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We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature controlled network in Southern Africa. But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our services your solutions. Vector's vehicle fleet includes a food industry first in 'multi-temperature'? vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.
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Job Purpose
- To perform skilled maintenance, installation, repair and inspection work on complex refrigeration equipment, inspection and maintenance of fire defense systems, inspection and general facility maintenance, racking systems, standby power generators and electrical switch gear.
Key Responsibilities
- Installation, Maintenance and Repair
- Install refrigeration equipment and systems.
- Inspect systems and their components to ensure safety and identify necessary repairs and to provide an ongoing program of preventive maintenance.
- Diagnose problems and/or failures in refrigeration systems to identify equipment and/or systems repair and replacement needs.
- Perform routine and preventive maintenance as needed and/or assigned to ensure the ongoing functioning of refrigeration systems.
- Test components using electrical, mechanical test equipment.
- Charge and leak test the refrigerant charged systems.
- Perform pre-start up checks on equipment and adjust as necessary.
- Lay-out and install reference points for determining equipment location.
- Prepare documentation (e.g. records of refrigerants, paperwork, logs, time and materials, specifications, etc.) for the purpose of providing written support in compliance with regulations and/or conveying information.
- Repair various items, systems and/or components to ensure that equipment are available and in safe working condition.
- Facility maintenance of the warehouse and administration buildings
- Inspection and repairs of fire defence systems
- Coordinate with Operations management, administration and other members of the maintenance team to complete projects/work orders efficiently.
- Inform the Regional Engineer regarding procedures and/or status of work orders for the purpose of providing information for making decisions, taking appropriate action and/or complying with health and safety regulations.
- Assist other maintenance personnel as may be required for the purpose of supporting them in the completion of their work activities.
- Maintain tools and/or equipment to ensure the availability of equipment in safe operating condition.
- Respond to emergency situations during or after hours to resolve immediate safety concerns.
- Transport various items (e.g. tools, equipment, supplies, etc.) to ensure the availability of materials required at job site.
- Dismantle malfunctioning systems, analyse and test components, using electrical, mechanical, and pneumatic testing equipment
- Implementation of Safety Health Environment, Risk and Quality (SHEQ) Implement and comply with health and safety procedures.
- Ensure that documentation required within the Total Integrated Management System (TIMS), is applied consistently within scope of function.
Stock Control
- Complete a spares requisition once spares have been drawn from stores in order to have the buyer procure and replenish stock.
Assistant Guidance
- Guide, train and coordinate the functions of the technical assistant and handyman.
Effective Teamwork and Self-Management
- Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and selfdevelopment.
- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
- Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
- Manage colleagues and employees’ expectations and communicate appropriately.
- Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
KPI’s
- Effective execution of maintenance to achieve the required reliability (Maintenance Execution)
- Chamber temperature compliance
- Project management
- De-risk organization by driving facilities compliance
- Correctness of the system installation
- Accuracy and timeliness of problem identification and resolution
- Compliance with health and safety requirements
- Cost effectiveness of repairs
- Critical spare stock replenishment
- Assistant training coverage
Key Relationships
Internal
External
Qualifications, Skills and Experience Required for the Job
Qualifications and Experience
- Valid Code EB drivers’ license
- Matric supplemented by an approved apprenticeship program in industrial refrigeration
- Authorized refrigeration practitioner Cat B8: Ammonia
- 3 years’ experience in the repair and maintenance of industrial/truck refrigeration equipment
Skills and Competencies
Behavior Standards
- Be brilliant at the basics
- Face the brutal facts
- Smash the silos
- Lead with integrity, respect and energy
- Be curious and challenge change
- Take accountability for results and people
Knowledge
- Industrial refrigeration maintenance and fault finding
- Machines and tools, including their design, uses and repair
- Standards for design and construction
- Refrigeration regulations
- Hazard identification and safety precautions
Skills
- Problem solving
- Equipment maintenance
- Manual dexterity
Attributes
- Able to work under pressure and prioritize
- Proactive
- Attention to detail
- Deadline driven
- Accuracy
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Job Purpose
- Vector Logistics, a leading name in the logistics industry, is seeking a Networking and Endpoint Security Lead to join our team. The Networking and Endpoint Security Lead plays a pivotal role in ensuring the stability, integrity, and security of the organization’s network infrastructure and endpoint devices. This leadership role encompasses both day-to-day network operations and long-term strategic IT initiatives, including digital transformation and secure IT growth. Reporting to the Service Delivery Manager, the Lead will guide the design, review, and approval of network architecture, manage advanced firewall technologies, and serve as the primary point of contact with key service providers.
