Lesaka empowers underserviced Southern African consumers and merchants to fulfil their potential by delivering innovative financial services and other business services focussed on their specific needs.
Job Description
Key Performance Areas
- Accountable for the team in the EasyPay Everywhere Branches.
- Builds and develops resources and environment to enable the team to achieve desired objectives.
- Manage and Supports Sales and Service consultants
- Responsible for the facilitation of the team’s outcome.
- Target Setting and responsible for staff achieving of Targets
Customer
- Ensures that the team attends to customers, understands what matters to the customers and effectively delivers against those demands.
- Ensure that the team takes ownership of every demand and provides customers with immediate responses.
- Proactively conduct needs analyses at every customer interaction and identify sales opportunities and provide solutions accordingly.
People
- Manages staff leave, hours of work, overtime and movement of staff to proactively source new business.
- Coaches upskills and support staff to achieve their individual and collective sales targets.
- Put proactive sales plans and ensure that plans are clearly defined, and the team is aligned and ensure swift execution and measure the output.
Finance
- Manage staff overtime, Manage Fleet costs for vehicles used for proactive sales activities.
- Ensure that the team produces the required financial outcomes by achieving the set sales targets. (EPE enrolments and Activations)
- Implement cost containment measures to closely manage business/operational expense such as stationery costs, maintenance and replacement of office equipment, office refreshments/groceries, etc. thereby preventing any wasteful expenditure in the Branches
Process, Risk, Regulatory & Compliance
- Ensure that the sales team adheres to the processes and procedures.
- Ensure that the Staff Manual is made available to staff and that it is read and understood by all staff.
- Ensure full compliance of all new business at origination.
Qualifications
- National Diploma/NQF level 6 qualification in Business Studies or equivalent.
Experience
- 5 / 7 years of sales experience from Banking or Financial Services environment, 3 of which must have been in the leadership role.
- Report Writing, Computer Literacy, MS word, Excel, PowerPoint, Outlook
The successful applicant must
- Be able to lead, motivate, and inspire the team to be engaged and committed to their job and be driven to achieve success.
- Knowledge of banking services and what is being offered in the market.
- Business acumen and business management skills
Closing Date 23 October 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 30 October 2026
go to method of application »
Who is the ideal candidate
- An entrepreneurial mindset that is passionate about selling and driving payments digital inclusivity in the informal market.
- Business minded individuals that thrive on engaging and communicating effectively with small business owners.
- Self-starter that can identify opportunities for underserved customers and be proactive to cultivate quality leads.
- A strategic thinker that is not intimidated to operate and seek out decision makers in an informal environment.
- A well-presented individual that can explain the core benefits of Lesaka product in a relatable and compelling manner to merchants.
- A disciplined self-led individual that demonstrates ethics in time management and commitment to exploring, investing and managing a growing customer sales pipeline.
- A progressive individual that prioritises on-going learning of the Lesaka product ecosystem to better sell, up-sell, or cross sell solutions to merchants.
Requirements
- Consistently meet and exceed monthly and quarterly sales targets through a results-driven approach.
- Understand client requirements and recommend the most suitable products for their business needs.
- Provide accurate sales forecasts and maintain an up-to-date status on outstanding opportunities.
- Proactively offer best practice solutions to management for sales challenges and opportunities.
- Ensure contracts are processed accurately and efficiently to maintain seamless operations.
- Ability to install devices, ensuring product functionality and customer satisfaction.
- Build relationships and engage with informal vendors to expand our market presence.
- Identify and establish new business areas to drive growth and increase market share.
- Ensure our products are available and visible, driving increased awareness and sales.
- Collaborate with the sales team to identify cross-selling opportunities and tailor proposals to maximize sales potential.
Qualifications
- Bachelor’s degree in business, Marketing, Sales, or a related field (preferred but not required).
- Proven sales experience in a technical or product-driven environment, with a strong track record of meeting or exceeding sales targets.
- Technical proficiency with the ability to install and troubleshoot devices.
- Excellent communication and interpersonal skills, with the ability to engage and build relationships with clients, vendors, and team members.
- Strong problem-solving abilities and a proactive approach to sales challenges.
- Experience in customer needs analysis and tailoring product recommendations to meet business objectives.
- Proficient in sales forecasting, CRM software, and Microsoft Office (Excel, Word, PowerPoint).
