Job Description
Mission/ Core purpose of the Job
To effectively handle service orders from customers to ensure that the delivery of services is completed on time within SLA and creates a positi
Job Description
The purpose of this position is to provide support to the relationship management function. Candidate will be responsible for delivering quality service to customers, who could b
Job Description
The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
To maximise service sales by using p
Description
We are looking for a skilled contact center Team Leader who can lead our tea to better performance and improve service quality.
You should have exceptional communication, interpers
Job Purpose
To recover damages from the uninsured third parties following losses suffered by the customers and negotiate the reduction of claims costs.
Responsibilities
Governance
Job Purpose
Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose c
Job Description
People Management:
Supervise customer service consultants, data capturing, and distribution functions.
Conduct weekly assessments and coaching sessions.
Identify training
Role Purpose/Business Unit:
The Purpose of the ECLO Consultant is to case mange and ensure expert resolution of escalated customer complaints from (but not limited to) the office of CEO, EXCO, R
Key responsibilities
Customer Support & Operational support
Capturing of orders onto SAP
Changes to orders maintained
Sales order confirmations timeously sent
Weekly open order repo
WHAT WILL YOU DO?
The Contact Centre Agent will fulfil duties such as registration of claims, loading of Insurance and Value-Added Services claims, assisting Brokers/Clients (Internal /External)
About the Fairtree Graduate Programme
The Fairtree Graduate Programme is an exciting opportunity for graduates to gain experience and grow at our multi-asset firm and learn first-hand from our i
Main purpose of the role:
The Customer Service Representative plays a pivotal role in ensuring exceptional customer satisfaction. Reporting to the Customer Service Manager, you will be responsib
What will you do?
Job purpose
We are looking for an experienced receptionist to join our team. The successful candidate must have excellent interpersonal skills, be a self-starter with lo
Key purpose
The successful candidate will be responsible for Analysis and reporting of Call Centre interactions through Speech Analytics tools within Discovery. Define and scope projects. Build,
Key Purpose
To oversee the effective operations within the Retentions environment and to further manage the retention rate as per business metrics (NTU reduction and lapse rate) and upselling on
Mission:
Customer satisfaction
Quality of work - Detailed dynamics of rigging
Communication Proficiency
Thorough inspections of equipment
Environmental considerations
Ma
Mission:
Customer satisfaction
Quality of work - Detailed dynamics of rigging
Communication Proficiency
Thorough inspections of equipment
Environmental considerations
Ma
Purpose Statement
To deliver a world class client experience (CX) for Capitec Clients through independently executing activities across the entire CX scope:
Applying deep subject matter exper
A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers.
Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.
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