Field Service Technician at Cummins Inc.

Job description

• Diagnoses and completes less complex repairs to engines at the customer’s site.
• Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Skills

• Skill Level A
• Level I Technician Plus
• Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision
• Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line
• Familiar with basic warranty/policy terms
• Capable of developing collaborative working relationships Able to identify opportunities for work process improvements
• Can resolve common technical problems
• Skill Level B
• Skill Level A Plus
• Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision
• In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision
• Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products
• Ability to identify and up sell further service and repair opportunities
• Education, Licenses, Certifications
• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit

Experience

• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience
• Extensive Powergeneration experience
• Extensive exposure to Marine equipment