• Job Opening at Shoprite

  • Posted on: 5 March, 2018 Deadline: Not Specified
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  • The Shoprite Group of Companies, Africa's largest food retailer, operates 2,811outlets in 15 countries across Africa and the Indian Ocean Islands and reported turnover of R75.823 billion for the 26 weeks ended 31 December 2017. The Company's headquarters are situated in the Western Cape province of South Africa. Shoprite Holdings Ltd is a public company listed on the JSE Limited, with secondary listings on both the Namibian and Zambian Stock Exchanges. Its ownership therefore lies in the hands of its shareholders.

    Social Media Customer Engagement Manager


    Job description


    Social media is a great platform to attract new customers and grow your audience. It also presents as an excellent avenue to keep in touch with and manage existing customers, but also creates a channel through which customers provide feedback on their shopping experience, which require resolution and redress .

    The Purpose Of The Job:

    The Social Media Customer Engagement Manager must therefore make use of social platforms to: engage in strategic external listening, manage the Group’s reputational risk, promote positive customer engagement, positively influence the perception of the Group and its brands, and professionally and swiftly resolve customer complaints, in conjunction with the Customer Relations Manager.

    Ultimately, this role is responsible for social customer care and the protection and promotion of the Group’s reputation within social communities.

    The ideal candidate for this role would possess the following Qualifications, Experiences, Knowledge and Skills:

    • Diploma/Degree or equivalent in Social Media, Communications and/or Journalism
    • Editorial Media journalism (3-5 years)
    • Social Media Complaints Management (4-6 years)
    • Managing or leading a team of social media agents (2-3 years)
    • Social Media (Blogging, Facebook, Twitter) - (4-6 years)
    • Customer Service Complaint handling - (3-5 years)
    • Written Communication Skills – English and Afrikaans
    • Verbal Communication Skills - English and Afrikaans
    • Analytical and Critical thinking
    • Social Media Analytics
    • Experience using any Social Media Engagement tool
    • Ability to identify reputational risks

    Job Objectives Include but are not limited to:

    • People Management
    • Customer Engagement on social media platforms
    • Strategic evaluation of reputational Risk
    • Internal Communication
    • Reporting

    Method of Application

    Interested and qualified? Go to Shoprite career website on shoprite.erecruit.co.za to apply

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