Job Vacancies at HomeChoice Holdings Limited

Job Description

• homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The ideal candidate will drive strong sales performance by converting showroom visitors into customers through compelling product demonstrations, consistently meeting sales targets, and accurately capturing orders and documentation.
• You will assess customer needs, clearly communicate pricing and offers, and highlight key product features. You’ll also handle customer queries, process payments, and manage refunds and credits to ensure a seamless experience.

What you will love doing in this role

• Lead sales activations in surrounding areas to attract new customers, drive foot traffic, and boost revenue.
• Enhance customer interactions by delivering a positive, engaging sales and service experience where every customer feels valued and supported.
• Manage the full customer journey — from account opening through to order processing — ensuring a smooth, end-to-end experience.
• Leverage comprehensive product knowledge and pricing expertise to maximize conversion rates and deliver the best value to customers.
• Consistently exceed expectations by understanding customer needs and positioning solutions that close sales.
• Maintain high quality standards by ensuring all processes and interactions are accurate and professional.
• Keep the store environment clean, organized, and inviting through regular housekeeping.
• Provide actionable WFS feedback to identify improvement opportunities and help enhance store processes.
• Complete all administration and reporting tasks accurately and on time, ensuring performance records and metrics remain current.

What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Clear criminal and ITC record – Must have
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
• Must be available to work shifts, weekends and public holidays.
• Working in the homewares retail industry would be advantageous

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

Closing Date 05 February 2026

go to method of application »

Job Description

• homechoice is a leading South African homeware retailer. For 40 years, we’ve been helping our customers create beautiful homes they love with an innovative range of quality products at prices they can afford.
• We’re seeking a dynamic, highly motivated individual to lead our Fraud function. This role is accountable for all aspects of fraud prevention, detection, investigation, and recovery.
• This senior role owns end-to-end fraud risk, spanning strategy, operations, technology, analytics, and governance, ensuring the organization stays ahead of evolving threats while minimizing customer friction and financial loss.

What you will love doing in this role

Strategic Leadership

• Develop and execute a comprehensive, data-driven fraud strategy aligned with business objectives, risk appetite, and regulatory requirements
• Serve as the primary subject matter expert on emerging fraud trends, threat actors, and attack vectors
• Lead the Fraud Risk Committee and present monthly updates to the Executive Leadership Team

Fraud Detection & Prevention Framework

• Oversee the design and deployment of real-time and batch fraud detection systems using rule-based engines, machine learning models, and behavioral analytics.
• Integrate fraud controls across all customer touchpoints: onboarding, transactions, account management, and customer service.
• Establish fraud loss thresholds, recovery protocols, and chargeback management processes.

Advanced Analytics & AI/ML

• Partner with Data Science and Engineering to build, validate, and productionize predictive fraud models
• Champion the use of alternative data sources to enhance detection accuracy.
• Implement model governance, explainability (XAI), and continuous monitoring to mitigate bias and false positives.

Cross-Functional Collaboration

• Work closely with Product, Engineering, Compliance, Legal, and Customer Experience teams to embed fraud prevention by design.
• Negotiate and manage relationships with third-party fraud solution providers

Team Leadership & Talent Development

• Build and mentor a high-performing fraud strategy team (analysts, data scientists, investigators).
• Foster a culture of innovation, psychological safety, and ethical decision-making.
• Manage budget, vendor contracts, and ROI for fraud technology investments.

What you’ll need to do this role

Qualifications & Accreditations

• Bachelor’s Degree in a numerate discipline (Statistics, Mathematics, or similar); Honors desirable.

Experience & Skills

• 10+ years in fraud risk management, with 5+ years in a leadership role at a financial institution, fintech, e-commerce, or payment processor.
• Proven track record of reducing fraud loss rates by 30%+ through strategy and technology.
• Hands-on experience with fraud platforms and big data tools (SQL, Python/R, Spark). Excellent reporting, presentation, and influencing skills at senior and executive levels
• Knowledge of fraud risk controls and early warning indicators in credit portfolios.
• Experience in Collections & Recoveries advantageous

What we love about you

• A strong can-do attitude with energy, resilience, and a drive for results.
• An innovative thinker who thrives on solving complex business challenges.
• Exceptional stakeholder management, relationship-building, and influencing skills.
• Attention to detail and strategic mindset in equal measure.
• A collaborative leader who grows people while holding teams accountable for performance.
• Quick to learn, adaptable, and always looking to raise the bar in fraud risk management.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

Closing Date 28 February 2026

go to method of application »

Job Description

• homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The ideal candidate will drive strong sales performance by converting showroom visitors into customers through compelling product demonstrations, consistently meeting sales targets, and accurately capturing orders and documentation.
• You will assess customer needs, clearly communicate pricing and offers, and highlight key product features. You’ll also handle customer queries, process payments, and manage refunds and credits to ensure a seamless experience.

