Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
Requirements
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or equivalent (Essential). A relevant diploma with sufficient experience may be considered
- ISTQB Certified Tester Foundation Level (CTFL) (Essential) (must be held on appointment). Pursuit of ISTQB Advanced Level Test Analyst (CTAL-TA) or ISTQB Advanced Level Technical Test Analyst (CTAL-TTA) is required as the next professional milestone - both are administered by SASTQB. A relevant test automation certification or framework-specific credential (e.g. Selenium, Cypress, Playwright) is advantageous
- 4–7 years' relevant IT or software testing experience (Essential)
- Demonstrated end-to-end test cycle ownership in a commercial environment
- Hands-on experience introducing or maintaining test automation in a team setting
- Experience working within Agile/Scrum delivery teams
- Experience collaborating directly with business analysts and developers
- Financial services or regulated industry experience is advantageous
Duties & Responsibilities
INTERNAL PROCESS
- Take end-to-end ownership of the test cycle for assigned features or releases -from requirements review through to UAT sign-off.
- Design, create, and maintain test cases, test scripts, and test plans aligned to business requirements and acceptance criteria.
- Analyse business requirements, user stories, and technical specifications to derive comprehensive test coverage strategies.
- Execute functional, regression, integration, and end-to-end tests across assigned application areas.
- Introduce and maintain test automation capabilities - scripting automated regression and smoke tests using relevant frameworks (e.g. Selenium, Playwright, Cypress, or equivalent).
- Operate and maintain CI/CD pipeline test integration, ensuring automated tests execute as part of the deployment process.
- Define testing objectives and quality criteria at feature and sprint level to reduce the potential for defect leakage.
- Implement and maintain defect tracking discipline - ensuring defects are well-documented, prioritised, and resolved within agreed timelines.
- Collaborate actively with business analysts to validate that acceptance criteria are testable, complete, and unambiguous - flagging gaps before development begins.
- Collaborate with developers to support unit test coverage awareness and SIT activities.
- Configure test environments and execute test plans for distributed or integrated system components.
- Produce clear and accurate test summary reports for stakeholders at sprint and release level.
- Keep abreast of emerging testing tools, automation frameworks, and industry best practices.
CLIENT
- Provide testing expertise and practical advice to business and technical stakeholders.
- Build and maintain collaborative relationships with business analysts, developers, and product owners.
- Deliver on agreed service level expectations and manage stakeholder expectations proactively.
- Participate in a culture of quality, ensuring feedback loops and quality gates are embedded in delivery.
PEOPLE
- Provide guidance to junior testers through knowledge sharing, test case review, and informal mentoring.
- Actively participate in Agile ceremonies and contribute to test estimation and sprint planning.
- Pursue ISTQB Advanced Level Test Analyst (CTAL-TA) or Advanced Level Technical Test Analyst (CTAL-TTA) certification as the next professional milestone.
- Deepen domain knowledge of the functional business area the team supports to improve test relevance and business impact.
- Contribute to continuous improvement of testing standards, templates, and procedures.
FINANCE
- Identify opportunities to enhance test efficiency through automation and reusable test assets.
- Manage allocated resources responsibly and contribute to risk identification processes.
Competencies
- Examining Information
- Documenting Facts
- Checking Things
- Challenging Ideas
- Providing Insights
- Making Decisions
- Team Working
- Interpreting Data
- Embracing Change
- Meeting Timescales
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Qualifications:
- 3-year BCom degree in the following fields: Financial Planning, Investment or Business Management, Marketing, Finance, Education and Legal.
- CFA and/or CFP® is an advantage.
Experience:
- 1 to 3 years relevant industry related sales experience.
- Experience in Momentum Myriad and Investo products is an advantage.
- Strong business acumen with sound knowledge in risk assessments, claims, underwriting, tax, business
Duties & Responsibilities
Engage:
- Be visible to the IFA in order to understand their needs and drive their value proposition ( Myriad, Investo, Health & Investments)
- Visit the IFA and IFA office based on a defined plan and deliver marketing messages on the wide range of products
- Analyse, monitor and/or increase prescribed weekly activities to exceed sales targets.
- Present the professional, disciplined nature of the IFA Agenda, presentation and action any requests same day or next record minutes of all meetings
Enthuse:
- Understand who the IFA category we are targeting, the landscape they are working in, competitor influences, events that will enthuse, critical moments of truth used.
