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  • Posted: Oct 25, 2017
    Deadline: Not specified
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    Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver...
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    Dialer Administrator

    Job description
    Ensure ad hoc/standard operational reports are delivered accurately/on time. Analyze designated performance measures/reports including financial, satisfaction and operational metrics. Perform root cause analysis (for example customer satisfaction surveys) where required. Work with other functional teams to access/ understand data to be analyzed and identify process improvement opportunities. Coordinate across multiple operations/teams to add reporting insight and support reporting needs if needed.

    Main Activities / Tasks

    • Deliver timely ad hoc and standard operational reports
    • Identify drivers that positively/negatively affect the data
    • Manage ad-hoc analysis and reporting requests
    • Work with process Subject Matter Experts (SMEs) from each functional team
    • Assist in designing insightful report views (excel-based or tool-based or dashboards)
    • Provide regular and ad-hoc results interpretation to Accenture management as requested
    • Build and maintain customized Analysis Methodology
    • Perform proactive analysis
    • Utilize data to identify trends and opportunities for improvement
    • Analyze trends, data, notes, root cause analysis etc
    • Utilize tools to perform root cause analysis on factors impacting the business
    • Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients
    • Define business and functional requirements to support tools used by customers
    • Support software release cycles for ongoing maintenance of tools used by customers
    • Act as Analysis Methodology SME
    • Act as a SME on statistical tools/techniques

    Competences And Experience

    • Process Improvement
    • Program and Project Management
    • Quality Management
    • Dialler Administrator experience would be advantageous

    Education

    • Matric
    • Must be proficient in Microsoft Excel

    Method of Application

    Interested and qualified? Go to Accenture on www.accenture.com to apply

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