• Job Opening at Quintica

  • Posted on: 5 March, 2018 Deadline: Not Specified
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  • Quintica is an ICT specialist organization that focuses on the UK, Middle East and African markets offering a full range of solutions and services in 9 countries. As a professional service management organization, we offer a range of consulting products, Integrated BSM Solutions, Technology and outsourced Managed Services into the telecommunication, financial services, Insurance and Resources industries.

    Business Analyst


    Job description

    Job overview

    Quintica is currently seeking an experienced Business Analyst to become part of a small yet critical team implementing business transformation projects. The ideal candidate will have experience in identifying operational improvement opportunities through analytical standards and benchmarking operational metrics. Doing so requires 'strong analytical and quantitative skills'. An acumen in business techniques and technical/development aptitude specifically in the BMC or ServiceNow platforms is highly desirable.


    • Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles.
    • ITIL Certification

    Knowledge & Experience

    • Substantial experience as a Business Analyst in large complex environments with the ability to take a lead role
    • Experience with operational analysis and improvement
    • Ability to influence and consult (providing options with pros, cons and risks) around all key decisions during project delivery
    • Advanced Excel and PowerPoint skills with a polished ability in presenting to technical teams as well as C-level executives
    • Telecoms (OSS specifically) experience preferred
    • Knowledge of BMC Products, ServiceNow platform, IT Governance, ITSM operations, process and technologies would be an advantage
    • Demonstrate a thorough understanding of SDLC methodology for technology projects

    Special Requirements

    • Flexiblity to work extended hours during peak periods if needed
    • Customer Service Skills
    • Patience
    • Attentiveness
    • Clear communication skills
    • Knowledge of the product
    • Ability to use positive language
    • Time management skills
    • Ability to read customers
    • A calming presence
    • Goal oriented focus
    • Ability to handle surprises
    • Persuasion skills
    • Tenacity
    • Closing ability
    • Willingness to learn
    • People skills


    People with high emotional intelligence are usually very self-aware. They understand their emotions, and because of this, they don't let their feelings rule them. They're confident – because they trust their intuition and don't let their emotions get out of control. They're also willing to take an honest look at themselves. They know their strengths and weaknesses, and they work on these areas so they can perform better. Many people believe that this self-awareness is the most important part of emotional intelligence


    This is the ability to control emotions and impulses. People who self-regulate typically don't allow themselves to become too angry or jealous, and they don't make impulsive, careless decisions. They think before they act. Characteristics of self-regulation are thoughtfulness, comfort with change, integrity, and the ability to say no.


    People with a high degree of emotional intelligence are usually motivated. They're willing to defer immediate results for long-term success. They're highly productive, love a challenge, and are very effective in whatever they do.


    This is perhaps the second-most important element of emotional intelligence. Empathy is the ability to identify with and understand the wants, needs, and viewpoints of those around you. People with empathy are good at recognizing the feelings of others, even when those feelings may not be obvious. As a result, empathetic people are usually excellent at managing relationships, listening, and relating to others. They avoid stereotyping and judging too quickly, and they live their lives in a very open, honest way.

    Social Skills

    It's usually easy to talk to and like people with good social skills, another sign of high emotional intelligence. Those with strong social skills are typically team players. Rather than focus on their own success first, they help others develop and shine. They can manage disputes, are excellent communicators, and are masters at building and maintaining relationships


    • Awareness of your interactional style
    • Difference between real and ideal self
    • Level of self-acceptance
    • Extent to which values are satisfied
    • Determination of locus of control
    • Ability to endure stress and pressure
    • Level of frustration tolerance
    • Ability to manage anger


    • Acceptance of others
    • Level of assertiveness
    • Use of conflict resolution styles
    • Listening skills
    • Ability to build trust
    • The art of self-disclosure
    • Offering emotional support

    Communication skills

    • Active listening
    • Good verbal and nonverbal communication skills
    • Clarity and concision
    • Friendliness
    • Confidence
    • Empathy
    • Open-mindedness
    • Respect
    • Feedback
    • Picking the right medium

    Teamwork and Collaboration Skills

    • Building and Maintaining Relationships
    • Give and receive feedback from peers or other team members in order to perform the task
    • Share credit for good ideas with others
    • Acknowledge others' skill, experience, creativity, and contributions
    • Listen to and acknowledge the feelings, concerns, opinions, and ideas of others
    • Expand on the ideas of a peer or team member
    • State personal opinions and areas of disagreement tactfully
    • Listen patiently to others in conflict situations
    • Define problems in a non-threatening manner
    • Support group decisions even if not in total agreement

    Achieving the task

    • Give and seek input from others (in formulating plans for recommendations)
    • Assist others in solving problems and achieving own goals
    • Share information, ideas, and suggestions
    • Ask for help in identifying and achieving goals and solving problems
    • Check for agreement, and gain commitment to shared goals
    • Notify others of changes or problems in a timely manner
    • Make procedural suggestions to encourage progress towards goals
    • Check for understanding
    • Negotiate to achieve a "win-win" outcome

    Job Specific

    • Strong communication skills (both written and verbal)
    • Attention to detail
    • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
    • Be able to cope when under pressure / sometimes stressful environment
    • Proven team player and team builder
    • A strong desire to learn both further technical and business skills
    • Able to adapt to a constantly changing environment

    Duties and Responsiblities

    • Follow requirements from elicitation to deployment for development/integration projects
    • Document existing business processes & propose process improvement changes acting as the primary liaison
    • Coordinate activities; schedule and facilitate meetings; and work closely with the project manager to bring projects to completion
    • Analyze requirements; determine optimal solutions and gap analysis from current state, with dependencies and associated risks
    • Work closely with stakeholders, managers, users, and others from the business units to gather and analyze requirements; create project documentation such as activity and sequence diagrams; process workflow diagrams; use cases (narrative and diagram); functional requirements documents/ user stories, technical specs, user acceptance test scripts; Standard Operating Procedures (SOP) and other supporting documentation as a key member of project teams
    • Engage with various teams and stakeholders to drive operational changes to successful completion through a combination of Agile and PMBOK methodologies
    • Communicate status regularly with stakeholders and executive sponsors
    • Promote best business practices for project validation and implementation while performing gap analysis between corporate needs, applications used, and future needs
    • Development of Test Plans and end to end test strategy to ensure business outcomes are met as part of the overall solution implementation
    • Create System Training Material and Deliver training to End Users  

    Method of Application

    Applicants should send their CV to suzette.vanwyk@quintica.com.

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