EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into ... read moreinsights, streamline operations, improve customer experience, and transform their business.
Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth.
Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients.
Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.
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Explicit inclusion of complaints handling
Coverage of live chat in addition to voice
Identification and management of vulnerable customers
CSAT as the primary customer met
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Key Responsibilities
User Support & Incident Resolution
Provide excellent customer service and first-line support via phone, email, and chat.
Troubleshoot end-u
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Support leadership in establishing a robust control environment as part of day to day operations for assigned business/operations area.
Supervise junior staff assigned and prov
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Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role invo
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Essential Functions
Supports management with all necessary reports and planning models to facilitate the process of decision making
Monitors actual activities and compare it
Job Description
Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role invo
Job Description
Key Responsibilities:
Client Portfolio Management: Take end-to-end ownership of key accounts from an IT operations perspective.
IT Service Management & Delivery:&nb
Job Description
Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment.
Your role in
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Answers questions to providers related to Benefit Plans, Claims and related topics
To communicate effectively for additional information as needed by providers
Perform accura
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In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding tr
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Primary External Interactions
Customer for policy amendments
SME / Trainers at the client end for training
Exception/ escalation teams at the client end f
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An intermediate level management position in which the incumbent has the responsibility for directly managing the onshore quality assurance review staff as well as monitoring the
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The Lead Assistant Manager – Recruitment Compliance & Governance is accountable for the end‑to‑end governance, compliance, and people leadership of recruitment comp
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Essential Functions
Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality complia
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Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.
Resolve customer complaints efficiently, aimin
Job Description
Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption
Resolve customer complaints efficiently, aiming
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The Assistant Manager is responsible for supervising, training, and guiding a team of agents. The role involves monitoring performance, ensuring customer satisfaction, and implem
Job Description
The intake agent will receive and review the fax images and start data entry in the system.
Validate and verify the provider and member using all compliance metrics.
