Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over... read more the last 20 years.
Through a culture of continuous innovation, driven by an experienced and dynamic team, Tracker has built a reputation far beyond its SVR roots which positions us as the leading provider of telematics solutions to an automotive ecosystem which includes Original Equipment Manufacturers (OEM’s), Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation.
Today, Tracker is data - how we collect it, process it and turn it into knowledge that allows us to provide proactive value to our partners and customers. The amount of data we gather is staggering, with over 35 million telematics messages generated daily. However, raw data is worthless and Tracker’s ability to interrogate and extrapolate meaning is what sets us apart, making us one of the most obvious and sought after partners for businesses grappling with the challenges of a connecting world.
At Tracker we have a positive, friendly work environment. We live service excellence and we all support one another. We all take pride in and care for our customers and work environment as well as our communities.
Our core values are:
• We each take responsibility
• We live service excellence
• We all pull together
• We each show respect
• We are committed to transformation
• We all make a plan
Job description
Map out driving routes ahead of time to determine the most expedient trip.
Pick up clients from the place and at the time they’ve requested.
Adjust the route to avoid h
KEY DUTIES AND RESPONSIBILITES:
Comparisons on billing data to ensure all updates are correctly processed and interfaced.
Ensure all errors and discrepancies are corrected.
Manage the daily
Job description
Provide telephonic service existing clients.
Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
Liaise with i
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Perform installations of sophisticated electronic units into various vehicle types including motorbikes, trucks, buses and plant machinery.
Perform the installations as per the
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Key roles and responsibilities:
Control Centre Duties and Functions
Provide effective control centre services as per the agreed strategic objectives and targets.
Job description
Key roles and responsibilities:
Conduct Control Centre Duties and Functions
Provide effective emergency control centre services that ensures team and agent level resp
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KEY ROLES AND RESPONSIBILITIES
Develop & identify new business opportunities.
Facilitate growth of installations at Insurance Partner.
Provide policy/product informati
Introduction
Reporting to the Head of Central Region, the successful candidate will be responsible for Broker sales in Gauteng. The incumbent will be expected to provide strategic input and directi
Introduction
The Area Sales Manager will be responsible for driving sales in the area across all channels. The expectation is delivery on the total sales strategy (Business and Consumer) and the gr
Introduction
Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. All queries and request will be assisted/dealt with efficiently and professional.
Job description
Primary Responsibilities:
To handle all inbound and outbound calls related to customer care/Fleet, including facilitating the complete customer care process until resolu
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Perform a minimum of 4 voice communications assessments per agent per month.
Perform a minimum of 4 written communication assessments per agents per month.
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Litigation:
Manage litigation matters internally, conduct internal investigations and liaise with external legal resources and insurers
Represent the company in ensuring the
Job description
KEY DUTIES AND RESPONSIBILITES:
Databases
Responsible for providing operational application database services to the organization.
Responsible for designing and o
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Marketing of Tracker products and services to both existing and prospective clients
Ensure that email requests (VAX) received are handled efficiently and service level agreemen
Job description
Perform regular and planned assessment in your area of responsibility
Identifying shortfalls and providing solutions
interacting with technicians and having technical discuss
KEY DUTIES AND RESPONSIBILITES:
Will be part of a dynamic Application Support team of self-motivated individuals.
Ensure that all assigned Tickets are actioned daily and accurately updated dai
Job description
The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Tracker Clients according to the relevan
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