• Job Opening at First Technology

  • Posted on: 6 March, 2018 Deadline: Not Specified
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  • First Technology, established in 1983, is a wholly owned subsidiary of the First Technology Group (FTG), with branches in every major business area in South Africa. This allows us to provide our customers with the same comprehensive range and level of service excellence, regardless of where their business operations are located.

    Network Engineer

     

    Job description

    First Technology is looking for a Network Engineer who can deliver senior support and project services to a variety of customers using network switching, routing, firewall and wireless network technologies in line with customer requirements.

    Main duties and Responsibilities

    • Identify and resolve complex incidents and perform root cause analysis
    • Design and implement technology solutions up to the highest standards
    • Perform proactive optimisation and implement best practice
    • Actively seek opportunities for value-add and upselling to existing customers
    • Push for automation, standardisation and repeatable quality
    • Develop and enhance relationships and communication throughout the company with peers as well as individuals external to the company
    • Identify opportunities to extend the company’s service offerings

    Essential Experience

    • Minimum 5 years’ overall experience in IT server / network infrastructure
    • Advanced experience with HP / Aruba switching, routing and wireless products
    • Intermediate experience with Cisco switching, routing and wireless product
    • Candidate must be willing to cross-skill to Extreme Networks (if not already skilled)
    • Intermediate experience with Fortigate, SonicWall or CyberRoam (now Sophos) Firewalls
    • Some experience in creating and implementing technical designs
    • Some experience in assisting project managers with the creation of proposals, project plans and managing one’s own work streams
    • Comfortable working in server rooms / datacentres racking and cabling up kit

    Strong written and verbal communication skills

    • Strong presentation and white-boarding skills and the ability to translate business requirements into technology solutions
    • Sound ITIL framework mind-set in terms of structured incident management, request management, change management, contractual scope alignment etc.

    Desirable Skills/Qualifications

    • Riverbed SteelHead
    • F5 Networks
    • Essential Qualifications
    • One or more of the below certifications'
    • Cisco Certified Network Professional
    • Extreme Certified Specialist
    • HP FlexNetwork Professional
    • Behavourial characteristics and competencies
    • Highly motivated, disciplined and ambitious
    • A self-starter used to working in a multi-skilled team environment to meet challenging and time related targets and service measurements
    • Attention to detail, highly organised and good prioritisation skills
    • Able to be persuasive and assertive when needing to explain or defend a technical decision or approach without sacrificing professionalism
    • Strong customer service orientation and awareness of service level agreements
    • Ability to learn quickly and mentor more junior colleagues
    • Ability to perform well under pressure
    • Ability to work independently or as part of a team
    • Happy to work remotely as well as physically on site
    • Wanting to innovate, create value-add and deliver continual service improvement

    Working hours

    • 08:00 – 17:00
    • Monday – Friday
    • Provide out of hours standby cover on a rotational basis
    • Occasionally work overtime on major incidents and project implementations

    Method of Application

    Interested and qualified? Go to First Technology career website on www.linkedin.com to apply

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