Job Opening at The Swiss Re Group

Job description

General Tasks

• High interaction and coordination with underwriting, cross functional collaboration including, but not limited to Products, Finance, Claims, and Policy Processing.
• High interaction via telephone, e-mail, or in person with external customers delivering customer service, and obtaining/providing information as needed.
• Communicate with others to answer questions, reviewing files, records, and other documentation as needed; disseminate or explain information, take direction, and address complaints.
• Conduct preliminary deal analysis; prepare applicable account data for review by underwriter or client manager.
• Read, organize and work with detailed source documents from external customer information, determine appropriate next steps.
• Support Originators in organizing and preparing data for client/broker meetings.
• Compose business correspondence, as needed, with input from underwriter (if needed),
• Occasional travel (20%) may be required to attend meetings, seminars, and programs to learn about new processes and guidelines, learn new skills, and stay updated with the underwriting team supported.
• Participate on special projects, as assigned.
• Departmental and Team Support
• Support Country Manager and Senior Originatorson on P&C and Agricultural Business
• Admin related tasks, premium control and claims co-ordination
• Submission pipeline control and systems entries
• Attendance of broker and client meetings
• External exchange and coordination with brokers and strategic partner
• Ensures that policies and procedures are documented, kept up to date and are accessible to all
• Provide specialised administration functions involving compiling and arranging data, making computations, laying out and preparing reports and Broking slips
• Provide Project Management and Administration support to Department Senior Leadership Team
• Assists the team during the development of major projects from commencement to completion.
• Monitors progress of project activities and assists the team with corsales input when necessary. Schedules status updates and prepares supporting documents where necessary

About You

• Post Matric qualification ie Business Administration / Insurance / Risk Management with a minimum of 4 years of relevant experience within the insurance industry required; short-term insurance knowledge as well as a good understanding of the underwriting process is an advantage
• Experience in working in an international environment and matrix organization
• Solid project management skills
• Entrepreneurial mindset and results driven
• Excellent collaboration and communication skills
• Confident self-starter, able to work pro-actively, think ahead and multi-task in a fast moving, performance driven environment
• Willingness to travel
• Must be able to work flexible hours
• Good command of the English language, verbally and written. A second language would be beneficial.
• FAIS compliant
• Excellent client relationship management skills
• Admin – Sales force experience is an added benefit