Job Openings at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The primary purpose of the role is the implementation and continuous improvement of the DevSecOps programme within Vodacom South Africa, ensuring alignment with the Cyber Health and Adaptive Risk Method (CHARM) control 14.2.5-A DevSecOps. In this role you will work within a team of DevSecOps professionals and collaborate with Secure by Design, Security and Enterprise Architecture and DevOps Teams to:
• Implement, operation and ongoing improvement of the DevSecOps Security Chapter and Champions model across technology Development teams to create the cultural shift that will underpin the DevSecOps capability.
• Implement automated scanning tools including SAST, SCA, DAST, and secret scanning and other more advanced security scanning capabilities.
• Establish and maintain Appsec vulnerability management processes, ensuring critical vulnerabilities are identified, reported, evaluated, prioritized and remediated, to continuously improve the Vodacom’s application security posture.
• Assist with the standardization and security approval of CI/CD toolchains, ensuring all development tools are compliant with policy, SPDA approved and integrated with ASPM (Application security Posture Management) tool and DevSecOps processes.
• This role will involve working with Busines unit, Cyber and IT stakeholders in Vodacom South Africa to implement and operate Cyber Security DevSecOps CHARM requirements – Some of these responsibilities may extend to collaboration with Group Cyber Security and other operating companies to ensure that cyber security controls are consistently applied across markets. 

Your responsibilities will include:

Culture - Security Champions Programme

• Implementation and ongoing management and improvement of the Security Chapter and Champions programme across technology teams.
• Ensure every agile DevOps/DevSecOps team has appointed Chapter Leads and Security Champions.
• Collaborate with DevSecOps Specialists and provide guidance to Cyber Security Officers to ensure they support Chapter Leads and Champions effectively. 
• Facilitate completion and ongoing re-evaluation of DevSecOps Maturity across DevSecOps teams.
• Drive completion of DevSecOps Learning Pathway for all Chapter Leads and Champions.
• Facilitate monthly Chapter meetings and feedback sessions to track progress and maturity.
• Promote a culture of security awareness and collaboration across teams.
• Track and report on the effectiveness of the Champions model and identify areas for improvement.
• Support the creation and maintenance of training materials and structured learning paths.

Security-approved CI/CD Toolchain

• Drive the migration to a standardised CI/CD pipeline using an Enterprise selected and security approved toolset in collaboration with Enterprise Architecture and Platform Engineering.
• Discover, Identify and record all DevSecOps tooling being used by Development Teams across the organisation.
• Maintain an inventory of tools used across teams and ensure compliance with security policies.
• Collaborate with Platform Engineering, Enterprise Architecture, Cybersecurity and Development Teams to embed security controls in the pipeline and design secure SDLC patterns. 
• Support the implementation of SPDA-approved software applications and extensions.  
• Identified and Discovered DevSecOps tooling should be integrated with ASPM tooling and channelled through SPDA, where applicable or retired for teams to move to approved tooling.
• Ensure security assessments are passed to and conducted by the Secure by Design on CI/CD pipelines to meet CHARM 14.2.5-A requirements.
• Provide guidance on secure tool usage and integration across development environments.
• Automated Scanning, Remediating, and Reporting of Vulnerabilities
• Assist with the implementation of automated scanning tools including SAST, SCA, DAST, and secret scanning.
• Support the rollout of scanning capabilities and ensure coverage across all teams.
• Collaborate with teams to define and implement vulnerability management processes.
• Develop and maintain real-time/near real-time vulnerability dashboards.
• Work with Chapter Leads and Champions to continuously improve security posture and maturity.
• Align vulnerability remediation with DevSecOps maturity to target a state where critical and high vulnerabilities are remediated prior to code release into production environments.
• Track vulnerability debt and ensure reduction targets are met.

The ideal candidate for this role will have:

