Current Jobs at BETSoftware

Responsibilities

Research 

• Conduct in-depth user research, including user interviews, surveys, and competitive analysis.
• Identify the potential users of the system in terms of geographic location, financial standing, culture, language and other factors.
• Analyse what users are saying to reveal their user goals.
• Analyse qualitative data and provide recommendations.
• Present the data in ways that can be used to drive design: a) personas, b) user stories, c) user journey maps
• Critically evaluate any previous user research and start your own research where appropriate.
• Perform Synthesis and Ideation.
• Identify the correct objectives and criteria for decision making.
• Identify and ask the correct questions and leverage those people who ask the correct questions.
• Hold focused idea generation sessions, with appropriate time limits.
• Set expectations and direct/focus the discussion.
• Be open to ideas which challenge existing views/opinions.
• Avoid group thinking and other biases. 

Information Architecture/Design

• Develop and refine information architecture, conducting user flow analysis and information hierarchy.
• Define meta data which may assist the organisation with better design decisions.
• Establish the flow between a user and the solution to ensure shortest route to completion (user tasks).
• Uncover and describe users’ patterns of usage/behaviour.
• Organise, structure and label content, functions and features for the product in a logical and meaningful manner.
• Make recommendations between different design patterns for organising content (such as faceted navigation, tagging, hub and spoke, etc).
• Develop a controlled vocabulary for both development and users.
• Analyse data for outliers and take appropriate action.
• Run online and offline ticket/card sorting sessions, so development can prioritise improvements beyond merely technical and business requirements.
• Understanding of user socio-cultural - time - historic - geographical - physical - markets - use – task. 
• Ensure the design is useful and accomplishes user goals, including non-practical benefits.
• Use fundamental principles of visual design (like contrast, alignment, repetition and proximity) to de-clutter user interfaces.
• Ensure the user can effectively and efficiently achieve their end objective with the shortest possible route
• Ensure the user can easily find and complete their task/objective in an increasingly complex and varied product offering.
• Ensure the user experience is credible with feedback, confirmations and appropriate messaging
• Ensure the brand, image, identity, aesthetics and emotional design of the solution is desirable: appropriate typography – grids – page layouts – colour palettes – icons – organisational branding.
• Ensure the design is accessible to users who may not have a full range of abilities, this includes impaired vision, hearing loss, motion impaired or learning impaired.
• Plan and schedule user experience development in consultation with developers and project managers/scrum masters.
• Constructively critique the work of team members, taking into consideration longer term relationships. 
• Explain and evangelise the cost-benefit of user experience activities with development and management
• Lead the multidisciplinary team in terms of user experience and design by making appropriate and well thought out decisions.
• Ensure the team remains engaged and involved with providing the optimum user experience.
• Promote ongoing professional development of the team in UI/UX.
• Complete Prototyping.
• Translate ideas into interactions by developing prototypes and simulations.
• Choose the appropriate fidelity of prototype for the phase of design.
• Use fast iteration models to generate rapid turn arounds.
• Create paper prototypes where needed.
• Properly explore the design space before deciding on a solution.
• Create interactive electronic prototypes where possible.
• Perform Usability Evaluation.
• Choose the most appropriate evaluation method: formative v summative test - moderated v unmoderated test - lab v remote test - usability testing v expert review - usability testing v A/B test - usability testing v survey 
• Interpret usability principles and guidelines and use them to identify likely problems in user interfaces.
• Understand how to design an experiment and how to control and measure variables.
• Plan and administer different types of usability evaluation.
• Log the data from usability evaluations.
• Analyse the data from usability evaluations.
• Measure usability and prioritise usability challenges. 
• Create high-fidelity interactive prototypes for user testing and stakeholder review.
• Design interactive elements, animations, and micro-interactions for a more engaging user experience.
• Lead the development of design style guides and maintain design consistency throughout projects.
• Collaborate closely with developers and other cross-functional teams to ensure successful design implementation.
• Champion a user-centered design approach, incorporating user feedback into design decisions.
• Contribute to the design of responsive and adaptive interfaces for various platforms and screen sizes. Mentor junior designers and assist in their skill development.
• Manage multiple design projects, from concept to delivery, and coordinate with cross-functional teams.
• Stay current with industry best practices, design trends, and emerging technologies.
• Collaborate with stakeholders to align design strategies with business objectives.

