Manager at EXL South Africa

Job Description

• Support leadership in establishing a robust control environment as part of day to day operations for assigned business/operations area.
• Supervise junior staff assigned and providing guidance and overall review of deliverables.
• Manage compliance for assigned business/operations area.
• Responsible for Self-assessment process for assigned business/operations area.
• Support AVP/Manager in developing/imparting training and other initiatives.

Responsibilities

• Support leadership in establishing a robust control environment as part of day to day operations by managing performance of risk management and compliance assurance related procedures. This includes identifying and analyzing issues and then proactively taking mitigation steps.
• Perform and design compliance/audit reviews for assigned business/operations area.
• Monitor risks & controls. Identify/report exceptions and action plans.
• Assist establishment of risk management and compliance assurance processes and procedures for the assigned business/operations area. within the given timeframe.
• Manage critical documentation like Operations Standard Document (OSD), BISRA (Business Information Security Risk Assessment) etc. for all assigned client areas.
• Responsible for implementation of controls in operational areas as defined by OSD, contractual requirements and EXL policies. Liaise with other corporate functions for implementation of EXL policies and procedures.
• Ensure awareness and trainings on key risk and compliance aspects (L&D trainings, corporate trainings and other external/internal trainings).
• Ensure Compliance Self assessment exercise is carried out within timelines and ensure issues highlighted are closed within timelines.
• Facilitate timely closure of issues identified in internal/external audits/reviews.
• Support organization level improvement projects on risk management and compliance assurance.

Qualifications

Internal candidates:

• C1 can apply for a lateral for a lateral movement: Minimum tenure of 12 months within current band
• B2 can apply: Minimum tenure of 12 months within current band
• Performance ratings of 3.5 or higher in last appraisal cycle  
• No warnings or pending disciplinary action and no absenteeism
• Graduate with 2+ Years compliance/audit experience is preferred