Key Responsibilities
- Network Operations:
- Manage the day-to-day operations of the network infrastructure, ensuring high availability, reliability, and performance.
- Monitor network performance and troubleshoot issues related to WAN, LAN, VPNs, access points, and firewalls.
- Oversee IP address management, DNS configurations, and the implementation of network standards, policies and procedures.
- Ensure the timely and accurate execution of routine network maintenance, including backups, patch management, and firmware updates for networking equipment.
- Collaborate with the IT support team to resolve network-related issues and provide guidance on network-related queries and incidents.
- Maintain all User Requirements Specification, As is and To Be Design specifications, Work Instructions, Processes, Policies, Technical Standards and As Built documentations for network infrastructure services.
- Maintain consistent network infrastructure configuration in relation to agreed standards and policy guidelines.
- Develop and regularly test the disaster recovery plans for all network infrastructure services based on an agreed yearly schedule.
- Firewall Management and Security Technologies:
- Lead the management and configuration of firewalls, including Next-Generation Firewalls (NGFWs), to protect the organization’s network perimeter.
- Develop, implement, and maintain firewall rules, ensuring that access controls are aligned with security policies and business needs.
- Oversee the deployment and management of Intrusion Prevention Systems (IPS) and Intrusion Detection Systems (IDS), ensuring they are effectively identifying and mitigating threats.
- Ensure the proper integration of firewall management with other security tools and platforms, including endpoint security and network monitoring solutions.
- Strategic Network Security Management:
- Lead the design, implementation, and management of secure network infrastructure, focusing on critical areas such as firewalls, VPNs, DNS, IP address management, and VOIP systems.
- Develop and maintain a comprehensive network security strategy that aligns with business objectives and supports digital transformation initiatives.
- Oversee the hardening of perimeter security, ensuring robust protection against external threats.
Cloud Networking and Security:
- Lead the design, configuration, and management of cloud networking solutions, including Virtual Private Clouds (VPCs), cloud-based firewalls, and associated security controls.
- Ensure that security by design principles are integrated into all cloud solutions, aligning with the organization's hybrid cloud strategy and regulatory requirements.
Endpoint Security Management:
- Develop and enforce endpoint security policies to protect organizational devices, ensuring that all endpoints are monitored and secure.
- Oversee the deployment, configuration, and management of endpoint security solutions, ensuring proactive detection and mitigation of threats.
Security Architecture and Design:
- Fulfill a senior role in designing, reviewing, and approving network architecture, ensuring alignment with security by design principles.
- Provide strategic input and leadership in the implementation of new IT systems and services, ensuring that security considerations are fully integrated.
Incident Response and Management:
- Lead the incident response process for network and endpoint security incidents, ensuring swift and effective resolution.
- Conduct root cause analysis of security incidents and implement corrective measures to prevent future occurrences.
- Manage Root Cause Analysis for Priority 1 and/or Priority 2 reoccurring incidents that may result in a Problem.
- Compliance and Risk Management:
- Ensure that all network, cloud, and endpoint security practices comply with relevant regulations and frameworks, such as GDPR, POPIA, and SOX.
- Conduct security risk assessments, developing and implementing mitigation strategies to address identified risks.
- Infrastructure Management and Patching:
- Oversee the proactive patching and updating of all networking equipment, including firewalls, routers, and switches, to ensure they are up-to-date and secure.
- Manage DNS and IP address configurations, ensuring they meet security standards and best practices.
- Vendor Management and Collaboration:
- Act as the single point of contact with key service providers, ensuring effective communication and alignment with the organization’s security and operational standards.