Perform Technical Writing

• Always keep the user of the documentation in mind, so that ease of comprehension remains your top priority.
• Plan your purpose and scope of your writing before beginning.
• Set goals and timelines and communicate them.
• Ensure you follow established templates, styles, formats, and expectations.
• Draft a high-level outline covering all topics, then fill in specific content and supporting graphics.
• Review your drafts to ensure you have achieved accuracy, conciseness and the required levels of comprehension.
• Publish and deliver the documents on time.
• Define UI/UX requirements into tasks/tickets for the development team in a manner the development team understands.
• Test the target audiences understanding and refactor as appropriate.
• Choose the right kind of document for the situation.
• Write content in the tone of voice that matches the organisation's identity or brand.

Review and Refine the UI/UX Experience

• Liaise with stakeholders and manage expectations.
• Ensure organisational product/solution is competitive and relevant.
• Where possible ensure organisation leads the market in terms of UI/UX.
• Measure and monitor the effect of UX on product/organisational success.
• Refactor designs and plans as required.

Perform Testing

• Test internally for inconsistencies between what as expected and what was delivered
• Provide development appropriate feedback
• Ensure changes are implemented before “go-live”
• Take a lead role in usability testing and expert reviews to improve overall product quality.

Living the spirit

• Take ownership of your work: Act responsibly and proactively in your role. Embrace new challenges and be willing to take on tasks that may be outside your comfort zone.
• Seek opportunities for improvement: Be open to feedback and continuously look for ways to enhance the user experience. 
• Embrace creativity and innovation: Approach each project with a sense of excitement and a willingness to think outside the box. Try new design techniques, explore cutting-edge technologies, and stay up to date with industry trends to keep your work fresh and engaging.
• Be open to change: Embrace change and adapt to evolving user needs and technology. Treat every project as a unique journey with its own challenges and discoveries.
• Infuse your personality into your work: While adhering to design principles and user-cantered practices, inject your unique style and personality into your designs. This can help create memorable and authentic user experiences.
• Promote inclusivity and diversity: Ensure that your designs and user experiences are inclusive and respect the diversity of your user base. Encourage a culture of respect and appreciation for different perspectives within your team.
• Collaborate effectively: Work closely with cross-functional teams, including developers, product managers, and other stakeholders. Communication and collaboration are key to delivering a seamless user experience.
• Value different skills and perspectives: Recognise that everyone on the team brings unique strengths and expertise. Be open to learning from others and sharing your knowledge to collectively achieve your goals.

Qualifications

• 2-4 years of experience of experience in Front-End development.
• Strong attention to detail.
• BSC Degree in Computer Science / Web Design Certificate.
• Completed SASS Course on Udemy (https://www.udemy.com/course/sasscourse/).
• Proficient in HTML, CSS and SCSS.
• Proficient in cross browser development.
• 3- 4 years Proficient in Bootstrap.
• Proficient in JavaScript.
• Knowledge in Photoshop.

Graphic Design and Wireframing Tools (proficiency in one or more):

• Figma
• Sketch
• Adobe XD

User Research and Testing Tools:

• Basic familiarity with usability testing tools and user surveys.

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Skill Set

• Strong attention to detail.
• Knowledge of design principles and fundamentals of architecture.
•  Demonstrated leadership/mentoring skills.
• Detailed knowledge of the SDLC and management of software projects. 
• Good written and verbal communication skills.
• Develop the solution in a manner which supports modification.
• Adaptability to change.

Responsibilities

Design Fit for Purpose Solutions & Algorithms & planning.

