Customer Service Officer at Haleon

In this role you will…

• Capture orders onto the Haleon SAP system, using and validating information provided by the customer.
• Execute accurate and timely all order related tasks e.g. obtaining of purchase order numbers, release of credit holds amongst others to ensure the correct allocation of the maximum amount of stock on every order.
• Use various systems and processes to execute various service-related activities.
• Adhere to all relevant legislative and internal controls on the process and the correct retention of documentation related to orders.
• Managing Supply Chain Compliance Requirements, including the performance of any required testing, reporting as required.
• Communicate to relevant parties on order information as required. This may be proactive or reactive in nature, depending on the circumstances.  The fulfillment of all processes, rules and requirements on customer communication as determined by the Supply Chain function.
• Publish various business reports (daily, weekly, or monthly).
• Provide support for other Customer Service Team roles as required

Basic Qualifications/Skills:                 

• Experience in the SAP R/3 in the Order to Cash function. This is a mandatory requirement.
• Matric / Senior Certificate – required.  NQF level 4.
• Excellent communication skills.
• At least 2 years’ experience in Customer Service or relevant Supply Chain role.
• Experience and understanding of Supply Chain operations in an FMCG environment.
• Proactive self-starter who works well in a team environment, with minimal supervision.
• Ability to manage multiple business priorities simultaneously.
• Excellent communication skills.
• Analytical and problem-solving skills. 
• PC Literacy, Microsoft Office Skills, specifically Excel, at an intermediate level at least.

Preferred Qualifications/Skills:  

• Tertiary or Customer Service/Logistics/Supply Chain Qualification (NQF level 6 minimum) would be an advantage.