What you will love doing in this role

• Lead sales activations in surrounding areas to attract new customers, drive foot traffic, and boost revenue.
• Enhance customer interactions by delivering a positive, engaging sales and service experience where every customer feels valued and supported.
• Manage the full customer journey — from account opening through to order processing — ensuring a smooth, end-to-end experience.
• Leverage comprehensive product knowledge and pricing expertise to maximize conversion rates and deliver the best value to customers.
• Consistently exceed expectations by understanding customer needs and positioning solutions that close sales.
• Maintain high quality standards by ensuring all processes and interactions are accurate and professional.
• Keep the store environment clean, organized, and inviting through regular housekeeping.
• Provide actionable WFS feedback to identify improvement opportunities and help enhance store processes.
• Complete all administration and reporting tasks accurately and on time, ensuring performance records and metrics remain current.

What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Clear criminal and ITC record – Must have
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
• Must be available to work shifts, weekends and public holidays.
• Working in the homewares retail industry would be advantageous

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

Closing Date 12 February 2026

go to method of application »

Job Description

• homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The ideal candidate will manage daily administrative tasks, handle customer queries, process purchases, refunds, and credits, and assist with efficient stockroom operations.
• The role ensures accurate documentation, smooth transactions, and supports showroom performance to enhance customer satisfaction and drive sales growth.

What you will love doing in this role

• Enhance customer interactions by creating a positive and engaging customer service experience that builds lasting relationships and meets customer needs.
• Provide in-depth process knowledge, ensuring customers receive accurate information and guidance.
• Guide the customer journey, including account opening, order processing, and ensuring a seamless experience from start to finish.
• Perform daily stock management duties to maintain optimal inventory levels and ensure smooth store operations.
• Monitor catalogue stock levels, ensuring inventory is accurate and aligned with the latest product offerings.
• Manage goods returns efficiently while keeping store processes and documentation up to date.
• Manage day-to-day administration, documentation, and reporting, ensuring operational goals are tracked effectively.
• Oversee store visual merchandising and maintain excellent housekeeping standards, ensuring the store is aesthetically pleasing, organized, and aligned with brand guidelines.
• Maintain general housekeeping standards throughout the store, ensuring a clean, safe, and organized environment for both customers and staff.
• On an adhoc basis there will be a requirement to assist with sales-related tasks, including but not limited to in-store selling and supporting activations in the surrounding areas.

What you’ll need to do this role

• Grade 12/Matric/NQFL 3/ NQFL 4
• 1 year + retail stores experience
• 1 year + administration experience
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act

What we will love about you

• We love your energy and positive attitude, driving enthusiasm in everything you do.
• We love your persuasive skills, guiding others to achieve goals.
• We love your ability to work independently and within a team.
• We love your excellent communication skills, engaging with others at all levels.
• We love your strong analytical ability and attention to detail.
• We love your resilience and adaptability, thriving in change.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

Closing Date 12 February 2026

go to method of application »

Job Description

• homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The ideal candidate will drive strong sales performance by converting showroom visitors into customers through compelling product demonstrations, consistently meeting sales targets, and accurately capturing orders and documentation. You will assess customer needs, clearly communicate pricing and offers, and highlight key product features.
• You’ll also handle customer queries, process payments, and manage refunds and credits to ensure a seamless experience.

What you will love doing in this role

• Lead sales activations in surrounding areas to attract new customers, drive foot traffic, and boost revenue.
• Enhance customer interactions by delivering a positive, engaging sales and service experience where every customer feels valued and supported.
• Manage the full customer journey — from account opening through to order processing — ensuring a smooth, end-to-end experience.
• Leverage comprehensive product knowledge and pricing expertise to maximize conversion rates and deliver the best value to customers.
• Consistently exceed expectations by understanding customer needs and positioning solutions that close sales.
• Maintain high quality standards by ensuring all processes and interactions are accurate and professional.
• Keep the store environment clean, organized, and inviting through regular housekeeping.
• Provide actionable WFS feedback to identify improvement opportunities and help enhance store processes.
• Complete all administration and reporting tasks accurately and on time, ensuring performance records and metrics remain current.

What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Clear criminal and ITC record – Must have
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
• Must be available to work shifts, weekends and public holidays.
• Working in the homewares retail industry would be advantageous

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

Closing Date 12 February 2026

go to method of application »

Job Description

• homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The ideal candidate will drive strong sales performance by converting showroom visitors into customers through compelling product demonstrations, consistently meeting sales targets, and accurately capturing orders and documentation. You will assess customer needs, clearly communicate pricing and offers, and highlight key product features.
• You’ll also handle customer queries, process payments, and manage refunds and credits to ensure a seamless experience.

What you will love doing in this role

• Lead sales activations in surrounding areas to attract new customers, drive foot traffic, and boost revenue.
• Enhance customer interactions by delivering a positive, engaging sales and service experience where every customer feels valued and supported.
• Manage the full customer journey — from account opening through to order processing — ensuring a smooth, end-to-end experience.
• Leverage comprehensive product knowledge and pricing expertise to maximize conversion rates and deliver the best value to customers.
• Consistently exceed expectations by understanding customer needs and positioning solutions that close sales.
• Maintain high quality standards by ensuring all processes and interactions are accurate and professional.
• Keep the store environment clean, organized, and inviting through regular housekeeping.
• Provide actionable WFS feedback to identify improvement opportunities and help enhance store processes.
• Complete all administration and reporting tasks accurately and on time, ensuring performance records and metrics remain current.

