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Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
Job Description
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers Amazon engages with sellers who offer their catalogue of products on Amazons’ global ecommerce platforms. The Seller Support team acts as the primary interface between Amazon and sellers. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Seller's needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.
Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning. Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Seller experience.
The Seller Support Site Lead is accountable for the overall vision, direction and purpose of a Seller Support contact centre. Creating a culture of high performance teams, resulting in a Seller obsessed culture, leading to the consistent delivery of the perfect seller interaction. Operating as a member of the global leadership team, the site lead contributes to strategic planning, goal setting and change management for the Seller Support organisation. With the operations manager and site portfolio manager roles as direct reports this role enables the achievement of service levels, performance goals and successful program implementation. The site lead is responsible for the performance management, goal setting and career development of their line reports to ensure effective succession planning is in place.
The successful candidate will be a recognized role model for their leadership and decision making abilities. A strong record of employee and customer advocacy, people development and high judgment are critical for this role.
Summary Of Responsibilities
Education, Experience And Skills
Basic Qualifications
Preferred Qualifications
Ideal Candidate Profile
Strong business acumen with exceptional organizational, people and process management. The ideal candidate actively seeks to understand Amazon core business values and initiatives, and translate those into forward looking strategic initiatives. They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem solving skills with an unrelenting passion for excellent service to our Sellers. This person will possess a proven track record of leading large teams to high levels of performance and developing future leaders. The ability to prioritize multiple deliverables to meet customer and business need is critical for this role. The ideal candidate will have a balance of people and program management experience with a passion for the customer and demonstrated ability to sound business judgment to make the right decisions quickly and achieve results.
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