- Valid driver’s license and willingness to travel as needed
Closing Date 30 October 2026
go to method of application »
Who is the ideal candidate
- An entrepreneurial mindset that is passionate about selling and driving payments digital inclusivity in the informal market.
- Business minded individuals that thrive on engaging and communicating effectively with small business owners.
- Self-starter that can identify opportunities for underserved customers and be proactive to cultivate quality leads.
- A strategic thinker that is not intimidated to operate and seek out decision makers in an informal environment.
- A well-presented individual that can explain the core benefits of Lesaka product in a relatable and compelling manner to merchants.
- A disciplined self-led individual that demonstrates ethics in time management and commitment to exploring, investing and managing a growing customer sales pipeline.
- A progressive individual that prioritises on-going learning of the Lesaka product ecosystem to better sell, up-sell, or cross sell solutions to merchants.
Requirements
- Consistently meet and exceed monthly and quarterly sales targets through a results-driven approach.
- Understand client requirements and recommend the most suitable products for their business needs.
- Provide accurate sales forecasts and maintain an up-to-date status on outstanding opportunities.
- Proactively offer best practice solutions to management for sales challenges and opportunities.
- Ensure contracts are processed accurately and efficiently to maintain seamless operations.
- Ability to install devices, ensuring product functionality and customer satisfaction.
- Build relationships and engage with informal vendors to expand our market presence.
- Identify and establish new business areas to drive growth and increase market share.
- Ensure our products are available and visible, driving increased awareness and sales.
- Collaborate with the sales team to identify cross-selling opportunities and tailor proposals to maximize sales potential.
Qualifications
- Bachelor’s degree in business, Marketing, Sales, or a related field (preferred but not required).
- Proven sales experience in a technical or product-driven environment, with a strong track record of meeting or exceeding sales targets.
- Technical proficiency with the ability to install and troubleshoot devices.
- Excellent communication and interpersonal skills, with the ability to engage and build relationships with clients, vendors, and team members.
- Strong problem-solving abilities and a proactive approach to sales challenges.
- Experience in customer needs analysis and tailoring product recommendations to meet business objectives.
- Proficient in sales forecasting, CRM software, and Microsoft Office (Excel, Word, PowerPoint).
- Valid driver’s license and willingness to travel as needed
Closing Date 30 October 2026
go to method of application »
What You'll Do
As a Field Service Technician, your responsibilities will include:
Onsite Technical Support
- Providing onsite technical support for hardware, software, and connectivity-related issues
- Diagnosing and resolving POS, payment device, networking, and peripheral equipment faults
- Performing preventative maintenance to reduce equipment downtime
- Escalating unresolved issues in line with support procedures and SLA requirements
- Completing service documentation and updating support systems accurately
Hardware Installation & Deployment
- Installing, configuring, and commissioning POS hardware, payment devices, printers, scanners, tablets, and networking equipment
- Conducting new store installations and system upgrades
- Performing hardware replacements and equipment refresh activities
- Ensuring all installations comply with company standards and customer requirements
- Conducting post-installation testing and verification to ensure successful deployment
Customer Support & Service Delivery
- Delivering professional customer service during onsite visits
- Providing end-user training and operational guidance following installations
- Maintaining strong customer relationships and ensuring a positive customer experience
- Managing customer expectations and providing regular updates on progress and resolutions
- Participating in after-hours and standby support when required
Project & Rollout Support
- Assisting with national and regional rollout projects
- Supporting store openings, relocations, hardware upgrades, and technology migrations
- Coordinating with project teams, customers, and internal stakeholders to ensure successful project implementation
Asset & Inventory Management
- Maintaining accountability for company assets and installation equipment
- Ensuring accurate stock control and management of allocated hardware
- Reporting damaged, lost, or defective equipment in line with company processes
Compliance & Quality Assurance
- Adhering to company policies, procedures, and safety requirements
- Ensuring all work is completed according to installation standards and best practices
- Conducting site readiness assessments where required
- Maintaining compliance with customer and company audit requirements
Minimum Requirements
To be considered, you must have:
- Grade 12 (Matric)
- A valid South African Driver's Licence
- Your own reliable vehicle
- Ability and willingness to travel extensively within the region
- Minimum 2 years' experience in a field service, technical support, or installation environment
- Experience installing and supporting POS Systems, Payment Devices, Receipt Printers, Barcode Scanners, Tablets, Mobile Devices, and Network Infrastructure
- Experience troubleshooting hardware and software issues
- Good verbal and written communication skills
- Strong troubleshooting and problem-solving abilities
- Ability to work independently with minimal supervision
- Willingness to work after hours, weekends, and travel when required
Advantageous Qualifications
- A+, N+, or equivalent technical certification
- Diploma or Certificate in Information Technology, Electronics, Networking, or a related field
- POS, Retail Technology, or Payment Solutions certifications
- Electrical or structured cabling experience
- Retail or hospitality industry experience
Who We're Looking For
Someone who is:
- Customer-focused and service-driven
- Technically confident and solutions-oriented
- Organised and self-motivated
- Detail-oriented with a commitment to quality workmanship
- Comfortable working independently in the field
- Professional under pressure
- Adaptable and dependable
- Passionate about delivering excellent customer experiences
- Preference will be given in support of EE / AA measures.