• 3-year Technical Diploma/Degree in Information Security, Computer Science or Engineering
• Minimum of 3-5 years of experience in Cyber Security role 
• Knowledge of common information technology management / compliance frameworks such as ISO/IEC 27001, NIST CSF, ISF, PCI DSS, OWASP, SANS etc.
• A deep understanding of Technology Security risks and mitigating solutions
• A diverse security background with knowledge and experience in three or more of the Security Domains including: Security Assessment and Testing; Software Development Security; Security Governance and Risk Management; Security Architecture and Engineering; Communication and Network Security; Identity and Access Management; Security Operations; Asset Security.   
• Specialist experience in either DevSecOps, Application Security, Security Architecture or Offensive Security will be an added advantage. 
• Knowledge of operating systems such as Windows and Linux and how to secure them
• Knowledge of and/ or experience  in creating and managing DevSecOps pipelines practicing CSA, SAST, DAST, and Security as Code will be an added advantage
• Be well-versed in at least one of the programming languages like Java, PHP, Python, Ruby, and Perl ,or other, so as to collaborate competently with software engineering teams within the organization to identify and implement opportunities for improvement and automation in the CI/CD pipeline. 
• Knowledge of Cloud and container technologies such as AWS/GCP/Azure, Docker, Kubernetes, and how to implement CI/CD pipelines in developer tools such as Gitlab will be an added advantage.
• Knowledge of configuration management tools such as Chef, Puppet, and Ansible will be an added benefit.
• Ability to work under time and resource pressure 
• An ability and desire to collaborate and communicate with a broad set of stakeholders.  
• A customer-focused, responsive, and transparent attitude
• We make an impact by offering:
• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 27 October 2025. 

go to method of application »

Role Purpose/Business Unit:

• In this key role, you will be responsible for monitoring, maintaining and optimising events from Core Data Network elements that support Mobile and Enterprise services..
• The ideal candidate is a proactive professional with in-depth knowledge of Core Data Network with a strong background in real-time network operations, fault management, and incident resolution..
• Drive visibility on Core network elements and continuously evaluate incident handling process for improvement and optimisation.

Your responsibilities will include:

• Ensure high network availability, performance, and quality of service (QoS) through proactive monitoring and optimization.
• Perform real-time fault detection, troubleshooting and analysis for high priority Core network incidents during War rooms.
• Analyze KPI’s, alarms, and performance trends to ensure network stability and optimal performance.
• Support incident, problem, and change management processes according to ITIL standards.
• Provide technical guidance to NOC engineers and ensure proper documentation of all activities.
• Contribute to continuous improvement initiatives and automation of NOC monitoring tools.
• Analyse events using diversified tools to ensure proper process flow into fault management platform

The ideal candidate for this role will have:

• Degree /3 Year National Diploma in Elec Eng /IT  /Software Eng or related field. Essential
• Networking Certifications CCNP / CCNA/JNIP /ITIL. Advantageous
• Nokia /Ericsson/Huawei Core Certifications. Advantageous
• 5+ years work experience in Telecommunications or IT. Essential
• 3+ years work experience in Core Data Network /IP MPLS Network Elements. Essential
• Strong understanding of LTE / 5G architecture, signalling protocols and IP networking. Advantageous
• Experience in vendor-specific configurations and multi-vendor environments. Advantageous
• Knowledge of virtualization (NFV, VMware, OpenStack) and containerized core solutions (CNFs).Advantageous
• Strong understanding of network monitoring systems (e.g., NetAct,  ENM, Zabbix, Nagios, SolarWinds, Syslog, Kafka etc.).Highly Advantageous
• Familiarity with incident management tools (e.g., ServiceNow, Remedy).Advantageous

Core Competence:

• Critical Thinking and problem solving
• Analysing and decision making
• Communication and collaboration
• Innovation and creativity
• Leading supervising
• Customer centric

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 28 October 2025. 

go to method of application »

Role Purpose/Business Unit:

The core purpose of the Head of Billing Service Delivery Division role is:

• To provide strategic and tactical leadership in the billing capability space as well as operational oversight and leadership of all billing-related functions, including subscriber and enterprise billing, wholesale, revenue assurance activities, and ERP systems and customer and business partner service delivery.  
• This role is pivotal in ensuring accurate revenue reporting and safeguarding customer billing integrity across ERP, CRM and billing systems as well as being responsible for the critical billing presentment capability,  which shapes the Customer Experience.  
• ERP capability is key to managing the health and integrity of business partner relationships which form an important part of our sales and service capability
• To lead and shape Vodacom South Africa’s billing capability  in delivering accurate, efficient, and customer-centric billing operations across all consumer, enterprise, and wholesale segments.
• This role is key  in driving digital billing transformation, ensuring regulatory compliance (ICASA, POPIA), and safeguarding revenue through robust billing governance and system integrity.
• To maintain a close working relationship with Finance, IT, Engineering, Enterprise and Consumer Businiess Units, Customer Operations and Product teams to execute on its mandate to deliver billing, assurance, revenue reporting, and investigation services and solutions. revenue protection, mitigation of revenue leakage and improvement of customer experience are core outcomes from the activities of the Division.

