Job Description
Establish a trusted, strategic advisor relationship with assigned customers and drive continued value, customer satisfaction, encouraging retention and growth
Be an advocate fo
Job Description
As a Client Support & Onboarding Specialist, you will be the first point of contact for new clients and play a critical role in their journey with our company. Your primary focu
Key Responsibilities and Duties :
Monitor and manage the performance of the business unit: Focus on key metrics and ensure we consistently hit our targets.
Oversee customer service opera
Purpose Statement
To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order
Purpose Statement
To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order
Purpose Statement
To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order
Key Performance Areas would include, but are not limited to:
First contact and first call customer support:
Offer first call resolution support to customers via telephone, WhatsApp, Webchat,
About the role
Lead by creating a productive, motivational and prosperous working environment for the Customer Success Use Team through active encouragement, empowerment and coaching.
Exemplif
About the Customer Support team
The Customer Support team is committed to providing an outstanding customer experience. In your role as a Customer Support Consultant, you will be empowered to help
What would you be doing?
As a Customer Operations Executive, you will be responsible for:
Crafting, checking, and sending Tour Manifests to suppliers.
Booking extra services and special req
Summary
The customer service department covers post-holiday contact from customers returning from holiday. Post-holiday questionnaires and ongoing communications with internal departments to imp
Job Description
The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed
Job Description
The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed
Job Description
Based in central Cape Town, we provide support services with a focus on desktop publishing and we are looking for a Arabic Client Liaison Experts who interface between our corporate
Your Role as CSSR:
Service a prestigious airline brand on various work streams
Assist passengers, in in both English and German, with pre and post flight departure travel-related queries
Wor
Job description
Produce documents as per client specification and according to our quality standards
Adhere to all stipulated production processes, including proofreading
Complete administra
THE JOB AT A GLANCE
As a Customer Services and Distribution Manager, you will be reporting to the Group Strategy Execution, you will be responsible addressing customer issues including managing
PURPOSE OF POSITION
Supporting the current maintenance customers in the region and achieve SLA targets.
KEY RESPONSIBILITIES
Responsible for the first level support of customers and d
A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers.
Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.
