Career Opportuities at eMedia Investments

Key Deliverables

Campaign Management 

• Preparing the instructions for booking/s.
• Ensuring the booking has been done correctly.
• Briefing of the campaign into programming, production and digital.
• Chasing of material and all necessary documentation for processing.
• Liaising with clients and agencies during the campaign.
• Briefing the programming, on-air, digital and marketing departments when required for campaign implementation.
• Creating and distributing post campaign presentations.

Internal Briefings 

• Providing and facilitating ongoing briefings weekly with teams to take them through the mechanics and concept for campaigns via WhatsApp, email, and in-person when the team is available.
• Ensuring the team has received the brief and are comfortable with the concept. 

Proposal Writing

• Conceptualising and formulating proposals in accordance with briefings.

Operational Efficiency & Reporting

• Maintaining accurate reporting, keeping up-to-date records, tracking communications, opportunities, and pipeline activities.
• Maintaining a pipeline with at least three times the required coverage to achieve monthly targets
• Prioritising accounts and ensuring timely follow-ups to avoid missed opportunities.

Collaboration & Team Contribution

• Collaborating with marketing, technical and programming teams to ensure seamless execution of campaigns.
• Sharing learnings and best practices to help improve the overall performance of campaigns and the sales team.

Requirements

Qualifications

• National Senior Certificate - Essential 
• Diploma - Project management / Media Studies / Communications - Essential

Experience

• Media - 1 year - Essential 
• Campaign Implementation / Project Management - 1 year - Advantageous 

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Key Deliverables

Inventory Movement 

• Verifying dispatched and received assets against the assets on the Picking List.
• Ensuring that gear is barcoded.
• Completing asset check lists and handing over the picked assets to the client during gear check.
• Ensuring that gear being received is identified and logged on the picking list.

Dispatching and Receiving 

• Ensuring that gear being dispatched is in good working order.
• Ensuring that picking lists and any other documentation are completed and signed off after the gear check is completed.
• Assisting with loading gear in vehicles, when and if required.
• Ensuring that when gear is received it is in good working order and that the dispatched kits are complete as per the dispatch check sheets.
• Ensuring that all return documents are to be signed-off by client / client’s representative upon Dispatch and Return of Gear and equipment.
• Escalating issues with returned equipment to the relevant Departments and/or Supervisors.
• Notifying Supervisor of any damages or discrepancies and/or missing equipment once gear is received.
• Following the established missing and damages procedures, when and if required. 

Stock Taking 

• Assisting with Company stock take. 

Requirements

Qualifications

• National Senior Certificate- Essential

Experience

• Dispatching / Receiving - 2 years - Essential 

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Key Deliverables:

Revenue Growth and Sales Targets

• Meeting or exceeding sales quotas: Achieving specific sales targets (monthly, quarterly, yearly) in terms of revenue or the number of accounts closed.
• Upselling and cross-selling: Identifying opportunities to upsell existing clients or cross-sell additional products or services.
• New business acquisition: Securing new clients through cold calling, networking, and relationship-building efforts.

Client Retention and Satisfaction

• Maintaining high client retention rates: Ensuring clients renew contracts or continue using services by providing exceptional service and value.
• Increasing customer satisfaction: Conducting regular check-ins and collecting feedback to ensure the clients' needs are met, improving loyalty and advocacy.

Strategic Account Planning

• Creating and executing strategic account plans: Developing plans for each key account to grow relationships, identifying expansion opportunities, and addressing potential risks.
• Regular account reviews: Conducting quarterly or bi-annual reviews with clients to assess performance and discuss future opportunities.

Operational Efficiency and Reporting

• Maintaining accurate reporting: Keeping up-to-date records, tracking communications, opportunities, and pipeline activities. Pipeline to always have 3 times coverage to achieve monthly targets
• Managing time effectively: Prioritizing accounts and ensuring timely follow-ups to avoid missed opportunities.

Stakeholder Liaison

• Working closely with other departments: Collaborating with Marketing, Technical, Creative Solutions and Programming teams to provide clients with holistic solutions.
• Contributing to team knowledge: Sharing learnings and best practices to help improve the overall performance of the sales team.

Requirements

Qualifications

• National Senior Certificate - Essential 
• Diploma - Sales - Recommended 

Experience

• Sales /Advertising /Broadcasting / Prospecting - 3-4 years - Essential 

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Specific Tasks and Outcomes

Technical Support  

• Providing technical support during live broadcasts.
• Providing technical line-ups,testing, and routing of all incoming live satellite and fibre feeds.
• Assisting SNG/ENG crews with repairs and maintenance of their equipment.
• Providing first line support to all operational personnel.
• Assisting in diagnosing and correcting faults finding down to component level.
• Assisting in the installation and commissioning of new equipment.
• Ensuring drawings and documentation are up to date if future installation changes occur.

Preventative Maintenance

• Performing preventative maintenance per published schedule.
• Completing routine system checks as per published schedule.
• Identifying possible breakdown points and develop preventative plans to minimize down time.
• Investigating and submitting fault finding report during breakdowns to prevent future downtime.
• Investigating escalated incidents to responsible service owners and seek resolution.
• Facilitating recovery following resolution of incidents.

Key Performance Indicators

Performance Criteria

Key Performance Indicator 1

• Providing technical support during all broadcasts

Key Performance Indicator 2

• Performing preventative maintenance per published schedule

Key Performance Indicator 3

• Investigating and submitting fault finding report during breakdowns to prevent future downtime

Key Performance Indicator 4

• Assisting with the installation and commissioning of new equipment.

Key Performance Indicator 5

• Completing routine system checks as per published schedule

Key Performance Indicator 6

• Providing first line support to all operational personnel.

Requirements

• A minimum of 2 years experience within a similiar role
• A National Diploma in Engineering and/or Computer Systems?
• Experience in A+,N+,CCNA & SQL 
• Experience in Coding Language (HTML,JavaScript)