• Actively contribute to design and planning meetings, discussions and documentation.
• Design solutions using most appropriate approved architectural pattern.
• Ensure design patterns used are increasing the organisational levels of high-volume transactional performance, resilience, automation and innovation.
• Ensure design meets best practices and are Test, DevOps and Support friendly • Identify and establish objectives for self and team. 
• Set objectives/goals based on the team’s chosen software development methodology to successfully complete projects.
• Consider all reasonable factors, impediments and obstacles.
• Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.
• Formulate supporting plans and communicate with others in terms of dependencies and impact.  
• Publish plan to, peers and stakeholders through agreed methods.

Implementation of a solution that is complete, efficient and compatible

• Deliver a complete solution which covers all the agreed specified tasks and user objectives Deliver a correct solution which provides the correct results with the needed degree of precision.
• Deliver an appropriate solution which facilitates the accomplishments of specified tasks and objectives comprehensively yet excluding unnecessary steps.
•  Ensure checked in code is reviewed to ensure standards are met and the code base is sound. 
• Deliver a solution in which throughput rates & response and processing times meet stated requirements. 
• Deliver a solution in which effective/efficient resource utilisation of system resources occurs during operation.
• Deliver a solution which ensures the maximum operational capacity requirement is achieved or exceeded.  
• Deliver a solution which can effectively/efficiently exchange information with other products, systems or components.
• Deliver a solution which performs efficiently and can co-exist with other solutions and does not have a detrimental impact on other solutions.

Implementation – Advises on the Solution and/or actions allocated tasks to ensure it has a High Usability Factor

• Ensure the user/s of the solution can achieve specified goals with effectiveness, efficiency and satisfaction.
• Ensure the user of the system can comfortably recognise the systems flow, functions and capabilities of the system. 
• Ensure the system logically supports user self-learning on how to use the system with effectiveness and efficiency.
• Ensure the solution protects the user against making errors. 
• Ensure the user interface is pleasing and presents a satisfying interaction for the user.
• Actions the proposed solution thus ensuring that it is accessible and can be used by people with the widest range of characteristics, capabilities, cultures and languages where appropriate.

Implementation – Ensure the Solution is Reliable 

• Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks).
• Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors. 
• Ensure the solution is robust and remains continually available.
• Respond to outages and failures when and where needed.
• Improve fault tolerance even when operational conditions are not optimal. 
• Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be re-established (despite potential attacks).
• Ensure the solution is maintainable, and actively seeks methods to reduce down-time. 
• Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term
• Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging. 
• Ensure over time, the solution becomes more mature where the interval between the interventions to remain operational become less frequent.
• Ensure in the event of a failure reduce effective downtime is to the minimum possible.

Implementation – Ensure the Solution has Effective Security

• Ensure the solution is secure, and confidential by protecting all information and data (also data transmission). 
• Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types. 
• Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data or settings.
• Ensure the solution has a high degree of survivability despite 3rd-Party interventions (attacks, human errors, hardware or software faults). 
• Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later Ensure wherever possible actions can be traced uniquely to the entity which performed it. 
• Ensure wherever possible the identify of an entity can be proved to be the correct one.

Implementation - Ensure the Solution is Maintainable.

• Ensure the solution and its relevant code base supports ease of modification for future maintainers.
• Ensure the use of appropriate standards and methods.
• Ensure where possible (without affecting performance/security) the solution caters for maintenance by support teams rather than developers.
• Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
• Ensure relevant documentation is provided to support teams to reduce development support burden.
• Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
• Where possible provide a mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
• Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.

Testing, verification and deploying 

• Ensure the solution is test friendly by creating effective mechanisms for test data, automated testing hooks and simulations.
• Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
• Ensure the adaptable solution delivered is appropriate for different or evolving hardware, software or other operational usage environments.

Respond to Outages & Failures 

• Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
• Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
• Be available to handle emergency outages and failures for your or your teams’ solutions.
• Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
•  Recommend and execute approved improvements to development methods and solutions.
• Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness.
• Maintain solutions which have completed development and are in the operations phase.
• Develop technical support documentation and where possible/necessary, maintain the documentation.
• Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.