- Collaborate with vendors to ensure that all network and security services meet the required service levels and support the organization's objectives.
- Continuous Improvement and Strategic Contribution:
- Lead initiatives aimed at continuously improving security processes, tools, and methodologies, ensuring the organization remains at the forefront of security best practices.
- Contribute to the organization’s strategic IT goals, particularly in areas of digital transformation and innovation, by providing expert guidance and leadership.
- Team Leadership and Development:
- Mentor and support junior IT staff, facilitating cross-training and knowledge sharing to build internal capabilities and resilience within the team.
- Work closely with other IT teams, ensuring that security considerations are fully integrated into all IT operations.
Qualifications, Skills and Experience Required for the Job
Qualifications and Experience
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is preferred.
- Certifications: Relevant certifications such as CISSP, CISM, CEH, CCNP Security, CompTIA Security+, or similar.
Experience:
- 7+ years of experience in network security and endpoint security.
- Extensive experience with firewall management, including configuration and rule management for Next-Generation Firewalls (NGFWs).
- Proven experience with Intrusion Prevention Systems (IPS) and Intrusion Detection Systems (IDS), including their deployment and management.
- Strong hands-on experience with network management and monitoring tools, including SolarWinds.
- Proficiency with Cisco Meraki, SD-WAN, WAN, MPLS, VRF, BGP, and VOIP systems.
- Experience with cloud networking, including VPCs, cloud firewalls, and Firewall Access Control Lists (ACLs).
- Experience in integrating security by design principles into network and cloud architecture.
- Strong knowledge of DNS and IP address management, network protocols, routing, and switching.
Skills and Competencies
- Technical Proficiency: Deep understanding of networking and security technologies, with a focus on both on-premises and cloud environments.
- Firewall Management Expertise: Extensive experience managing Next-Generation Firewalls (NGFWs), including rule creation and maintenance.
- Experience with IPS/IDS: Expertise in deploying, configuring, and managing Intrusion Prevention and Detection Systems to protect the network.
- Proactive Monitoring and Management: Strong experience in proactive monitoring and management of WAN, LAN, and access points.
- Vendor Management: Demonstrated ability to manage relationships with key service providers, ensuring alignment with organizational goals and security standards.
- Problem-Solving: Ability to quickly identify, analyze, and resolve security issues, maintaining a proactive approach to risk management.
- Strategic Communication: Strong verbal and written communication skills, capable of articulating complex security concepts to both technical and non-technical stakeholders.
- Continuous Improvement: Commitment to staying current with emerging security trends and continuously improving the organization’s security posture.
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JOB PURPOSE
- The purpose of this role is to assist the customer in identifying cost saving opportunities and improvement of supply chain efficiencies for the dedicated region. To engage with the regional and national teams on a regular basis to identify, drive and measure key initiatives in the dedicated region. To ensure that all aspects of daily Customer admin and service queries are addressed. To act as the front-line administrative information conduit for customers and into other Vector departments by providing support to the Account Manager in the smooth running of a customer account. To build a deep understanding of Customer operations and ensure efficient and accurate data capture of workflow data updates and changes
KEY RESPONSIBILITIES
- Procurement:
- Continued review of spend / categories / suppliers - identify opportunities (savings / quality / consolidation etc).
- Take ownership of regional office spend (governance & good practice).
- Liaise closely with Regional Finance to verify & seek opportunities - impact bottom line.
- Maintain an active action & benefits plan - status & reporting on weekly basis.
- Consider Regional vs national supply.
- Identify relevant items that can be channelled through Vector (control & revenue).
- Supplier Relationship Management (service levels / quality etc).
Logistics:
- AM and GM engagements in order to collect, report and resolve regional Logistics queries.
- AM and GM support when running trials and NPD product launch – product availability and allocations.
- Time studies conducted in regional casas to identify time saving opportunities within the logistics sphere.
- Support regional project implementations like “Fresh strips”, “dual temp deliveries”, “EPOD”.
Reporting:
- Maintain an active action & benefits plan.
- Provide weekly status & reporting.
- Monthly stakeholder meetings.
- Compile review packs (standard and non-standard).
