
    • Job Field

    Job Description

    The Service Manager coordinates Test Analysts' test efforts with regards to test processes, progress, reporting and customer relationships. The incumbent manages the test environment, provides reports and distributes the workload within the team.

    Requirements:

    • Production of SLA and KPI related metrics
    • Maintains and implements test plans
    • Monitor and Report Service Level achievements
    • Collect Service Level Metric data
    • Monitor Service Metrics
    • Identify potential and actual Service Beaches
    • Evaluate performance against SLA
    • Identify service issues

    Investigate problem issues

    • Support stakeholders, customers and key users in SLM process related cases
    • SDLC methodologies
    • Five years IT testing experience -  preferably coming from a Financial Services environment

    Qualifications:

    Testing certification - ISTQB

    Method of Application

    Interested and qualified? Go to WesBank on www.firstrandjobs.mobi to apply

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