Flight Specialist at African Safari Group

Job description

Do you love travel, especially air travel! Are you a resourceful individual with a passion for ticketing? Are you experienced with the procedures and strong administratively and looking for an opportunity to grow in the travel industry?

Then this is for you...

Who we are:

African Safari Group (ASG) is an African Inbound Tour Operator, covering both Southern and East Africa's best safari experiences and luxury accommodation. See LinkedIn for more https://goo.gl/YiHPz7

What we do:

Our understanding of our guest's needs, combined with extensive product and destination knowledge, makes us specialists in building tailor-made itineraries that accurately match customer expectation, delivering stress & hassle-free experiences.

(Including flights, transfers, activities and anything a client might need to experience their dream African safari)

We are looking for you!

As the Flight Specialist , your overall objective will be to ensure the smooth issuing of airline tickets and vouchers for ground arrangements accurately within the company standards and effective operation, in order to deliver maximum value to the organization as a whole. You will act as the first point of contact for all flight and grounding handling related queries from employees and external stakeholders; carry out admin related duties; manage records, documents and databases; and ensure resolution of all flight complexities.

Specific responsibilities will include, but will not be limited to:

• Issue airline tickets and vouchers for ground arrangements accurately within the company standards.
• Reissue of airline tickets in a timely manner.
• Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining

Requirements.

• Manage TRIP Q’s
• Calculate the profit for each booking (from contract); both airfare and ground content
• Calculate the ticketed tax for each booking.
• Provide the final QC check on the booking including applicable number of stops, flight
• numbers used, permitted mileages, and all other booking rules.
• Be accountable for any losses identified
• Produce and dispatch documents via each company's individual requirements
• Support accounts with the investigation of profit margin queries
• Ensure method of dispatch is clearly marked to enable accurate dispatch by the Post
• Department.
• Ensure ticket deadlines are met.
• Carry out quality checks and administration tasks.
• Achieve Key Performance indicators, including Productivity, Quality, Loss and
• Attendance/Time Keeping KPI’s.
• Achieve department revenue targets and objectives.
• Maintain good working relationships with all departments.
• Be approachable and available to offer assistance and advice to colleagues.
• Adhere to all business updates.
• Relay essential information to appropriate colleagues promptly and accurately.
• Attend training sessions and meetings where applicable.
• Remain flexible within the department to meet the needs of the business.

REQUIREMENTS :

Essential Skills, Knowledge and Experience

• Passion for the African Travel Industry
• Positive, enthusiastic and friendly attitude
• GDS Ticketing and Reissue experience – Galileo, Amadeus
• Knowledge of interpreting Airline GDS ticket rules
• Excellent team working ability.
• Accuracy and attention to detail is a must.
• Flexibility and requirement to work across several company IT systems, sources of air & ground contracts and additional information sources.
• Display numeric capability.
• A proactive approach to problem solving, assuming responsibility for the resolution.
• Excellent time management and organization skills, with the ability to multi task.
• The enthusiasm and drive to work to deadlines, targets and achieve objectives.
• The ability to prioritise.
• A pleasant, professional and helpful telephone manner.
• Ability to decipher airline contracts, transferring details to tickets issued.
• Act professionally at all times, leading by example and representing African Safari Group!
• The desire to work in a growing team with a results driven approach
• Key Behavioural Competencies:
• Fact-Based decision making- Proactively tackles problems and opportunities, generates solutions and commits to action consistent with facts available.
• Continuous Improvement – Actively seeks opportunities to improve in the current role which positively impacts the business, e.g. more efficient or effective methods.
• Team Player - Works in a supportive, co-operative and effective fashion as a team member. Accommodates the needs of others as well as the Organization.
• Self Development Orientation - Exhibits ability and willingness to learn and apply new skills and knowledge.
• Relationship Builder – Develops effective working relationships with others. Demonstrates respect and understanding for diverse people, personalities and styles.
• Delivering Results - Takes prompt action to accomplish objectives. Initiates action to achieve goals beyond what is required. Prevents irrelevant issues or distractions from interfering with work Completion.
• Technical Expertise - Demonstrates the required skills and expertise to effectively do the role.

What you'll earn:

We'd like to show you exactly what this is when we meet.

Next step:

If you are the above person and serious about this position, then 1) send us your 2-page CV and 2) include a motivational cover letter with the words "Flying for ASG".

Looking forward to hearing from you.

The Team @ ASG

*Please note that should you not hear from us within 10 working days, your application has not been successful.