Your responsibilities will include:

Strategic Leadership

• Lead and shape Vodacom’s billing strategy in alignment with the Group’s digital and financial transformation goals.
• Lead and shape the evolution of billing platforms to support Vodacom strategic intent - converged services, 5G, IoT, and digital products.
• Champion automation, self-service billing, and real-time charging capabilities.
• Innovation & Transformation: Drive adoption of digital tools, AI use cases, and simplification of billing architectures and processes.

Stakeholder Management 

• Establish and maintain trusted relationships with internal business units, external vendors, and regulatory stakeholders to align Billing and ERP initiatives with enterprise objectives.
• Build and shape close working relationships  across IT, Finance, Commercial, and Operations to ensure integrated delivery of billing and ERP services.
• Represent the function in executive forums and governance structures, ensuring transparent communication of priorities, risks, and performance metrics.
• Actively solicit and incorporate stakeholder feedback to refine service delivery and enhance customer satisfaction.
• Drive stakeholder alignment and adoption during system upgrades, process changes, and transformation initiatives.

Billing Development and Operations Management

• Oversee end-to-end billing processes and applicable governance processes for postpaid, prepaid, hybrid, fibre, enterprise, and wholesale services.
• Ensure billing accuracy, completeness, integrity and timeliness across all product and business lines in lines with CAVOT principles
• Manage the billing calendar, invoice generation, adjustments, and dispute resolution according to Service Management Principles.
• Ensure high availability, performance, and compliance of ERP services through structured incident, change, and capacity management practices. Drive continuous improvement and automation across ERP-supported processes

Billing  Assurance & Compliance

• Collaborate with Assurance teams  to proactively identify, create visibility of and mitigate revenue affecting Billing and ERP related  discrepancies
• Ensure compliance with ICASA regulations, POPIA, and internal audit requirements.
• Maintain audit trails and controls for billing integrity and transparency.
• To manage Billing and ERP  issues and challenges that impact on Customer and Business Partner Experience and to conduct root cause analysis and design future proof people, process and technology solutions to resolve the issues and challenges.
• To provide and manage governance solutions across Billing Service Delivery ensuring compliance with all control and regulatory requirements. 
• Provide proactive and engaged query support to commercial teams, primarily Finance / EBU / CBU, stakeholders and BI teams to established service levels and Customer Experience ambitions – Only Ask Once

Customer Experience & Digital Enablement

• Drive improvements in bill clarity, digital bill delivery, and customer self-service tools (e.g., MyVodacom App, USSD).
• Reduce billing-related complaints and improve NPS through proactive issue resolution.

Billing and ERP Operations Management

• Oversee end-to-end billing and ERP processes for postpaid, prepaid, hybrid, fibre, enterprise, and wholesale services -  ensuring stability, availability, and performance across finance, supply chain, and billing processes.
• Ensure billing accuracy, completeness, and timeliness across all product lines.
• Manage the billing calendar, invoice generation, adjustments, and dispute resolution.
• Manage Billing activities  through monitoring, investigations and correction actions across the value chains.
• Shape , assess and provide direction on billing solutions for new products, transformational solutions and system change implications across the architectures.
• Provide escalation desk services for billing experience, resolving incidents and restituting customer 
• Manage incident resolution, change control, and system enhancements in collaboration with IT and business stakeholders.
• Drive continuous improvement and automation of billing processes and  ERP-supported workflows to enhance operational efficiency and compliance.

People and Vendor Leadership

• Lead a multidisciplinary team of billing managers, analysts, and system architects.
• Manage relationships with commercial stakeholders, operational stakeholders, key vendors and system integrators to ensure SLA adherence and innovation delivery.
• Foster a high-performance culture focused on agility, accountability, and continuous improvement.
• Manage vendor relationships and contracts to ensure service quality, cost-effectiveness, and compliance with organizational standards.
• Lead, motivate and develop Billing Service Delivery  teams, ensuring that they have clarity of direction and support in prioritising demands.
• Ensure sufficient subject matter expert capacity is generated and retained within the Division to provide continuity of service excellence 
• Coach, develop and performance manage people and identify key talent to sustain service excellence.
• Embody and embed the Vodacom Spirit within the Division, creating and  maintaining high levels of engagement.
• Manage budgets and also ‘managed services’ delivered by non permanent staff. 
• Work across the Vodafone Group to deliver best practice locally.
• Create a positive environment of change readiness and a culture of ‘leaning in to challenges’.
• Build a culture of excellence where the team takes pride in and engenders a reputation for being a ‘go to’ Division.  

