EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into ... read moreinsights, streamline operations, improve customer experience, and transform their business.
Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth.
Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients.
Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.
Job Description
Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment.
Your role in
Job Description
Basic Functions:
Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growt
Job Description
Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment.
Your role in
Job Description
In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding tr
Job Description
Answers questions to providers related to Benefit Plans, Claims and related topics
To communicate effectively for additional information as needed by providers
Perform accura
Job Description
Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact centre.
Job Description
Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role invo
Job Description
Support with Member queries for Healthcare Client
Responsibilities
Support with Member queries for Healthcare Client
Qualifications
6 month Call Centre and
Job Description
Lead a departmental level team
Responsibilities
Manage staff, monitor productivity, identify process improvements, and direct performance improvement.
Prepare monthl
Job Description
Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role invo
Job Description
Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards.
Applying empathy and emo
Job Description
Responsibilities are not limited to the enclosed
Supporting customers across the wider business.
Provide world class customer service to both new and existi
Job Description
Requirement:
6 month's+ International Call Center Experience
6 month's+ Collections Experience
Grade 12
Crim and Credit Clear
Proficient level of written
Job Description
CCaaS Voice Manager – Responsible for managing and supporting cloud contact center and voice platforms, ensuring service availability, operational excellence, and successfu
Job Description
An Engagement Lead is responsible for bringing two target audiences together in a better relationship. This could mean serving as a Membership Engagement Manager, whose primary r
Job Description
Answers questions to providers related to Benefit Plans, Claims and related topics
To communicate effectively for additional information as needed by providers
Perform accura
Job Description
Essential Functions
Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality complia