Working Conditions
- Permanent position based in the Western Cape
- Extensive travel throughout the region
- Standard working hours with operational flexibility required
- After-hours and weekend work may be required
- Participation in standby and on-call support schedules
Key Performance Areas (KPAs)
- SLA Achievement
- Consistent achievement of service level commitments
- Timely response and resolution of customer issues
First-Time Fix Rate
- Effective diagnosis and resolution during the initial service visit wherever possible
Installation Success Rate
- Successful deployment and commissioning of equipment according to standards
Customer Satisfaction
- Professional service delivery and positive customer experience
- Strong customer relationships and communication
Productivity & Utilisation
- Effective time management and efficient completion of assigned tasks
Quality of Installations
- High-quality workmanship with minimal rework required
- Compliance with Installation Standards
- Adherence to company policies, procedures, and best practices
- Accurate documentation and audit readiness
Asset & Stock Management
- Responsible management of company assets and allocated stock
Closing Date 26 October 2026
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Purpose of the role
- The Compliance & Risk Manager is responsible for overseeing compliance, operational risk, and fraud risk across the Lesaka Enterprise Division. The role ensures that regulated payment businesses meet all regulatory, sponsoring bank, scheme, and contractual obligations, while providing guidance on current and emerging compliance requirements.
- Acting as the Division's second line of assurance, the role works closely with Group Risk & Compliance, manages operational and fraud risks, and oversees the fraud investigation function.
Key Responsibilities
Compliance Framework and Regulatory Change
- Develop and maintain the Division's compliance framework, regulatory universe and compliance risk management plans, aligned to Group Compliance standards.
- Identify and track all legislation, SARB directives, PASA requirements, scheme rules and contractual obligations that apply to each company in the Division.
- Monitor regulatory change, including changes to the national payment system regulatory framework, and advise business on its impact.
- Assess the compliance and risk impact of new products, channels, partners and integrations before launch.
TPPP and System Operator Compliance
- Ensure that the Division's TPPP activities comply with the National Payment System Act and SARB Directive 1 of 2007, including the protection and handling of funds collected on behalf of billers.
- Ensure that the Division's System Operator activities comply with the National Payment System Act, SARB Directive 2 of 2007, PASA authorisation criteria and the rules of the payment clearing houses in which the Division operates.
- Manage sponsoring bank requirements, including annual due diligence and enhanced due diligence reviews, questionnaires and information requests.
- Lead the Division's response to SARB, PASA and sponsoring bank inspections and reviews, and track remediation actions to closure.
- Maintain a register of the Division's licenses, registrations, authorisations and sponsorship arrangements, with renewal dates and responsible owners.
- Make sure that collector, biller, switching and participant agreements reflect the Division's regulatory obligations, working with Legal.
Compliance Monitoring and Assurance
- Develop and run a risk-based compliance monitoring plan for the Division.
- Review business processes, systems and controls, and check and challenge first line processes and controls.
- Investigate compliance breaches, record the outcome and recommend practical solutions.
- Track findings and remediation actions to closure and escalate material breaches to senior management in good time.
- Support internal and external audits and combined assurance activities.
Operational Risk Management
- Maintain the Division's operational risk framework, risk registers, risk and control self-assessments and key risk indicators.
- Manage risk incidents and loss events, including root-cause analysis and corrective actions.
- Manage third party risk arising from collectors, billers, agents, merchants, utility clients and suppliers.