The ideal candidate for this role will have:

• A 3-year IT Degree or  equivalent qualification is essential
• Post-Graduate Qualification  such as an MBA qualification would be advantageous 
• Minimum of 8 -10 years’ experience working in Billing, Telecommunications and IT.
• Minimum 5 years management/ leadership experience.   Specific experience in an end-to-end billing delivery or billing  value chain function is essential.  

Core competencies, knowledge and experience

• Excellent understanding of Billing Capability, Billing and Rating Services, Billing Operations,  telecommunications, IT and the Telecommunications market. 
• Expert knowledge of end-to-end Business Processes – Order to Cash , 
• Expert knowledge of Systems impacting Billing and 
• Experience of and understanding of various  regulatory and compliance frameworks  that shape the telecommunications industry  - including those frameworks supporting VAT, billing, credit,  SOX,  POPIA and electronic communications
• Expert knowledge on the impact of products, systems and billing implications  on billing, rating and business partner billing or commissions
• Distinct analytical and systematic thinking and the ability to execute with appropriate urgency and precision. 
• Ability to communicate complex technical dependencies comprehensively at an executive level.
• Ability to engage with management and technical experts to address complex problems and to implement complex end-to-end process and systems solutions.
• Proven success in leading of teams that span both the technology and business core deliverables.

Closing date for Applications: 24 October 2025. 

go to method of application »

Role Purpose/Business Unit:

• The incumbent of this role will have a responsibility of managing and owning key products end-to-end including but not limited to Product enhancements, insights driven commercial deal structuring & pricing activities and overall accountability for driving and meeting the Product P&L ambition including Revenue, costs, loan performance etc. The role encompasses frequent engagement with teams across the consumer unit.

Your responsibilities will include:

• Formulate and own the Device Financing Product & Commercial Strategy for VSA . This is not limited to the current EasytoOwn portfolio but will extend to various future product verticals.
• Drive the performance of the product through differentiated segment-specific proposition design and tweak/enhance the product to meet customer needs ensuring smooth customer journeys – and continuously evolve the product to be efficient and relevant.
• The incumbent is responsible for working with the various channel owners to develop opportunities to drive Sales through various channels (branded & unbranded).
• Facilitate and initiate tactical programmes within the various sales channels. These programmes will include working with channel owners to co-create sales strategies supported by appropriate incentive models and supported by advanced data analytics capabilities. 
• Working with the pricing and governance team to ensure customer pricing is competitive / accurate, and risk is within acceptable levels.
• Stakeholder management – coordination with external partners (platform providers, OEM’s, channel partners) to deliver value for Vodacom, customers and partners
• Manage reporting and monitor & track critical KPI’s (like device locking/unlocking flows, Non-Performing Loans (NPL), Bad Debt) against the set targets and proactively manage through initiatives. 
• Work with the CVM and segment marketing teams to design and optimize customer lifecycle journeys to capture opportunities across customer retention of cross sell.
• Ensure compliance with regulatory and risk frameworks including credit vetting and fraud controls.

The ideal candidate for this role will have:

• Matric / Grade 12 or SAQA accredited Equivalent - essential
• Completed a relevant technical or business 3 year Degree/Diploma or SAQA accredited Equivalent* - essential
• Minimum 3 years Commercial Management experience; inclusive of management in the ICT or Financial Services Industry
• 2 year Leadership/Management/Supervisory experience (optional)
• MS Office (Microsoft Outlook, MS Word, Excel, Power Point, Excel)
• Experience in telecoms or fintech product development.
• Familiarity with enterprise analytics tools (e.g., Qliksense, Callidus).
• Strong understanding of customer segmentation and behavioural analytics.
• Understand of Product Lifecycle & Commercial Management
• Understanding of and Pricing Methodologies
• Good business/commercial acumen
• Accurate data analysis with attention to detail (essential)
• Be able to communicate across all levels within the organisations.
• Good influencing, persuasion and negotiation skills
• Well-developed Oral, written and presentation skills
• Be well organised, structured and be able to drive and oversee multi-discipline projects/products across the organisations.
• Have good experience in commercial matters, budgeting and managing against budgets.
• Understanding of billing and on the appropriate systems (iCAP, Siebel, etc)
• Able to work and reprioritise within a changing environment and cope with ambiguity. 
• Good leadership skills

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 28 October 2025.