Relationship Management:
- Answer daily general enquiries – represent the first point of reference including basic investigation and follow – up.
- Escalate to Account Manager if required.
Account Administration:
- Implement administration on updated service level agreements.
Project administration:
- Update project plans for new take on projects.
- Setup and attend project meetings.
- Ensure relevant communication flow with regards to individual projects.
Key Account Management:
- Conduct store visits (if required and as agreed per Customer need).
- Participate in weekly operations planning meetings with internal supply planning and logistics.
- Ensure administration and communication internally and externally around changes occurs according to agreed parameters.
- Provide weekly and monthly reports on service levels, activity level reports and monthly DSC’s for customers and the Account Managers.
- Provide support on competitive market research activities.
Communication:
- Handle communication in relation to stock and associated issues; engaging with various business functions on a daily basis.
- Communicate requests from the Customer to relevant Vector stakeholders and provide feedback to the Customer.
QUALIFICATIONS, SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE
Qualifications and Experience
- Matric with a tertiary qualification in Industrial Engineering/Procurement/Supply Chain or Logistics or a similar related field.
- Valid Code EB drivers' license.
- 3 years account or general administration experience preferably in a FMCG sales environment.
- Customer relations experience.
- Supply chain and various roles within the FMCG realm.
- Sales and logistics execution processes with emphasis on 3PL concepts.
- Matric with a tertiary qualification in Industrial Engineering/Procurement/Supply Chain or Logistics.
- Valid Code EB drivers' license.
- Vector business partners, processes, and people.
- An understanding of multiple key performance indicators, inter-relationship and bottom-line sensitivity.
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Job Purpose
- To ensure all necessary inbound stock management checks are conducted within the warehouse in accordance with Company policy and procedures. Accurately check all picked and palletized stock across the warehouse prior to dispatch and loading.
- There are 3x vacancies for this position. All PSD based.
Key Responsibilities
- GRV Administration
- Ensure compliance with established procedures and Company standards to maintain effective control over administrative processes.
- Implement required documentation and categorization per Group standards.
- Receive and match GRV's accurately and timeously.
- Match GRV quantity and value to delivery note and ensure timely input to SAP and accurate transaction records.
- Process and capture required transactions in SAP.
- Manage and address customer queries.
- Match creditor’s invoices, delivery notes and GRV's received daily as required.
- Process short-supplied and over-supplied stock.
- Ensure that all goods entering the Company, and services performed for the Company are GRV’ed.
- Billing Administration
- Ensure that loading documents are captured correctly.
- Systematically pick stock according to FEFO.
- Print picking, checking and loading documents.
- Blind checks to be conducted and balanced back to picking requirement before billing.
- Quantity picked and loaded to balance back to invoiced stock.
- Picked and bulk stock gets weighed and balance back to weigh bridge.
- All trip sheets are printed.
- Check for outstanding shipments and action.
- Record reprinted invoice on the reprint form and file.
- Ensure document control is maintained until handover completed.
- Distribution office must be kept clean at all times.
- Ensure that sufficient invoice paper is available prior to billing.
- Ensure that Invoice printers are kept clean and report faults immediately.
- Housekeeping
- Ensure a high standard of housekeeping is maintained inside the cold room.
- Maintain cleaning equipment and ensure correct storage.
- Ensure that stacking is neat, square and secure.
- Ensure the work area is neat and tidy at all times.
- Ensure waste on floors is cleaned before the end of the day and walkways are neat and tidy.
- Ensure pallet boards and pallets are removed timeously from pick levels and cold room.
- Cold Chain / Temperature Checking
- Take daily temperatures.
- Maintain records of all temperatures.
- Report any problems to the Shift Warehouse Controller.
- Cold Chain to be maintained at all times.
- Minimize standing time outside the cold room.
- Ensure that frozen products are handled according to SOP.
- Stock Control
- Ensure products get stacked correctly and securely, i.e. light on heavy.
- Ensure no products get manhandled - thrown or dropped.
- Ensure no product is left outside the cold room.
- Conduct spot checks on dispatching (loading).
- Ensure the correct handling, storing, stacking and rotation of stock.
