Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over... read more the last 20 years.
Through a culture of continuous innovation, driven by an experienced and dynamic team, Tracker has built a reputation far beyond its SVR roots which positions us as the leading provider of telematics solutions to an automotive ecosystem which includes Original Equipment Manufacturers (OEM’s), Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation.
Today, Tracker is data - how we collect it, process it and turn it into knowledge that allows us to provide proactive value to our partners and customers. The amount of data we gather is staggering, with over 35 million telematics messages generated daily. However, raw data is worthless and Tracker’s ability to interrogate and extrapolate meaning is what sets us apart, making us one of the most obvious and sought after partners for businesses grappling with the challenges of a connecting world.
At Tracker we have a positive, friendly work environment. We live service excellence and we all support one another. We all take pride in and care for our customers and work environment as well as our communities.
Our core values are:
• We each take responsibility
• We live service excellence
• We all pull together
• We each show respect
• We are committed to transformation
• We all make a plan
Key roles and responsibilities:
Be based on a Dealers Floor and perform the below duties-
Be Responsible for the Demo and Pre Fit Dealer Accounts.
Setting up and Maintaining Demo/Pre F
Job description
Perform installations of sophisticated electronic units into various vehicle types including motorbikes, trucks, buses and plant machinery.
Perform the installations as per the
RESPONSIBILITIES
The incumbent is expected provide excellent service to internal and external customers
Operate and direct all calls on switchboard
Receiving and welcoming visitors and custo
Job description
The Acquisitions agent is responsible for sales and lead conversion targets
Marketing of Tracker to both existing and new customers
Scheduling fitments of Tracking units
Fo
Job description
Hunt new Business across multiple verticals
Identify opportunity and generate sales in the corporate sector
Upsell Clients through product stack
100% field sales
Achieve
Job description
Upselling /cross selling products
Meet and exceed the sales quotas
Maintain contact and build lasting relationships with customers
Make sales calls and contact both potenti
Job description
Administration of all HC related documentation and contracts with the various stakeholders.
Professional and comprehensive administrative and general support service provided f
Job description
Strategy Formulation
Responsible for the creation of a strategy to guide the Critical Services department as determined by the strategic objectives.
Responsible for th
Job description
The incumbent is expected provide excellent service to internal and external customers.
Operate and direct all calls on switchboard.
Receiving and welcoming visitors and cust
Key roles and responsibilities:
Secure new business from Dealerships.
Facilitate growth of installations at Service Centres.
Provide policy/product information / training.
Follow up
Job description
Roles and Responsibilities:
Distribution of work allocation from various email boxes
Compile daily outstanding’s on Business and consumer retentions.
SLA TAT s
Job description
Provide telephonic service existing clients.
Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
Liaise with i
Job description
Develop, maintain and upgrade specific installation related training material as and when required.
Develop and introduce installation Theory and Practical, material for traini
Responsibilities:
The Acquisitions agent is responsible for sales and lead conversion targets
Marketing of Tracker to both existing and new customers
Scheduling fitments of Tracking units
Job description
Deliver support to Sales Consultants in al channels to allow Sales Consultants to focus on Sales
Provide feedback to all parties, internally and externally to make sure that al
Job description
Map out driving routes ahead of time to determine the most expedient trip.
Pick up clients from the place and at the time they’ve requested.
Adjust the route to avoid h
KEY DUTIES AND RESPONSIBILITES:
Comparisons on billing data to ensure all updates are correctly processed and interfaced.
Ensure all errors and discrepancies are corrected.
Manage the daily
Job description
Provide telephonic service existing clients.
Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
Liaise with i