Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
Job Description
Experience, Knowledge and Skills required:
- Bachelors’ Degree or equivalent (Preferable).
- 5 – 8 years’ experience in building market presence or experience in sales enablement, marketing support, sales operations or distribution effectiveness.
Strong project management and cross-functional collaboration skills.
- To lead the design, implementation and continuous improvement of enablement tools, sales support platforms, campaigns and readiness programs to drive Intermediary productivity and support the profitable growth of the OMBS Channel.
- The Channel Enablement Manager partners with product, marketing, underwriting, Data, IT and operations and regional teams to ensure the channel is equipped, informed and supported to deliver against sales, retention and profitability targets. The role also acts as a key bridge between strategic intent and field execution, ensuring that enablement is practical, effective, and aligned to the Intermediary journey.
Lead the implementation and execution of a channel enablement strategy to support advisor productivity, business development, and field readiness, enhancing the organisation’s ability to deliver profitable growth and exceptional client experiences within the general insurance industry
- Design and implement channel enablement strategies that drive field readiness, sales effectiveness and Intermediary support.
- Translate the OMBS distribution strategy into enablement roadmaps, campaigns and support toolkits.
- Ensure enablement initiatives reflect Intermediary needs, regional input and performance gaps.
Tools, Campaigns and Content Development
- Develop and manage sales toolkits, onboarding materials, product cheat sheets, competitive positioning guides, and objection handlers.
- Partner with marketing and product teams to craft field-ready materials and campaigns.
- Maintain and optimize digital and physical platforms used by field teams (e.g., quoting tools, CRM, dashboards).
Sales Training and Readiness
- Collaborate with L&D to ensure timely and relevant sales training for product launches, regulatory changes and sales process optimization.
- Coordinate and deliver Intermediary onboarding and upskilling interventions in partnership with Regional teams.
- Track enablement adoption and field effectiveness, adjusting initiatives as needed.
Insights, Feedback and Performance Support
- Monitor Intermediary performance data and regional trends to identify enablement opportunities.
- Facilitate feedback loops with field leaders to improve tools, messaging and delivery cadence.
- Track campaign and tool usage; recommend enhancements based on usage analytics and Intermediary feedback.
- Prepare regular enablement reports for internal management and distribution leadership, summarising campaign impact, adoption trends and advisor engagement.
- Provide reporting and engagement support to strategic partners where required, ensuring transparency and alignment on enablement delivery and outcomes. and regional trends to identify enablement opportunities.
Stakeholder Alignment and Communication
- Serve as the central link between distribution, product, marketing, operations and Old Mutual segments.
- Ensure clear communication, rollout and engagement for all enablement initiatives.
- Manage expectations, timelines and delivery standards for key support projects.
Continuous improvement to ensure effective service
- Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
- Ensure adherence to organisational policies, practices and procedures.
- Identify solutions to enhance cost control, increase operational efficiency and manage operating budget goals.
Service delivery to ensure customer satisfaction
- Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to enhance service delivery.
Ensure cost efficiency through financial and corporate governance
- Accountable for the development and implementation of fit for purpose budgets.
- Accountable for managing supplier relationships, and budgets associated with projects.
Nurture a culture of high performance
- Align own behaviour with the organisations culture and values.
- Build a culture where unique employee experiences can be created, new work experiences can be designed, deep business "know how" and experiences are openly shared, new ideas are encouraged and implemented without fear of reprisal and where employees feel inspired to enable positive futures through coaching and mentoring.
Skills
Competencies
- Action Oriented
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Instills Trust
- Interpersonal Savvy
Education
Closing Date
Gmail
Yahoomail