- Minimize damage of products on receiving, in cold room and whilst loading.
- Monitor stock movement at all times – i.e. receiving to cold room; cold room to loading.
- Prevents overloads, short loads, and wrong loads.
- Conduct Stock Count Preparations
- Assists to prepare the warehouse for the stock count.
- Ensure all damaged stock has been isolated and notes have been placed.
- Ensure easy access to product for counting purposes.
- Conduct daily stock counting as requested by the Warehouse Shift Controller.
- Report all problem stocks to the Shift Warehouse Controller.
- Loading Rate Maintenance and Monitoring
- Maintain and monitor the loading rate (speed and accuracy).
- Complete performance sheets and record time lost or any other problems.
- Timekeeping
- Clock in and out at correct times.
- Keep overtime at a minimum.
- Report late coming to the Shift Warehouse Controller.
- Occupational Health and Safety Compliance
- Observe compliance with the health and safety regulations / ISO requirements.
- Ensure a high level of housekeeping, fire and accident prevention, safe work practices and proper job instructions.
- Good Handling Practices
- Ensure loading and freezer door are kept closed.
- Ensure a glass free area by covering glass fixtures and not allowing cups and bottles near any product.
- Ensure trucks are pre-cooled.
- Teamwork and Self-Management
- Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritizing, and self- development.
- Gives work instructions to Loaders, Forklift Drivers, Reach Truck Drivers and Pickers in the absence of the Shift Warehouse Controller.
- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
- Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
- Support and drive the business core values.
- Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
KPI’s
- Availability of accurate performance indicators and metrics for warehouse.
- Correctly palletized and loaded stock.
- Internal customer satisfaction.
- General loading accuracy.
- Health and safety compliance and risk elimination.
- Accurate timekeeping.
- Deliver loading and offloading efficiencies.
Key Relationships
Internal
- Site management
- Warehouse and administration teams
- Transport
External
Qualifications, Skills and Experience Required for the Job
Qualifications and Experience
- Matric, basic numeracy will be an added advantage.
- Minimum of 1 years’ warehousing or similar functional experience.
Skills and Competencies
- Computer literacy (MS Office).
- Verbal and written communication.
- Interpersonal.
- Logical thinking.
- Basic Numerical ability / aptitude.
- Behaviour Standards
- Be brilliant at the basics
- Face the brutal facts
- Smash the silos
- Lead with integrity, respect and energy
- Be curious and challenge change
- Take accountability for results and people
Knowledge
- Warehouse-based stock and handling processes
- Warehouse methodologies and principles
- Stock checking principles and practices
- SAP
- Completion of pre-vehicle checklist
go to method of application »
Job Purpose
- To be an effective sales and merchandising agent to retail, franchise and wholesale customers by maintaining regular contact and providing relevant solutions based on a clear understanding of the Customer's business, the macro environment and the Principal's products.
- The vacancy exists at Klerksdorp.
Key Responsibilities
- Customer Engagement
- Where not defined, establish an effective route plan to achieve maximum call rate efficiencies each day for the month.
- Conduct research, preparation and planning to achieve the relevant objectives for both Vector and the customer. This includes:
- Analysis of the customer’s micro (business objectives, operational capacity, storage facilities, wastage etc) and macro environment (trends, competitors, economic climate etc).
- Analysis of Principal products and capabilities so that the right solutions can be matched to the gaps or opportunities found in the customer analysis.
- Execute Principal priorities for the month.
- Ensure successful promotional compliance and implementation.
- Revert on stores that are non-compliant re promotional activities.
- Securing the necessary resources to demonstrate to the customer the relevant solution (e.g. products needed for demonstrations, financial tools, product brochures etc.)
- Based on the above analysis, put together a monthly planner that shows potential revenue and new line listings, by customer, to deliver against set targets. Where relevant use the IT system to assist in monthly planning.
- In call, follow up previous sold solutions and present new opportunities based on real insight from the research and analysis done.
- Take orders of new line listings and other relevant solution products.
- Launch new products into assigned customers.
- Conduct planned promotions with assigned customers.
- Drive volume deals or deals provided by Principal key accounts managers with assigned customers.