- Support Business Impact Assessments and the maintenance and testing of the Business Continuity Management Plan.
- Embed the Division's risk appetite and tolerance statements in day-to-day operations.
Financial Crime, Fraud and Data Protection
- Manage the Division's obligations under the Financial Intelligence Centre Act where applicable, including customer and counterparty due diligence, sanctions screening and reporting to the Financial Intelligence Centre.
- Oversee fraud risk management and the fraud investigation function, including fraud trends, losses and reporting under the Prevention and Combating of Corrupt Activities Act.
- Support compliance with POPIA, PCI DSS, the Cybercrimes Act and exchange control requirements for cross-border and remittance collections.
- Engage with SABRIC, PASA and industry forums on financial crime and fraud matters.
Reporting, Training and Team Management
- Prepare monthly and quarterly compliance and risk reports and dashboards for Enterprise EXCO, risk committees and Group Risk & Compliance.
- Develop and deliver compliance, risk and fraud awareness training across the Division.
- Manage, develop and set objectives for the Fraud Investigator.
Experience
- 7+ years' experience in compliance and/or risk management within payments, banking or fintech.
- Direct experience of national payment system regulation, including TPPP and/or System Operator environments, is essential.
- Experience engaging with the SARB, PASA, sponsoring banks and card schemes.
- Experience in operational risk, compliance monitoring and investigations.
- Experience managing a small team is advantageous.
Qualifications and Skills
- Degree in Law, Risk Management, Compliance, Commerce or a related field.
- Compliance Institute Southern Africa (CCP), IRMSA, AML or CFE certification is advantageous.
- Strong working knowledge of the National Payment System Act, SARB directives, FICA, POPIA and related legislation.
- Strong analytical, problem-solving and report-writing skills.
- Ability to explain regulatory requirements in practical terms to technical and commercial teams.
- Valid driver's licence and willingness to travel between Enterprise Division sites as required.
Closing Date 30 October 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 30 October 2026
go to method of application »
Purpose of the Role
- The Financial Crime Analyst is responsible for identifying, investigating, managing, and reporting financial crime risks across the Lesaka Enterprise Division, including EasyPay, Prism Payments, Recharger, and Atom.
- The role focuses on detecting and investigating internal and external fraud across payment, prepaid, utility, and switching services, supporting disciplinary and legal action where required, assisting with loss recovery, and helping ensure compliance within a highly regulated payments environment.
Key Responsibilities
Financial Crime Detection and Case Management
- Receive, assess and prioritise financial crime alerts, reports, whistleblowing tip-offs and referrals from business, banks and partners.
- Open and manage case files, keep them up to date and close cases within agreed timelines.
- Escalation of high-value or high-risk matters to the Compliance & Risk Manager.
Analysis and Investigations
- Investigate internal and external fraud, theft, corruption and misconduct across the Division's products and channels.
- Analyse transaction data, system logs and reconciliations to trace funds and identify suspicious patterns.
- Gather and preserve physical and digital evidence, keeping a proper chain of custody, working with Technology where needed.
- Conduct interviews and take statements and affidavits.
- Prepare clear investigation reports with findings and recommendations.
TPPP and System Operator Investigations
- Investigate incidents involving funds collected on behalf of billers, including misdirected, unsettled or misappropriated funds, and escalate them promptly given that these funds belong to the billers.
- Investigate fraudulent or suspicious transactions processed through the Division's switching services, working with participating banks, sponsoring banks and PASA.
- Preserve transaction records and audit trails needed to support regulatory, sponsoring bank and law enforcement requirements.
Recovery and Reporting to Authorities
- Open criminal cases with the South African Police Service and liaise with SAPS, the Hawks and the National Prosecuting Authority.
- Support reporting obligations under the Prevention and Combating of Corrupt Activities Act, the Cybercrimes Act and, through Compliance, the Financial Intelligence Centre Act.
- Work with Legal and banking partners to block funds and recover losses.
- Give evidence at disciplinary hearings and in court when required.
Fraud Prevention and Controls
- Identify control weaknesses from investigations and recommend improvements.
- Track trends and typologies and share them with business, Technology and Product teams to improve detection rules.
- Support financial crime awareness training across the Division.
Reporting
- Maintain financial crime incident and loss statistics.