go to method of application »

Role Purpose/Business Unit:

• To deliver on all monthly technology governance reporting requirements for the Vodacom Group Technology Strategy and Governance department in alignment with Technology Strategy Governance Reporting processes, quality standards and the annual Technology Governance planning calendar.
• To effectively and efficiently monitor, report and highlight deviations in the execution of the Technology Strategy across the Vodacom Sub-Sahara Africa region through continuous engagement with local markets and key Vodacom Group Technology stakeholders (Group Networks, Group IT and Group Cyber Security).
• To provide Technology Strategy and Governance Reporting related support towards Vodafone, Vodacom Group CTO, Vodacom Senior Technology Leadership team and the Business as a whole, including Vodacom Group Strategy.

Your responsibilities will include:

• Execute and deliver on the Technology Strategy and Governance Reporting processes with extremely high-quality and to drive effective monitoring of the execution of the Technology Strategy across the seven local markets in Sub-Saharan Africa region.
• Obtaining accurate information e.g. statistics, from authenticated sources within Vodacom Group Technology (Group Networks, Group IT, Group Cyber Security and Group Shared Technology) as well as the local markets within the Sub-Saharan Africa region. 
• Consolidate the information into standardised reporting frameworks / templates such as the monthly Vodacom Group Exco Report and monthly TLT Dashboard which is used to monitor the execution of the Technology Strategy (includes alignment to Tech2025) across the Sub-Saharan Africa region)
• Responsible to effectively and efficiently monitor, report and highlight deviations in the execution of the Technology Strategy across the Vodacom Sub-Sahara Africa region through continuous engagement with local markets and key Vodacom Group Technology stakeholders (Group Networks, Group IT and Group Cyber Security).
• Responsible for the monthly TLT dashboard which shows progress of key initiatives (aligned to the Technology Guidance and Group Technology initiatives) with metrics / targets for each local market in the Sub-Saharan Africa region.
• Maintain the reporting governance processes and reporting calendar for the Technology Strategy and Governance team.
• Ensure timely review, approval and submission of all reporting according reporting governance processes and calendars. 
• Provide Vodacom Group CTO support with presentations, reporting, and communications (internal and external stakeholders) as required from time to time by the Group CTO. Audience includes stakeholders such as Vodafone and Vodacom Exco / Boards, investors, business partners and the media.
• To communicate effectively and maintain sound relationships at the relevant levels within the Company and all other Commercial teams within Vodacom in accordance with agreed strategies with Line Management.
• To communicate at all levels within the organization through documented outputs tailored to the specific project/initiative, engagement, audience and desired outcome. This could include written documents, presentations, memos, reports etc.

The ideal candidate for this role will have:

• Minimum of B.Sc Electrical/Electronic Engineering degree/diploma or similar
• >5 years of experience with technical depth across both Network and IT 
• >2 years report writing for senior management and CxO level
• Research and analytical capabilities, attention to detail and commercial savvy. 
• Strategic thinking and knowledge of emerging technologies.
• Strong communication and presentation skills
• High proficiency and use of the English language.

Core competencies, knowledge and experience:

• Broad knowledge/experience of the Telecommunication Industry in the following domains: 
• Mobile Telecommunications technologies, including Access, Transmission and Core Network knowledge, both Circuit and Packet switched
• Fixed Telecommunications technologies, including Access, Transmission and Core Network knowledge, both Circuit and Packet switched
• Enterprise technologies, including, SDN, Unified Communications, Internet of Things, Private Networks etc.
• Mobile bearer technologies as defined by 3GPP/IETF/GSMA
• Telecommunications BSS knowledge including (but not limited to) CRM Systems, Charging and Billing Systems, BI Technologies and Integration Technologies. 
• Digital Evolution technologies including 5G, Big Data and Analytics, Cloud, Platforms, Micro-services, Disruptive Technologies, Artificial Intelligence, Robotic Process
• Automation, Internet of Things and so forth.
• General knowledge of key technology concepts that impact Telecommunications and the broader ICT industry in order to provide thought leadership
• General knowledge of the Telecommunications industry environment / landscape  (e.g. Regulatory, Government etc.) in order to provide thought leadership on strategic topics
• Communications skills including interpersonal skills, able to produce high-quality presentations, presentation skills, report and technical writing, negotiation skills, relationship building ability, management reporting.
• Excellent use of English language for professional technical writing to produce monthly and annual reports, presentations and documents that are of global industry standard

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 28 October 2025.