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  • Posted: Aug 11, 2017
    Deadline: Not specified
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    TravelGround was started by four South Africans with a shared passion for exploring their country. This led to many, often frustrating, hours spent trying to find the right accommodation via the web, unsure of which sites' reviews we could trust and stymied by confusing web pages. We felt that there had to be a better way, and in 2008 we set out to build th...
    Read more about this company

     

    Airline Reservationist

    Job description

    Minimum requirements:

    • Bilingual with first-language Afrikaans (non-negotiable)
    • 5 years working on GDS in a travel agency as a consultant.
    • 2 years minimum in a senior position doing all international routes.
    • 2 years minimum in ticketing providing a sound understanding and knowledge of the fares / ticketing.

    The ideal candidate must meet the folloing criteria:

    • This position will require you to provide support to guests and internal booking agents with any query they may have.
    • Provide the highest level of service to the Company's clients, as well as internal booking agents.
    • Be able to converse with, and advise management on client feedback;
    • Must be flexible, and a team player.
    • Must have a positive attitude.
    • Must have excellent communication skills (written and verbal) in Afrikaans and English.
    • Must have the ability to work independently, with strong organisational- and administrative skills, attention to detail and excellent time-management skills.
    • Must have the ability to prioritise work load according to the most urgent flight- and travel requests.
    • Must have experience in quoting, confirming and changing domestic-, regional- and international flights on the Galileo Smartpoint system.
    • Have an excellent understanding of airline terms and travel industry knowledge.
    • Must be able to issue tickets.
    • Must be able to do refunds and cancellations.
    • Must be able to do manual fair builds.
    • Must be in possession of a Galileo Certificate.
    • Must have an extensive knowledge of Galileo.
    • Must have strong computer skill (Windows 10, MS office etc.)

    Person Specification:

    • Team Player
    • Positive Attitude
    • Understands the nature of excellent customer service
    • Calm, understanding nature
    • Solution based approach
    • Hard working
    • Thrives under pressure
    • Experience Required:
    • Previous experience in a travel-industry role will be beneficial.
    • Knowledge of Galileo Smartpoint is essential.
    • IATA Certification
    • Good geographic knowledge will be beneficial.

    Method of Application

    Interested and qualified? Go to TravelGround.com on www.linkedin.com to apply

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