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  • Posted: Jun 13, 2017
    Deadline: Not specified
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    Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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    Client Service Manager: Non-Motor

    Job description

    Position Description

    Santam’s Claims and Adjustment Services department has two positions available for Client Service Manager who will be based in Auckland Park.

    Key Responsibilities

    • Attending to complaints regarding repair work, settlement of claims.
    • Entry point for complaints from the Client Care Department (Ombudsman, Internal Arbitrator)
    • Providing technical assistance in all matters claims related.
    • Facilitate Claims Committee meetings
    • Facilitate Rejection letter process
    • Audit claims to determine training requirements for assessors
    • Entry point for Claims Technical Advice
    • Technical support to assessors
    • Ad hoc tasks from Operations Manager
    • Escalating claims issues to the Operations Manager

    Minimum Requirements

    Qualifications And Experience

    • Matric
    • At least 5 years’ experience in the non-motor claims environment (assessment)
    • Up to date with current claims processes
    • Customer service -interaction with service providers and customers to determine their needs.
    • Computer literacy (MS office)
    • Valid driver’s license code 8

    Skills

    • Negotiating skills
    • Positive attitude
    • Good communication skills
    • Time management abilities
    • Problem solving skills
    • Team player
    • Self-confidence
    • Ability to accept and learn from criticism
    • Flexibility
    • Working well under pressure

    Knowledge

     

    • Product Knowledge (Policy wording/s) – Non-Motor
    • Technical knowledge i.e. adequate knowledge of repairs to buildings, theft and burglary, water damage claims, etc.
    • In depth knowledge on BPM systems

     

    Competencies

    • Delivering and meeting expectations
    • Relating and networking
    • Analysing
    • Applying expertise and technology
    • Achieving personal work goals and objectives
    • Integrity

    Method of Application

    Interested and qualified? Go to Santam Insurance on careers.peopleclick.eu.com to apply

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