Senior Credit Controller Accounts Receivable (Woodmead) at Aspen Pharma Group

OBJECTIVE: 

• Collecting and allocating payment. Resolving all queries on accounts. Managing Consumer (FMCG) Book- value of R50m- Managing 1 to 20 accounts

KEY RESPONSIBILITIES:

CUSTOMER SERVICE

• All queries are followed up and resolved in the shortest possible timeframe within policy framework
• A professional attitude is displayed when responding to a customer’s needs. 
• Methods for improving customer services are proposed, developed and continuously updated.
• Internal and external customers are constantly updated as to the progress of their Query
• Interact with Sales and Marketing Division, IT Department, Credit controllers, Credit Managers and the Warehouse
• Supply customers with all documentation before requested where possible
• Sort and split statements and ensure customers receive statements monthly on time

CASH ALLOCATIONS

• Daily look at Bank Statement allocations account – No longer than 3 days without a valid reason and Managers approval
• Daily - Correct allocation on SAP – allocations not to be outstanding longer than 5 days without a valid reason and approval from Manager.
• Monthly Reconciliation’s – all reconciliations to be done on Excel with every payment and signed – only exception is a one or two invoice payment.
• All contras of credit notes where possible to be allocated monthly 
• All minor write offs to be done by month end

CASH COLLECTIONS

• All customers are to be contacted a minimum of 3 times a month = the week before payment is due ( to confirm payment values and dates - the week after statement are sent ( the confirm statement is received) and middle month (to see if they need any documentation)
• Emails to be sent of any confirmations received and any agreements received 
• Targets – these will be given to credit controller monthly they must do a cash projection and motivate to Manager if this cannot be met with valid reasons within 3 days from receipt of target
• If 100% of target is not met - valid reasons to be given monthly to supervisor before payment is due.
• Monitoring risk of client – manager of any problematic customer or late paying customer before it is due
• DSo’s to be agreed on KPA
• Notify management of all expected payments, daily.

VISITS TO (CUSTOMER & 3PL)

• Visit customer as and when required sorting out any problems, queries and ensuring a professional presentation is held at all times
• Visit UPD/3PL to resolve claims (returns, shortages, etc)
• Within 3 days of visiting the customer minutes must be sent to the customer, as well as the manager of what was discussed and agreed at meeting.

QUERIES / 60 DAYS

• Follow up outstanding claims daily.
• Manage full function of claim, collecting documentation, checking documentation, sending for approval and liaising with claims, warehouse, sales and customer on all claims.
• Problem codes on SAP – to be updated by month end and any changes in problem must be updated when book is reviewed
• Prescribed values – Report to be given to manager monthly of any values due to be prescribed (written off)
• % of 90+ days to be agreed at KPA depending on accounts held
• Monthly meetings will be held as and when required by manager to facilitate you with your book
• Monthly end report to be completed and emailed to management by the 9th of the monthly.

GENERAL

• Meets all deadlines
• Archiving to be done yearly
• Office to be kept clean and tidy at all times no paperwork on the floor on top of cupboards or under desks
• Teamwork

LEARNING AND GROWTH

• Information is gathered about development needs
• Training and development is negotiated with manager.
• Learning solutions are identified, proposed and implemented according to on-going personal and team development plans.
• Best practice is encouraged to ensure expertise. Up skilling and multiskilling are coordinated in line with staff development.

EDUCATION AND EXPERIENCE:

• Matric / Grade 12
• Must have Diploma in Credit Management / Other Financial qualifications
• Computer literate (Microsoft Packages) at an Intermediate level
• Sound knowledge of Excel
• Knowledge of SAP is an advantage
• FMCG Experience is essential
• Experience on the Shoprite Account is essential.

SKILLS:

• Planning skills
• Time management
• Problem solving
• Analytical skills
• Service orientation
• Decision making skills
• Interpersonal skills
• Communication skills

ATTRIBUTES:

• Initiative
• Confidentiality
• Customer focussed
• Interpersonal sensitivity
• Patience
• Attention to detail
• Logical thinking
• Information seeking