Coaching/Mentoring 

• Provides guidance, training, and problem-solving assistance to other Team Members. 
• Mentors and contributes to the growth of junior and intermediate Team Members.
• Designs and delivers end-user training and training materials.

Living the spirit: 

• Actively drives a culture of collaboration and open communication within the team. 
• Actively promotes authenticity and drives the spirit of diversity, inclusion, equity and belonging within the team. 
• Actively drives a culture of versatility and adaptability by modelling and encouraging Team Members to support each other not only within the department, but within the business as a whole. 
• Actively become a change agent and drive continuous learning within the team thus ensuring that the team approaches all tasks or challenges with enthusiasm and proactivity.

Qualifications

• Bachelor’s degree in computer science, Software Engineering, or similar field (advantageous).
• At least 5 years’ experience within a development environment.
• Knowledge of design principles and fundamentals of architecture. 
• Demonstrated leadership/mentoring skills. 
• Detailed knowledge of the SDLC and management of software projects.
• Good written and verbal communication skills. 
• Strong attention to detail.

Apply Before 11/24/2025

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Skill Set

• Blend of innovative thinking
• Proactive problem-solving
• Commitment to teamwork and ethical standards
• Contributing significantly to the overall success of the team.

Responsibilities

Job responsibilities:

• Analysis and Design: You will examine documentation like business requirements and specifications. This review helps you derive appropriate test estimates and formulate a strategic test approach, ensuring thorough test coverage.
• Implementation: You are responsible for developing manual functional test cases that adhere to internal standards and best practices. The development and execution of these tests should be meticulously managed within our test management tool to ensure both organization and efficiency. Alongside these responsibilities, you are also tasked with designing and implementing API tests to ensure system interoperability and robustness.
• Execution: You will execute tests using the relevant tools, ensuring that each test is conducted methodically and accurately.
• Defect Management: A key aspect of your role involves formally logging any defects found during testing. You will follow up on the progress of these defects and retest them once they are addressed.
• Retesting and Regression Testing: You are tasked with conducting both retesting and regression testing to ensure that software changes have not adversely affected existing functionality. This includes maintenance of the regression test pack.
• Reporting: You are responsible for creating test progress and test completion reports leveraging automated reporting capabilities as far as possible.
• Documentation and knowledge sharing: You will create documentation to facilitate knowledge sharing within the team. You will also be involved in conducting training sessions with the team to support upskilling efforts.

Living the spirit

• The ideal candidate for this role exhibits a dynamic and positive attitude, coupled with a solution-focused mindset to tackle challenges. Key attributes include:
• Collaborative Teamwork: Engages actively in team efforts to achieve collective objectives, fostering a cooperative work environment.
• Adaptability and Openness to Change: Demonstrates flexibility and a willingness to adapt to evolving circumstances and environments.
• Eagerness for New Challenges: Shows enthusiasm for taking on new tasks and learning new skills, contributing to personal and professional growth.
• Promotion of Continuous Improvement: Encourages a culture of ongoing development and learning within the team by sharing insights and knowledge.
• Receptiveness to Feedback: Openly receives and acts upon feedback, acknowledging mistakes and taking responsibility for actions.
• Innovative Thinking: Brings fresh, creative ideas to the table, challenging conventional methods and suggesting novel solutions.
• Proactive Approach: Diligently follows up on pending issues until resolved, ensuring thorough and timely completion of tasks.
• Informed Decision-Making: Makes decisions based on factual data and analysis, ensuring they are timely and well-considered.
• Integrity in Communication: Maintains honesty, accuracy, and completeness in all forms of communication, upholding high ethical standards.
• Consistent Adherence to Processes: Reliably follows established protocols and policies, ensuring consistency and quality in all tasks undertaken.

