Vacant Jobs at EXL South Africa

Job Description

• Support leadership in establishing a robust control environment as part of day to day operations for assigned business/operations area.
• Supervise junior staff assigned and providing guidance and overall review of deliverables.
• Manage compliance for assigned business/operations area.
• Responsible for Self-assessment process for assigned business/operations area.
• Support AVP/Manager in developing/imparting training and other initiatives.

Responsibilities

• Support leadership in establishing a robust control environment as part of day to day operations by managing performance of risk management and compliance assurance related procedures. This includes identifying and analyzing issues and then proactively taking mitigation steps.
• Perform and design compliance/audit reviews for assigned business/operations area.
• Monitor risks & controls. Identify/report exceptions and action plans.
• Assist establishment of risk management and compliance assurance processes and procedures for the assigned business/operations area. within the given timeframe.
• Manage critical documentation like Operations Standard Document (OSD), BISRA (Business Information Security Risk Assessment) etc. for all assigned client areas.
• Responsible for implementation of controls in operational areas as defined by OSD, contractual requirements and EXL policies. Liaise with other corporate functions for implementation of EXL policies and procedures.
• Ensure awareness and trainings on key risk and compliance aspects (L&D trainings, corporate trainings and other external/internal trainings).
• Ensure Compliance Self assessment exercise is carried out within timelines and ensure issues highlighted are closed within timelines.
• Facilitate timely closure of issues identified in internal/external audits/reviews.
• Support organization level improvement projects on risk management and compliance assurance.

Qualifications

Internal candidates:

• C1 can apply for a lateral for a lateral movement: Minimum tenure of 12 months within current band
• B2 can apply: Minimum tenure of 12 months within current band
• Performance ratings of 3.5 or higher in last appraisal cycle  
• No warnings or pending disciplinary action and no absenteeism
• Graduate with 2+ Years compliance/audit experience is preferred

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Job Description

• Lead CX transformation with agentic solutions cross enterprise operations.
• Design and implement digital transformation roadmaps integrating automation (RPA, OCR, AI/ML, PAAS), data analytics, and process re-engineering.
• Conduct business due diligence, identify operational bottlenecks, and develop best-in-class solutions.
• Build business cases for transformation initiatives and secure leadership/client approval.
• Partner with operations and IT to ensure successful execution of transformation programs.
• Lead, coach, and mentor cross-functional transformation teams (consultants, engineers, analytics professionals).
• Drive change management and stakeholder engagement to ensure adoption and measurable value delivery.
• Produce thought leadership and market insights on process transformation and emerging technologies.

Responsibilities

Primary Internal Interactions

• Senior Leadership Team (Strategy, Operations, IT, HR).
• Business Unit Heads, South Africa Operations Managers and Client Partners
• Transformation, Automation, and Analytics teams.
• Finance and Risk functions (for business cases and compliance).
• Primary External Interactions
• Client executives and CXO-level stakeholders.
• External vendors, solution partners, and technology providers.
• Industry forums and thought leadership networks.

Qualifications

Skills

• Technical Skills Design and implementation of AI-driven customer experience (CX) solutions, including conversational chatbots (Voice & Text), agent-assist tools, and customer self-service portals.
• Development of integrated AI tools that support customer service agents with live assistance and training automation.

Project Specific

• Skills Business Due Diligence Solution Design and Implementation. Financial Modeling & Business Case Development. KPI Definition & Performance Tracking.

Leadership

competencies

• required Strategic thinking and vision alignment. Strong influencing and stakeholder management skills. Ability to lead and scale cross-functional teams. Proven change management expertise.
• Soft-skills Excellent communication and presentation skills. Strong problem-solving and decision-making. Client-facing and consultative approach. High adaptability in dynamic environments

Education Requirements

• Bachelor’s degree  in Business, Technology, or related field.
• Certifications: Prince2, Six Sigma, Lean, PMP desirable.

Work Experience Requirements

• 15+ years of overall experience in business transformation, consulting, or enterprise operations within more than 1 international geography (India, SA, Philipines).
• 10+ years leading large-scale transformation programs.
• Demonstrated track record of automation, process re-engineering, and digital adoption initiatives.
• Extensive experience in BFSI, global services, or large-scale enterprise delivery environments.

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Job Description

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

Responsibilities

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

Qualifications

• Good computer navigation skills
• Typing speed of 30 Words per Minute with 95% Accuracy 
• Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work and collaborate effectively with internal customer
• Preferred knowledge of medical terminology
• Preferred ability to make sound decisions under the direction of Supervisor
• Preferred ability to analyze and resolve problems with minimal supervision
• Ability to navigate multiple systems and applications 
• Ability to produce high quality outcomes in a highly productive environment.
• Ability to make sound judgments based on available information.
• Excellent written and oral communication skills 
• Strong critical thinking skills and attention to detail
• Experience in using email and Web-enabled applications