Training / Telephone support at ASSA ABLOY Group

Job description

THIS POSITION IS BASED IN DURBAN

Summary

To acquire an in-depth knowledge of company product in order to effectively conduct training at all levels

Training

Responsibilities

• Must be able to conduct Training at all levels, which may involve demonstrating equipment
• Properly prepare for each training session to ensure quality training is offered
• Ensure training material is prepared and available for all training sessions
• Ensure training equipment and computers are set up before all training sessions
• Ensure Training facility Hardware is up- to- date and effective for practical training
• Maintain Training Register and ensure training register is completed with full details of training conducted for issuing of certificates and invoicing
• Support learners during training interventions and invite questions
• All training conducted to be assessed within 10 working days from date of training and be made available to the Training Manager
• Refer product issues/bugs found to the Training Manager
• Understanding of the hardware, software and applications and obtain knowledge of on-going functionality changes to the system
• Will be expected to travel as training is done at remote & international sites for periods of 1 - 2 weeks at a time.
• Must have own car for travel to some remote areas, petrol will be refunded per km travelled for work purposes.
• Must have a valid passport for travel purposes.
• Physical Demands
• Candidate must be able to stand for extended periods of time in front of classes while conducting training

Key Competencies

• Maintain good attitude, relations with customers and colleagues
• Good Communication Skills
• Presentation Skills
• Facilitation Skills
• Team player
• Problem analysis and problem solving
• Punctuality
• Product Learning Duties
• Will be required to attend training, read PSC's and installation manuals, setup systems in order to understand the Impro product range to be fully equipped to train at all levels.
• Keep up to date with technology understanding on which our systems are based.
• Training Material
• Assist when required with updating Training Manuals, Presentations, USB Flash drive and online content for customers when time available and allocated
• Assist when required to compile training material, especially on customised operator training. ( Training material in the form of Manuals, presentations and electronic tutorials)
• Client Services - Consulting
• Assist with consulting on SLA sites, when time available and allocated
• Assist with telephonic user support if requested

Hours:

• Monday - Friday 08:00 to 17:00 and may be required to work late if training delegates still busy with assessments

Duties And Responsibilities

• Include the following, other duties may be assigned:
• Organizing.
• Be a full competent self-starter, able to work effectively and completely without supervision
• Ensure that dealer employees are trained on Impro products.
• Supply Impro product manuals and ensuring that these are updated on a regular basis.
• Maintain records of all contacts and reporting on a daily basis on any interaction with these contacts.
• Maintain fully accurate and dependable CRM/ Salesforce records.
• Administration
• Maintain efficient paperwork.
• Keep and update all records daily.

Qualifications

The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• Bachelor's degree or equivalent education/experience required.
• Thorough understanding of the electronic security and access control industry.
• At least 5 years' experience in a high tech industry, in a senior sales, marketing or technical support role.
• Strong abilities in problem solving, analysis and decision making.
• Exemplary client service skills with the ability to maintain and extend client relationships.
• Must have exceptional English communication skills, both written and oral. Fluency in any of the additional South African languages would be advantageous.
• Well-developed inter-personal skills and experience in interacting with various stakeholders at different levels of an organisation.
• Computer Skills
• Must be proficient in MS Office applications, such as Excel, PowerPoint, Word, Outlook etc.
• Should be familiar with the Microsoft Windows operating system.
• Experience in project management tools, such as MS Project would be advantageous.
• Experience in CRM would be advantageous.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while preforming the essential functions of this job. Reasonable accommodation may be made to enable indivuduals with disabilities to perform the essential functions.

The employee will work in an office environment, within a well ventilated area and is exposed to moderate noise levels.

Work Requirements

Regular travel will be required throughout Africa, South Africa with a small degree of international travel. The employee should have a valid passport and driver's license.