Qualifications

Job specification:

• BSc, BCom, Ndip
• At least 3 years of QA related experience.
• ISTQB certifications are advantageous

Apply Before 11/24/2025

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Skill Set

• Working knowledge of Typescript.
• Fundamental experience with databases (especially MySQL/Postgres’s)
• Working knowledge of caching and messaging systems such as Redis, RabbitMQ, and AMQP protocols.
• Familiarity with configuration management tools such as SaltStack or equivalent automation frameworks.
• Strong understanding of microservices architecture and message-oriented middleware, with experience designing and implementing distributed systems.
• Strong understanding of databases (e.g. SQL)
• Experience with containerisation (Docker, Kubernetes) (Advantageous)

Responsibilities

• Design, develop, and maintain scalable backend services and APIs that form the core of our iGaming SaaS product.
• Enhance and extend the functionality and scalability of our existing platform to meet evolving business needs and user demand.
• Build and maintain integrations with various partner APIs, ensuring seamless data exchange and service interoperability.
• Implement new features and improvements for our Remote Gaming Server (RGS) with a strong focus on performance, security, and reliability.
• Collaborate closely with frontend developers, product managers, QA engineers, and DevOps teams to deliver robust solutions end-to-end.
• Participate in architectural discussions, code reviews, and contribute to best practices for backend development and deployment.
• Monitor system performance and troubleshoot issues, implementing fixes and optimizations proactively.
• Advocate for clean, maintainable, and testable code with thorough documentation.
• Stay up to date with industry trends and emerging technologies relevant to backend development and the iGaming sector.

Qualifications

• A relevant Degree/Diploma or studying towards one (Advantageous)
• At least 5 years of development experience in a commercial environment.

Apply Before11/28/2025

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Skill Set

• Advanced level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint with experience presenting to stakeholders and / or Senior Leadership. 
• Strong leadership, diplomatic and motivational skills 
• Strong multi-tasking ability and be able to work across multiple projects, simultaneously.

Responsibilities

Job Responsibilities:

Managed Projects: 

• Implementing IT strategies that deliver projects on schedule and within budget 
• Provide project leadership and support as agreed or when necessary for all IT shared service projects. 
• Coordinate and support implementation of Patch/Version upgrades to maintain infrastructure. 
• Plan and support proposed infrastructure/application changes/upgrades through relevant change control. 
• Define the Statement of Work and Specifications for the requested project work. 
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to completion for one large and complex project or several minor initiatives simultaneously. 
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives. 
• Participate in establishing practices, templates, tools and partnerships to expand and mature these capabilities for the organization. 
• Prepare estimates and detailed project plan for all phases of the project. 
• Work in collaboration with business Leads to procure adequate resources to achieve project objectives in planned timeframes.
• Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices. 
• Understand interdependencies between technology, operations and business needs. 
• Manage project scope and changes with all stakeholders and teams on the ground effectively 
• Act as an internal quality control check for the project. 
• Manage a portfolio of complex initiatives that span one or multiple lines of business 

Reporting: 

• Report on project success criteria results and metrics 
• Responsible for the distribution of status reports from the project team, analyse results and troubleshoot problem areas. 
• Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership 
• Define success criteria and disseminate them to involved parties throughout project and program life cycle. 
• Contribute by adding valuable insight into PMO frameworks and report structures, to improve effectiveness of reports
• Assist in report automation and improvements wherever possible, to ensure reporting is relevant
• Internally audit dashboards and reports to ensure information is always updated 

Service Management: 

• Manage IT operational support for all infrastructure issues, incidents & requests. 
• Provide timely and accurate communications on ITO outages & maintenance. 
• Perform comprehensive asset and spares management across all sites. 
• Manage procurement, deployment and return/scrapping of owned/leased infrastructure. 
• Maintain governance and controls on shared infrastructure. 
• Conduct shared services supplier SLA performance reviews whilst managing vendor relationships. Ensure services are relevant and are compliant. 
• Ensure appropriate use of IT processes, tools and methodologies 

Stakeholder Management 

• Effectively liaise and communicate with both internal and external key stakeholders at an executive level to manage day to day issues, escalations and expectations. 
• Engage with executive members or equivalent at customers/partners to ensure collaboration at all levels.  
• Engage with the wider business and if needed hold strategic knowledge sharing sessions. 
• Maintain and facilitate strategic stakeholder and communication analysis. 