What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Clear criminal and ITC record – Must have
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
• Must be available to work shifts, weekends and public holidays.
• Working in the homewares retail industry would be advantageous

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

Closing Date 12 February 2026

go to method of application »

Job Description

• homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The ideal candidate will manage daily administrative tasks, handle customer queries, process purchases, refunds, and credits, and assist with efficient stockroom operations.
• The role ensures accurate documentation, smooth transactions, and supports showroom performance to enhance customer satisfaction and drive sales growth.

What you will love doing in this role

• Enhance customer interactions by creating a positive and engaging customer service experience that builds lasting relationships and meets customer needs.
• Provide in-depth process knowledge, ensuring customers receive accurate information and guidance.
• Guide the customer journey, including account opening, order processing, and ensuring a seamless experience from start to finish.
• Perform daily stock management duties to maintain optimal inventory levels and ensure smooth store operations.
• Monitor catalogue stock levels, ensuring inventory is accurate and aligned with the latest product offerings.
• Manage goods returns efficiently while keeping store processes and documentation up to date.
• Manage day-to-day administration, documentation, and reporting, ensuring operational goals are tracked effectively.
• Oversee store visual merchandising and maintain excellent housekeeping standards, ensuring the store is aesthetically pleasing, organized, and aligned with brand guidelines.
• Maintain general housekeeping standards throughout the store, ensuring a clean, safe, and organized environment for both customers and staff.
• On an adhoc basis there will be a requirement to assist with sales-related tasks, including but not limited to in-store selling and supporting activations in the surrounding areas.

What you’ll need to do this role

• Grade 12/Matric/NQFL 3/ NQFL 4
• 1 year + retail stores experience
• 1 year + administration experience
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act

What we will love about you

• We love your energy and positive attitude, driving enthusiasm in everything you do.
• We love your persuasive skills, guiding others to achieve goals.
• We love your ability to work independently and within a team.
• We love your excellent communication skills, engaging with others at all levels.
• We love your strong analytical ability and attention to detail.
• We love your resilience and adaptability, thriving in change.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

Closing Date 12 February 2026

go to method of application »

Job Description

• homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The ideal candidate will drive strong sales performance by converting showroom visitors into customers through compelling product demonstrations, consistently meeting sales targets, and accurately capturing orders and documentation. You will assess customer needs, clearly communicate pricing and offers, and highlight key product features.
• You’ll also handle customer queries, process payments, and manage refunds and credits to ensure a seamless experience.

What you will love doing in this role

• Lead sales activations in surrounding areas to attract new customers, drive foot traffic, and boost revenue.
• Enhance customer interactions by delivering a positive, engaging sales and service experience where every customer feels valued and supported.
• Manage the full customer journey — from account opening through to order processing — ensuring a smooth, end-to-end experience.
• Leverage comprehensive product knowledge and pricing expertise to maximize conversion rates and deliver the best value to customers.
• Consistently exceed expectations by understanding customer needs and positioning solutions that close sales.
• Maintain high quality standards by ensuring all processes and interactions are accurate and professional.
• Keep the store environment clean, organized, and inviting through regular housekeeping.
• Provide actionable WFS feedback to identify improvement opportunities and help enhance store processes.
• Complete all administration and reporting tasks accurately and on time, ensuring performance records and metrics remain current.

What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Clear criminal and ITC record – Must have
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
• Must be available to work shifts, weekends and public holidays.
• Working in the homewares retail industry would be advantageous

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

Closing Date 12 February 2026

go to method of application »

Job Description

• homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The ideal candidate will drive strong sales performance by converting showroom visitors into customers through compelling product demonstrations, consistently meeting sales targets, and accurately capturing orders and documentation. You will assess customer needs, clearly communicate pricing and offers, and highlight key product features.
• You’ll also handle customer queries, process payments, and manage refunds and credits to ensure a seamless experience.

What you will love doing in this role

• Lead sales activations in surrounding areas to attract new customers, drive foot traffic, and boost revenue.
• Enhance customer interactions by delivering a positive, engaging sales and service experience where every customer feels valued and supported.
• Manage the full customer journey — from account opening through to order processing — ensuring a smooth, end-to-end experience.
• Leverage comprehensive product knowledge and pricing expertise to maximize conversion rates and deliver the best value to customers.
• Consistently exceed expectations by understanding customer needs and positioning solutions that close sales.
• Maintain high quality standards by ensuring all processes and interactions are accurate and professional.
• Keep the store environment clean, organized, and inviting through regular housekeeping.
• Provide actionable WFS feedback to identify improvement opportunities and help enhance store processes.
• Complete all administration and reporting tasks accurately and on time, ensuring performance records and metrics remain current.

What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Clear criminal and ITC record – Must have
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
• Must be available to work shifts, weekends and public holidays.
• Working in the homewares retail industry would be advantageous

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

Closing Date 12 February 2026