- Prepare monthly fraud reports for the Compliance & Risk Manager, Enterprise EXCO and Group Risk & Compliance.
- Share fraud information with SABRIC and industry bodies where appropriate.
Experience
- 3–5 years' experience in financial crime investigation within banking, payments or fintech.
- Experience investigating electronic payment, prepaid or transaction-processing fraud.
- Experience in transaction and data analysis.
- Experience presenting evidence at disciplinary hearings or in criminal proceedings.
- Experience working with SAPS, banks and SABRIC is advantageous.
Qualifications
- Degree or diploma in Forensic Investigation, Policing, Law, Risk Management or a related field.
- Certified Fraud Examiner (CFE) or similar certification is advantageous.
- Working knowledge of the Criminal Procedure Act, PRECCA, the Cybercrimes Act, FICA and POPIA.
- Strong Excel skills; SQL or data analytics tools are advantageous.
- Strong interviewing and report-writing skills.
- Clear criminal record and credit record.
- Valid driver's licence and willingness to travel as required.
Closing Date 30 October 2026
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Role Purpose
- The Claims Administrator is responsible for the efficient administration, assessment, and processing of insurance claims, ensuring valid claims are settled accurately and within agreed service standards.
- The role also provides ad hoc support to the broker channel by serving as a liaison for broker-related enquiries, reporting, and policy administration activities.
Key Requirements
- Education and specialist skills
- Matric
- RE5
- Experience of between 1 and 3 years will be an advantage
Key Responsibilities
Claims Administrator
- Assess and validate insurance claims in accordance with company policies and procedures.
- Process new claim notifications and ensure all required documentation is obtained.
- Collect, verify, and accurately capture claim information.
- Analyse claims and determine requirements for assessment and settlement.
- Maintain accurate and complete claim records in line with departmental standards.
- Handle claim-related complaints and queries professionally and timeously.
- Build and maintain positive relationships with internal and external stakeholders.
- Ensure fair customer outcomes and deliver service in line with regulatory and company requirements.
- Meet agreed turnaround times and service level standards.
- Broker Liaison (Ad Hoc)
- Serve as the point of contact for broker enquiries, commission statements, and sales reports.
- Provide support on claims-related processes and requirements.
- Maintain broker schedules, records, and databases.
- Issue membership certificates and policy updates upon request.
- Verify the accuracy of broker schedules and premium information.
- Maintain effective relationships with brokers and provide timely support as required.
Key competencies
- Goal oriented
- Computer literate
- Email etiquette
- Data capturing
- Handle pressure
- Conflict handling
- Knowledge of customer services
- Detail orientation
- Organising
- Extra hours
- Numeracy
- Projects administration
- Interpersonal skills
- Decision making
- Level 4 and 5
- Problem solving skills
- Level 4 and 5
- Communication
External
- Customers
- Brokers and partners
Internal
- Team members
- Managers
- Exco members
- Call Centre
- Branches
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About the role
- We’re looking for a skilled electronics technician to join our Crypto Production team. You’ll work across production, maintenance and new development, diagnosing faults down to component level, building and repairing circuit boards, and helping keep our products moving from the bench to the customer. This is a hands-on role for someone who enjoys solving problems with a scope in one hand and a soldering iron in the other.
What you’ll do
- Fault-find and repair electronic assemblies at component level
- Test circuits and diagnose faults using oscilloscopes, multimeters and power supplies
- Read and interpret schematics, circuit diagrams (analog and digital), technical drawings and equipment manuals
- Design and assemble test jigs
- Solder, desolder, wire, assemble and prototype electronic circuits, and repair PCBs
- Carry out mechanical assembly and quality control
- Load firmware onto microprocessors and run software-based diagnostic tests
- Support new product development alongside the production team
What you’ll need
- National Diploma (T3 or S3) in Electronic Engineering (Light Current) or higher
- At least 3 years’ experience in a similar technical environment
- Strong knowledge of electronic components (resistors, capacitors, diodes, transistors, microprocessors) and how they’re applied
- Excellent soldering and desoldering skills
- Proven experience designing and building test jigs
- Computer literacy
- Fluency in written and spoken English
Advantageous
- Experience loading firmware and using software diagnostic tools
- AutoCAD for mechanical drawings
- Schematic capture and PCB layout experience
Closing Date 30 October 2026
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Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 30 October 2026
Method of Application
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