EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into ... read moreinsights, streamline operations, improve customer experience, and transform their business.
Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth.
Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients.
Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.
Job Description
This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. This opportunity will help with supervisory support, escala
Job Description
Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency.
Responsibilities
Man
Job Description
Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role invo
Job Description
Professionals in this group are responsible to manage inbound calls , queries via email and chat and customer service enquiries. Individuals identify and assess customer�s need
Responsibilities
Role/Responsibility
Manage teams and ensure quality and productivity targets are met
Develop strategies on the floor for reducing attrition and improving employee
About the job
As an MIS Analyst, you will play a crucial role in our Talent Acquisition team by creating insightful reports and dashboards using Power BI. Your analytical skills and attention to
Role Description
This is a full-time on-site role for a Customer Service Advisor located in the City of Cape Town. The Customer Service Advisor will be responsible for providing exceptional cust
Job Description
The ideal candidate must be a Certified Lean Six Sigma Master Black Belt, with proven expertise in Lean, Agile, RPA, Generative AI, and Data Science. This role demands hands-on e
Job Description
In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding tr
Job Description
Answers questions to providers related to Benefit Plans, Claims and related topics
To communicate effectively for additional information as needed by providers
Perform accura
Job Description
In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding tr
Job Description
Basic Function:
This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their client
Job Description
We are seeking a passionate and driven Lead Assistant Manager in Customer Experience to join our dynamic team in Cape Town. In this role, you will play a critical part in leading
Job Description
In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding tr
Job Description
In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding tr
Job Description
The AVP will be responsible for overseeing digital innovation projects, improving operational efficiency, optimizing customer experiences, and implementing lean practices. The id
Job Description
Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role invo
About the Role
We are looking for a Group IT Engineer – Infrastructure Security & Reporting to strengthen our security posture and ensure alignment with security teams. This role invol