Living the spirit 

As IT Project Manager, you are encouraged to live the spirit of the BET values, recognizing that your role is pivotal in the successful execution of technical projects in our dynamic and 24/7 environment. The below outlines how you can live the spirit in your role as IT Project Manager: 

• We are proactive and take ownership of IT projects, from initiation to completion. We strategize, plan, and coordinate to ensure projects run smoothly and within agreed deadlines.
• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Infrastructure Core Team. Take the initiative to make improvements and guide change management within the team. 
• Empower and enable team members to be themselves, fostering an environment where individual strengths shine.
• Act as a mentor and coach to team members, fostering their growth and development.
• Embracing our individuality, we bring unique perspectives to our role. With a solid foundation in project management and technical expertise, we effectively communicate with stakeholders. Our leadership style is characterized by diplomacy and motivation, and we excel in multitasking and proficiency across various PMO frameworks.
• Demonstrate expert-level conflict resolution skills, resolving complex team dynamics and technical disputes constructively.
• Approach each day with a strategic mindset, identifying long-term opportunities for improvement within the Team. 
• Exhibit strong leadership in crisis situations, guiding the team through challenging and high-pressure scenarios.
• Uphold high moral and ethical standards in all your actions and decisions.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure exploring and finding solutions to better the team and our business. 

Qualifications

Job Specification:

• Relevant Diploma/Degree in Project Management or studying towards.
• CAPM/Scrum/Agile Certification.
• Microsoft IT Certifications in MS Projects and Excel (advantageous)
• PMP or Project Management Certifications (advantageous)
• Minimum of 3 years of IT project management experience
• 2-3 years of experience in an infrastructure environment or 24/7 high-availability multi-site environment
• High proficiency & experience across multiple PMO frameworks
• Tools: MS Project, Jira, Confluence, PowerPoint, Word & Excel, CA Clarity PPM

Apply Before 11/14/2025

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Responsibilities

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer. 
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
• VIP need to check around the premises for any suspicious movements before the branch is opened 
• VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/       closing of the branch. VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger. 
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• Ensure all two way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two way radios are in good working conditions and keep safely.
• VIP Officers must carrying their  panic buttons, two way radios and earpieces to ensure open communication and ease of access in the event of an emergency .
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch. 
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
• VIP Officers must ensure to search female bags with a stick. Male guest are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building. 
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service 

• First impressions last - VIP Officers are at the forefront of Hollywood. 
• VIP Officers are the first encounter with the guest.
• Ensure to make the  impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner. 
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object. 
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In ranches with no liquor licence, No alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allow to take bets with Amadoda uniform.  
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine. 

Code of Conduct 

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post. 
• You will not accept tips from the guest 

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other 

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins
• Able to work in a rotating shift /work flexible hours.
• Ensure the ability to work independently.
• Ensure you physical fitness is obtained at all times in line with the job requirements.

Qualifications

• Valid driver’s license advantageous
• Previous Security experience –advantageous 
• Registered with PSIRA (Private Security Industry Regulatory Authority )

