Purpose
To provide callers with a first time resolution to queries in order to provide quality service within the required SLA framework, business rules and regulatory requirements through the e
QUALIFICATION & KEY REQUIREMENTS
Matric/NQF Level 4
Relevant Degree OR Diploma is essential
EXPERIENCE
A minimum of 3 years contact centre experience with advanced query resolut
Requirements are:
The most eligible candidate must hold an appropriate recognised qualification at NQF Level 4 on the 10 Level NQF.
An NQF Level 5 qualification will be an a
JOB FUNCTION
Sells the organization's merchandise according to agreed targets. Effectively market stock to customers, manage stock control to ensure constant availability of stock to clients.
JOB FUNCTION
Sells the organization's merchandise according to agreed targets. Effectively market stock to customers, manage stock control to ensure constant availability of stock to clients.
WHAT YOU’LL BE DOING
The focus of this job is on achieving results which are aligned with the big picture of the organisation and its strategic goals.
The Senior Operations Manager
Description
Responsibilities
Assess client needs in terms of special interests, special needs, and affordability/budget
Quoting of all services requested by clients within the required turn
Overall Purpose
To focus on the customer experience and develop key relationships with SA-based clients
To promote continual improvement, humility, and safety across the Group
Maintain and u
Key Responsibilities for this position:
Answering all incoming calls as per standard operating procedures.
Handling enquiries via telephone, fax or e-mail.
Processing of telephonic orders.
Main Purpose of the Job:
Present, promote and sell products/services
Perform cost--benefit and needs analysis of existing/potential customers to meet their needs
Establish, develop and maint
AVI Field Marketing, a division of AVI Limited, handles the sales and merchandising for the beverages, snacking, and cosmetic business units to ensure improved execution at the store level.
An exci
Description
Oracle is looking for a DRCC Co-Prime Sales, a strong expert who will be accountable for driving revenue from wide infrastructural transformation contracts, spanning both cloud infrastr
Job description
Handling all direct complaints and following up to ensure all complaints are resolved
Making stock orders
Placing orders and filling invoices
Directing all warranties
Mon
Purpose of the role
To contribute to the success of the store through providing relevant, accurate information to customers, resolving customer queries to the best of your abilities ensuri
What you’ll need…
Customer service – this is at the heart of what we do so you should have a background in the service industry and have dealt with a diverse mix of people and
What you’ll need…
Customer service – this is at the heart of what we do so you should have a background in the service industry and have dealt with a diverse mix of people and
What you’ll need…
Customer service – this is at the heart of what we do so you should have a background in the service industry and have dealt with a diverse mix of people and
Key Responsibilities:
Assisting with supply chain order alignment
Managing all customer communication (queries, deliveries, priorities etc)
Provide accurate customer status reports
Update
A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers.
Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.