Feedback
- Provide quality feedback to the supply chain and other relevant functions when required as well as when there is pertinent information (i.e. competitor activity).
- Customer Relationship Management
- Maintain and expand the customer base by building and maintaining good relationships with key customers and recognising new customer opportunities.
- Understand key customers’ operations and strategies as well as their requirements and trends.
- Gather area market intelligence.
- Ensure the customer service policy is rigidly implemented and maintained.
- Resolve escalated customer queries and issues professionally and in the best interest of all parties.
- Supply Chain and Distribution Management
- Address area stock availability issues with depots.
- Oversee the area order taking and waste management process.
- Achieve New Product Development (NPD) & Depth of Distribution (DOD) target within 8 weeks of launch in line with the project plan and provide feedback on non-compliant stores.
- Ensure that you implement a daily pre-call planning schedule with clear objective that you need to achieve the following day on stores you need to visit. Pre-Call planning document should always be with you and be able to present to your manager or principal on request.
Managing short-dated stock
- Analyse monthly queries and complaints (QNC) report on short-dated stock.
- Provide your regional sales manager with monthly feedback.
- Zero expired stock to be found on shelf.
- Ensure your staff log short-dated stock within the principal requirements.
- Team Coordination and Self-Management
- Champion training and development of self and others through utilising available training opportunities.
- Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
- Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
- Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.
- Manage colleagues and clients’ expectations and communicate appropriately.
- Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
- Support and drive the business core values.
- Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing, and self-development.
- Call on customers as per the defined cluster list and adhere to Service Level Agreement (SLA) of 80% callage.
- Management and control of capital and operating costs and all immoveable and moveable assets within the scope of responsibility
- Utilise Power BI reports to your advantage in terms of stock management, sales targets and returns.
- Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.
Budget Management
- Drive the achievement of the area sales budgets in terms of volume.
District Team Supervision
- Supervise merchandisers in respective stores by checking daily attendance, shelf health adherence and all tasks loaded on Handheld Technology (HHT) is captured as per deadline requirements.
- Effective management of company cell phones and monthly reporting and feedback on any losses.
- Facilitate staff leave requests and general time management issues in line with organisational deliverables and standards.
KPI’s
- Time to answer customers’ requests (response time to request)
- Calls per day SLA 80% callage
- Call focus on strategic customers
- Drive sales volumes and value growth
- Customer contact coverage
- Employee supervision
Key Relationships
Internal
- Customer team
- Operations Team
- Customer Service Centre team
External
- Existing and potential retail, franchise and wholesale customers
Qualifications, Skills and Experience Required for the Job
Qualifications and Experience
- Matric
- Marketing and sales degree or diploma (preferable)
- Valid Code EB drivers’ license
- 1 to 2 years direct selling experience
Skills and Competencies
Skills
- Achieving sales, profitability, and budget goals
- Analytical thinking
- Computer literacy (MS Office and Digital applications)
- Direct selling
- Interpersonal skills to effectively communicate, interact, and work with individuals and groups
- Logical thinking
- Planning and organization
- Problem solving
- Verbal and written communication
- People management
Attributes
- Able to prioritize
- Attention to detail
- Commitment to building strong business relationships with customers
- Deadline driven
- High-energy self-starter as well as collaborative team player
- Initiative and assertive
- Professional
- Tolerant of stress and pressure
go to method of application »
Job Purpose
- To be an effective sales and merchandising agent to retail, franchise and wholesale customers by maintaining regular contact and providing relevant solutions based on a clear understanding of the Customer's business, the macro environment and the Principal's products.
- The vacancy exists at Upington.
Key Responsibilities
- Customer Engagement
- Where not defined, establish an effective route plan to achieve maximum call rate efficiencies each day for the month.
- Conduct research, preparation and planning to achieve the relevant objectives for both Vector and the customer. This includes:
- Analysis of the customer’s micro (business objectives, operational capacity, storage facilities, wastage etc) and macro environment (trends, competitors, economic climate etc).
- Analysis of Principal products and capabilities so that the right solutions can be matched to the gaps or opportunities found in the customer analysis.
- Execute Principal priorities for the month.
