Job Opening at Tink Labs

Job description

Account Manager for South AND East Africa - based in South Africa (French Speaking)

Requirement: French Speaking

Job Summary

The Account Manager will work with the Tink Labs Account Management team to help hotel partners unlock the full value of handy. The Account Manager will formulate and execute strategy to increase revenue and impact for hotel partners, enhancing the handy customer experience to its fullest potential.

Essential Job Duties

• Helping hotel partners maximise handy’s potential value:
• Develop and own an overall account management plan
• Develop strategies to help hotel partners optimize their use of handy
• Train hotels on the latest value enhancement features from handy
• Monitor and analyse how hotel partners are using handy to boost revenues and guest satisfaction, and develop data-driven recommendations to hotel partners to further enhance handy’s value
• Regularly meet and coordinate with partner hotels to drive the implementation of handy’s features suite, constantly applying, refining, and innovating best practice approaches
• Identify opportunities to expand business by upselling new features and services
• Liaise with other teams within Tink Labs to solve relevant hotel related issues as escalated by the Customer Services team

Scope of Responsibility

• The Account Manager is responsible for managing key hotel accounts, and should build relationships with hotels to ensure a deep understanding of their needs and the delivery of tailored recommendations
• The Account Manager is responsible for upselling handy premium features to hotel partners, and ensuring customer success

Knowledge and Skill Requirements

• Superior analytical, data-driven problem solving skills consistent with those employed by leading consulting firms
• Highly effective verbal and written communication skills
• Fluency in English, with a second language preferred
• Ability to effectively advise senior management
• Proficient in Excel, PowerPoint, and Word – fluency in SQL, Tableau, and other data analysis tools useful
• Strong interpersonal skills to build client relationships
• An engaging, enthusiastic and flexible team player

Education and Experience

2+ years working in either consulting or hospitality, account management/customer experience roles preferred.

Additional details

Occasional travel – with extent likely to vary depending by region and need