Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
It began with a flash of inspiration. It was 1825 in the Somerset village of Street and James Clark was busy working at the tannery owned by his brother, Cyrus. Among the sheepskin rugs, the off-cuts and cast-offs were piling up when James had a brainwave: “Slippers!”. And the rest, as they say, is history. A few stitches and a few years later, t...
It’s not just our iconic styles that keep customers coming back to our store – it’s also the unique customer experience we offer. Our stores are a great place to shop and a place people want to come to. Where they feel at ease, well attended to, and confident that they’ve come to the right place. When all those things line up, that’s when people become returning customers. As Sales and Service Manager, you’ll make sure they do.
How do you do that? It’s in the way you merchandise our products. The way you make running the shop floor look like second nature. The way you delight our customers with customer experience always top priority and at the heart of everything we do. And, most importantly, it’s the way you manage your team, keeping them up-to-date with product information and always looking to give constructive feedback, guidance where needed and praise for a job well done – as you pass on new skills. You’re an indispensable asset to your team - able to support each and every member whilst about driving a high performing team to deliver results. Whether that’s with a difficult service issue or deputising in the absence of the Store Manager, you’ll take it all in your stride.
A Bit About You
You know a good manager when you see one. That’s because you’ve been there – you’ve done it. And now you’re ready to take the next step up with Clarks. Why? Because you understand that good management is all about maintaining a good working relationship with your team.
You’re someone who knows how to inspire peak performance in your colleagues. With your natural charm, sure, but also because you can back up your coaching with knowhow born of real experience. Whatever comes your way – retail IT issues, merchandising queries, customer service issues – you’ve got it covered. Your team notice that. That’s why you are able to communicate so effectively with them. They listen to you. You make sales targets something really worth hitting – and you’ll do just that, time and again.
About Clarks
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking; a combination of invention and craftsmanship that’s remained at the heart of what the brand does now.
In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950 to the iconic Wallabee, each design has an instantly recognisable signature - a unique combination of craftsmanship and innovation that make it unmistakably Clarks.
In many ways, you’ll be the face of Clarks, welcoming people into your store. You’ll build a rapport with the customer by asking questions about what they want. Then you’ll give great advice to give reassurance and close the sale – maybe suggesting accessories when appropriate. In short, you’ll play an active role in every stage of the end-to-end selling process. With our first-class training, including coaching, observations and product knowledge, you’ll have what it takes to meet targets and performance standards and be the very best you can be. You will also find yourself playing an active role in keeping the store neat and tidy as well as lending a hand in the stockroom.
About You
Good with people and great in a team, you love dealing with customers. You’re never happier than when you’re on the shop floor, getting hands-on with sales. Your natural instinct for people means you know the right moment to make suggestions – and when to let customers make their decision.
An interest in fashion and footwear goes without saying. But it’s also important that you can promote Clarks. A brand ambassador, you champion our products and take pride in being part of a respected global name. Experience in a similar role would help, as would a flexible approach to hours.
About Clarks
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking; a combination of invention and craftsmanship that’s remained at the heart of what the brand does now.
In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950 to the iconic Wallabee, each design has an instantly recognisable signature - a unique combination of craftsmanship and innovation that make it unmistakably Clarks.
Build your CV for free. Download in different templates.
Join our happy subscribers
Gmail
Yahoomail