- Ensure successful promotional compliance and implementation.
- Revert on stores that are non-compliant re promotional activities.
- Securing the necessary resources to demonstrate to the customer the relevant solution (e.g. products needed for demonstrations, financial tools, product brochures etc.)
- Based on the above analysis, put together a monthly planner that shows potential revenue and new line listings, by customer, to deliver against set targets. Where relevant use the IT system to assist in monthly planning.
- In call, follow up previous sold solutions and present new opportunities based on real insight from the research and analysis done.
- Take orders of new line listings and other relevant solution products.
- Launch new products into assigned customers.
- Conduct planned promotions with assigned customers.
- Drive volume deals or deals provided by Principal key accounts managers with assigned customers.
- Feedback
- Provide quality feedback to the supply chain and other relevant functions when required as well as when there is pertinent information (i.e. competitor activity).
- Customer Relationship Management
- Maintain and expand the customer base by building and maintaining good relationships with key customers and recognising new customer opportunities.
- Understand key customers’ operations and strategies as well as their requirements and trends.
- Gather area market intelligence.
- Ensure the customer service policy is rigidly implemented and maintained.
- Resolve escalated customer queries and issues professionally and in the best interest of all parties.
- Supply Chain and Distribution Management
- Address area stock availability issues with depots.
- Oversee the area order taking and waste management process.
- Achieve New Product Development (NPD) & Depth of Distribution (DOD) target within 8 weeks of launch in line with the project plan and provide feedback on non-compliant stores.
- Ensure that you implement a daily pre-call planning schedule with clear objective that you need to achieve the following day on stores you need to visit. Pre-Call planning document should always be with you and be able to present to your manager or principal on request.
- Managing short-dated stock
- Analyse monthly queries and complaints (QNC) report on short-dated stock.
- Provide your regional sales manager with monthly feedback.
- Zero expired stock to be found on shelf.
- Ensure your staff log short-dated stock within the principal requirements.
- Team Coordination and Self-Management
- Champion training and development of self and others through utilising available training opportunities.
- Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
- Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
- Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.
- Manage colleagues and clients’ expectations and communicate appropriately.
- Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
- Support and drive the business core values.
- Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing, and self-development.
- Call on customers as per the defined cluster list and adhere to Service Level Agreement (SLA) of 80% callage.
- Management and control of capital and operating costs and all immoveable and moveable assets within the scope of responsibility
- Utilise Power BI reports to your advantage in terms of stock management, sales targets and returns.
- Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.
- Budget Management
- Drive the achievement of the area sales budgets in terms of volume.
- District Team Supervision
- Supervise merchandisers in respective stores by checking daily attendance, shelf health adherence and all tasks loaded on Handheld Technology (HHT) is captured as per deadline requirements.
- Effective management of company cell phones and monthly reporting and feedback on any losses.
- Facilitate staff leave requests and general time management issues in line with organisational deliverables and standards.
- KPI’s
- Time to answer customers’ requests (response time to request)
- Calls per day SLA 80% callage
- Call focus on strategic customers
- Drive sales volumes and value growth
- Customer contact coverage
- Employee supervision
Key Relationships
Internal
- Customer team
- Operations Team
- Customer Service Centre team
External
- Existing and potential retail, franchise and wholesale customers
Qualifications, Skills and Experience Required for the Job
Qualifications and Experience
- Matric
- Marketing and sales degree or diploma (preferable)
- Valid Code EB drivers’ license
- 1 to 2 years direct selling experience
- Skills and Competencies
Skills
- Achieving sales, profitability, and budget goals
- Analytical thinking
- Computer literacy (MS Office and Digital applications)
- Direct selling
- Interpersonal skills to effectively communicate, interact, and work with individuals and groups
- Logical thinking
- Planning and organization
- Problem solving
- Verbal and written communication
- People management
Attributes
- Able to prioritize
- Attention to detail
- Commitment to building strong business relationships with customers
- Deadline driven
- High-energy self-starter as well as collaborative team player
- Initiative and assertive
- Professional
- Tolerant of stress and pressure
Method of Application
Use the link(s) below to apply on company website.
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