Job Openinig at Paracon

Job description

This opportunity resides within the Retail sector, our client is one of the forerunners witin the sector and believes their staff compliment is the cire of their business.

The objective of this position is to plan and handle application support activties within the branch area, Point of Sale(POS), Mateerials Manangement (MM).

The task at handle will include:

• Investigate and analyse problems in order to establish the root cause
• Establish and assign the solution to the root cause
• Planning and handling changes within the specified environment – development and configuration
• Handling software releases and deployments
• Co-ordinate activities across multiple functional lines
• Provide back-up to relevant team members and leads
• Assign and co-ordinate tasks for the branch support area
• ü Monitor and follow-up assigned service desk calls
• Identify and resolve support call trends
• Handle relevant support issues
• User Support in the specified area
• Train and Support 1st and 2nd level Service Desk support

Qualification and experience:

• At least 3-5 years within an IT Branch support
• Matric , A+ amd OR MCSE
• IT related Diploma

PLease note: ONLY Cape Town based applicants need apply.