BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- Install, monitor, test and maintain Linux and Unix operating systems and infrastructure and to provide technical support and guidance through planning, implementation, analysis, diagnosis, and problem solving.
Key Deliverables / Primary Functions
- Carry out assisted analysis and investigation, in collaboration with other employees and clients/users, operational requirements and problems in order to contribute to improvements in applications, data management, processes/procedures and business requirements.
- Plan and monitoring utilisation and capacity for current and proposed infrastructure. Assist in investigating, diagnosing and resolving problems as directed.
- Actively participate in investigations to discover root causes and progress of the implementation of remedial action. Under guidance, support in the analysis of incidents and problems to show trends and potential problem areas.
- Active participation in and compliance to the change management system in accordance with agreed procedures
- Manage changes to the live infrastructure, complying to procedures for the review of changes, analysing change records to determine trends and problems that occur, providing management information and statistics on the progress of changes
- Participate in the execution of small-scale projects through the provision of effective support to the project team, minimising risks and ensuring projects are successfully completed as per budget, timeframes and agreed terms of reference.
- Perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis.
- Fulfil diagnosis and investigations to recover or continue operations. Prioritise resolutions, monitor progress and apply escalation procedures for problems not progressing satisfactorily
Core Functional Skills & Capabilities
- Customer Needs Analysis
- ICT Knowledge
- Problem solving
- Risk Management
Core Behavioural Competencies
- Job Match
- Culture Match
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 3 years’ experience
- OR
- Grade 12 & 5 years’ experience
Certifications
- ITIL 4 Foundation preferred
- SUSE
- AIX
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control : 0
- Level of Engagement : Technical Teams, Management, Internal and External Customers
Special Requirements / Employment Condition
- Ability to cope under pressure
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
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Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
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Core Description
- To provide technical support for incidents arising from the hardware deployed in the stores.
Key Deliverables / Primary Functions
- For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.
- Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
- Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
- Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software.
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.
- Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance
Core Functional Skills & Capabilities
- Customer Focus
- ICT Knowledge
- Problem solving
- Technology Consulting
- Teamwork
Core Behavioural Competencies
- Job Match
- Culture Match
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
Certifications
- CompTIA A+
- A+
- Linux Certification (CompTIA Linux, LPIC)
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of Engagement : Internal and external clients
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
go to method of application »
Core Description
- To provide technical support for incidents arising from the hardware deployed in the stores.
Key Deliverables / Primary Functions
- For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.
- Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
- Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
- Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software.
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.
- Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance
Core Functional Skills & Capabilities
- Customer Focus
- ICT Knowledge
- Problem solving
- Technology Consulting
- Teamwork
Core Behavioural Competencies
- Job Match
- Culture Match
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
Certifications
- CompTIA A+
- A+
- Linux Certification (CompTIA Linux, LPIC)
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of Engagement : Internal and external clients
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
go to method of application »
Core Description
- Responsible for minor maintenance repairs and refurbishment of point of sale and various printer devices.
Key Deliverables / Primary Functions
- Successful completion of hardware repairs, including:
- Stripping down and re-assemble hardware peripherals
- Testing mobile devices,
- Calibrating, and configuring all printers, etc.
- Apply devices to workshop product refurb process and procedures
- Utilising tools and basic instrumentation. Multi-metre ‘s & soldering iron
- Using proper cleaning materials including safety PPE material
- Notify line management of any potentially defective machinery, carrying out basic maintenance / repair work, as and when required.
- Running Quality Assurance (QA) testing by device through all client test jigs in the workshop environment
- Prepare periodic inventory or maintain perpetual inventory of tools and equipment.
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Achieving personal work goals & objectives
- Applying expertise & Technology
- Following instructions & procedures
- Delivering Results & Meeting customer expectations
- Working with people
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in repairing and testing hardware and software applications.
Certifications
- Electronics Certification
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Office Based position.
- Billable
Method of Application
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