What You'll Do
As a Field Service Technician, your responsibilities will include:
Onsite Technical Support
- Providing onsite technical support for hardware, software, and connectivity-related issues
- Diagnosing and resolving POS, payment device, networking, and peripheral equipment faults
- Performing preventative maintenance to reduce equipment downtime
- Escalating unresolved issues in line with support procedures and SLA requirements
- Completing service documentation and updating support systems accurately
Hardware Installation & Deployment
- Installing, configuring, and commissioning POS hardware, payment devices, printers, scanners, tablets, and networking equipment
- Conducting new store installations and system upgrades
- Performing hardware replacements and equipment refresh activities
- Ensuring all installations comply with company standards and customer requirements
- Conducting post-installation testing and verification to ensure successful deployment
Customer Support & Service Delivery
- Delivering professional customer service during onsite visits
- Providing end-user training and operational guidance following installations
- Maintaining strong customer relationships and ensuring a positive customer experience
- Managing customer expectations and providing regular updates on progress and resolutions
- Participating in after-hours and standby support when required
Project & Rollout Support
- Assisting with national and regional rollout projects
- Supporting store openings, relocations, hardware upgrades, and technology migrations
- Coordinating with project teams, customers, and internal stakeholders to ensure successful project implementation
Asset & Inventory Management
- Maintaining accountability for company assets and installation equipment
- Ensuring accurate stock control and management of allocated hardware
- Reporting damaged, lost, or defective equipment in line with company processes
Compliance & Quality Assurance
- Adhering to company policies, procedures, and safety requirements
- Ensuring all work is completed according to installation standards and best practices
- Conducting site readiness assessments where required
- Maintaining compliance with customer and company audit requirements
Minimum Requirements
To be considered, you must have:
- Grade 12 (Matric)
- A valid South African Driver's Licence
- Your own reliable vehicle
- Ability and willingness to travel extensively within the region
- Minimum 2 years' experience in a field service, technical support, or installation environment
- Experience installing and supporting POS Systems, Payment Devices, Receipt Printers, Barcode Scanners, Tablets, Mobile Devices, and Network Infrastructure
- Experience troubleshooting hardware and software issues
- Good verbal and written communication skills
- Strong troubleshooting and problem-solving abilities
- Ability to work independently with minimal supervision
- Willingness to work after hours, weekends, and travel when required
Advantageous Qualifications
- A+, N+, or equivalent technical certification
- Diploma or Certificate in Information Technology, Electronics, Networking, or a related field
- POS, Retail Technology, or Payment Solutions certifications
- Electrical or structured cabling experience
- Retail or hospitality industry experience
Who We're Looking For
Someone who is:
- Customer-focused and service-driven
- Technically confident and solutions-oriented
- Organised and self-motivated
- Detail-oriented with a commitment to quality workmanship
- Comfortable working independently in the field
- Professional under pressure
- Adaptable and dependable
- Passionate about delivering excellent customer experiences
- Preference will be given in support of EE / AA measures.
Working Conditions
- Permanent position based in the Western Cape
- Extensive travel throughout the region
- Standard working hours with operational flexibility required
- After-hours and weekend work may be required
- Participation in standby and on-call support schedules
Key Performance Areas (KPAs)
- SLA Achievement
- Consistent achievement of service level commitments
- Timely response and resolution of customer issues
First-Time Fix Rate
- Effective diagnosis and resolution during the initial service visit wherever possible
Installation Success Rate
- Successful deployment and commissioning of equipment according to standards
Customer Satisfaction
- Professional service delivery and positive customer experience
- Strong customer relationships and communication
Productivity & Utilisation
- Effective time management and efficient completion of assigned tasks
Quality of Installations
- High-quality workmanship with minimal rework required
- Compliance with Installation Standards
- Adherence to company policies, procedures, and best practices
- Accurate documentation and audit readiness
Asset & Stock Management
- Responsible management of company assets and allocated stock
Closing Date 26 October 2026
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