Apply Before 11/28/2025

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Skill Set

• Strong leadership abilities with experience in team management and mentoring.
• Excellent problem-solving skills and ability to think strategically about certification processes.
• Exceptional communication skills, with the ability to liaise with stakeholders at all levels.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead Certification Processes: Take ownership of the entire certification process for gambling-related software and hardware, ensuring smooth collaboration with Test Labs from product testing to market delivery. Provide leadership to ensure products meet global regulatory and legislative standards for certification.
• Mentorship and Team Development: Lead and manage the Certification Officers, providing guidance, training, and support in their day-to-day operations. Foster a collaborative and high-performing team environment that embraces accountability and continuous improvement.
• Oversee Test Reports and Documentation: Ensure that all test reports and supporting documentation are reviewed for compliance with relevant legislation. Provide direction on preparing detailed reports that enable Compliance Officers to engage effectively with regulators.
• Manage External Stakeholder Relationships: Establish and maintain strong relationships with Test Labs, third-party partners, and product clients, ensuring that certification requirements are clearly understood and met. Proactively manage communications to resolve any technical issues or non-compliances identified during certification.
• Strategic Oversight of Certification Procedures: Review and refine the Compliance Certification Framework and procedures to ensure efficient and accurate certification processes. Take the lead in designing compliance monitoring plansto track product progress from development to certification.
• Lead Legislative Compliance: Take responsibility for applying global regulatory standards and ensuring that product certification aligns with market-specific legislative requirements. Ensure certifications comply with South African National Standards 1718:4 and other relevant certifications.
• Lead Continuous Improvement and Innovation: Drive innovation and continuous process improvements in certification procedures. Proactively identify opportunities to improve efficiency, reduce costs, and expedite product delivery to market.
• Manage Reporting and Communication: Provide regular updates to Management on the status of certification queues, ensuring timely delivery and escalation of any bottlenecks. Oversee the communication of certification status across teams and ensure alignment with delivery goals.
• Oversee Risk Management: Identify potential risks related to certification processes and non-compliance and take proactive steps to mitigate these risks. Escalate any significant compliance issues to senior management for further action.
• Lead Training and Knowledge Sharing: Lead the development and delivery of training materials on new legislative requirements and certification processes. Ensure that internal teams are kept up to date with regulatory changes and provide leadership in implementing new requirements.
• Decision-Making in Certification: Make informed, strategic decisions regarding certification processes, ensuring all product releases meet the necessary compliance and quality assurance standards.

Living the spirit: 

As a Senior Certification Officer, you are expected to lead by example, ensuring that your work aligns with the highest standards of professionalism, ethical conduct, and innovation. You are responsible for not only maintaining compliance but also creating a culture of accountability, responsibility, and continuous improvement.

• Embrace Leadership: Lead by example, take full ownership of the certification process, and inspire your team to follow through on their responsibilities with diligence and accountability.
• Promote Collaboration: Create a collaborative environment with cross-functional teams to ensure a seamless certification process and encourage open communication between internal and external stakeholders.
• Drive Change and Innovation: Embrace change, actively seek innovative solutions, and challenge the status quo to improve certification processes and efficiency.
• Commit to Growth: Take responsibility for your professional development and continuously seek opportunities to learn and grow in your role, encouraging your team to do the same.

Qualifications

Qualifications:

• Bachelor’s degree in law.
• Certification in Compliance or Risk Management (advantageous).
• Professional certification in relevant standards (e.g., South African National Standards 1718:4).

Experience:

• Minimum of 5 years’ experience in a compliance or certification environment, including a track record of leading teams and driving certification processes.
• Demonstrated experience in pre-certification testing, certification processes, and quality assurance.
• Experience with global gambling legislation and national standards such as South African National Standards 1718:4.
• Strong understanding of the gambling industry regulations and market-specific certification requirements.

Knowledge:

• Proficient in product knowledge related to gambling legislation and certification standards.
• Strong knowledge of South African National Standards 1718:4 and global certification requirements.

Core Competencies:

• Leadership and People Management: Proven ability to lead, manage, and mentor a team to achieve both short-term and long-term goals.
• Strategic Thinking: Ability to align certification processes with the company’s strategic goals and ensure compliance at every level.
• Innovative and Efficiency-Driven: Proactively seeks ways to improve efficiency, reduce costs, and drive innovation in the certification process.
• Accountability and Ownership: Takes full responsibility for decisions and actions, holding the team and stakeholders. 

Apply Before 11/11/2025