- Ensure long-lasting, deep, and meaningful relationships with the IFA
- IFAs to move from non-active supporters to active supporters, to ambassadors
Educate:
- Enhance the perception that IFA have that Momentum are thought leaders.
- Be the IFA's source of information and educator within Momentum
- Be accountable, innovative, excellent, honest, diverse, and influential in your business dealings
- Enable better financial planning and advice outcomes
Enable/ Empower:
- A competitive advantage in the future world of the consultant will be the ability to apply excellent knowledge with the ability to meaningfully contribute to the growth of the IFA’s practice.
- Consultants develop a trusting relationship with the IFA within which business advice can be given and hence growth the business
- Consultants help grow the IFA’s practice by identifying and focusing on new products and new client segments, as well as new channels.
- Continuously assist the IFA to optimise his/her book, by effectively using the campaigns on offer to satisfy further needs of their client base.
Competencies
- Working with people
- Adhering to principles & values
- Relating and networking
- Persuading & influencing
- Applying expertise & tech
- Analysing skills
- Delivering results & meet customer expectations
- Adapting & respond to change
- Coping with pressure & setbacks
- Achieving personal work goals & objectives
- Entreprenurial & Commercial thinking
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Requirements
- Matric / Grade 12
- Business related qualification (optional)
- Ability to communicate effectively in English is essential
- Proficiency in Afrikaans would be advantageous
- 2 years client service call centre experience, dealing with calls and all related admin functions
- Understanding of long-term insurance industry and In House systems
Duties & Responsibilities
INTERNAL PROCESS
- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Provide clients with the relevant information and documentation as required in line with policy guidelines.
- Capture and update client information on relevant system/s, based on data received from the client.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Adhere to legislative / compliance requirements in the service process.
- Identify and report process and system failures and enhancements to improve client experience.
CLIENT
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
- Escalate client queries to the relevant department or stakeholder.
- Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
- Leverage digital platforms and tools to enhance client servicing and ensure seamless digital client experience.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas. Take ownership for driving career development.
FINANCE
- Contribute to the financial planning process within area.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
- Examining Information
- Documenting Facts
- Establishing Rapport
- Articulating Information
- Showing Composure
- Meeting Timescales
- Upholding Standards
- Taking ownership
Competencies
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The role operates across:
- AWS cloud platforms and landing zones
- GitLab CI/CD and DevSecOps tooling
- Backstage Developer Portal
- Kubernetes and container platforms
- Infrastructure as Code platforms
- Observability platforms (Datadog, OpenTelemetry, Grafana)
- Identity and Access Management platforms
- API and Integration platforms
- Shared engineering services and platform products
- Enterprise architecture standards and technology roadmaps
Minimum Requirements
- Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering or relateddiscipline.
- 10+ years experience across software engineering, cloud engineering, platform engineering or architecture.
- 3+ years experience in a senior platform architecture or platform engineering leadership role.
- Experience building and operating enterprise-scale cloud platforms.
- Experience defining platform standards and engineering guardrails.
- Experience leading cross-functional technical initiatives.
Preferred
- Financial Services or Insurance industry experience.
- AWS certifications.
Duties & Responsibilities
Platform Strategy and Roadmap
- Define and maintain the platform capability model.
- Develop platform target architectures and roadmaps.
- Identify technology opportunities and platform improvements.
- Guide long-term platform investment decisions.
- Support enterprise modernisation initiatives.
Outputs
- Platform strategy
- Platform roadmaps
- Platform capability maps
- Technology lifecycle plans
- Platform investment recommendations
Developer Experience
- Improve developer productivity through platform capabilities.
- Promote self-service engineering practices.
- Lead Backstage adoption and evolution.
- Support reusable engineering templates and golden paths.
Outputs
- Platform onboarding journeys
- Backstage catalog structures
- Self-service capabilities
- Engineering accelerators
- Golden path guidance
Platform Guardrails
Define measurable platform guardrails covering:
- Security
- Operational supportability
- Deployability
- Observability
- Resilience
- Compliance
- Cost management
Focus on automated enforcement wherever possible.
Outputs
- Platform guardrails
- Policy-as-Code controls
- Compliance dashboards
- Conformance scorecards
- Platform standards
Technical Leadership
- Provide architectural guidance to Platform Engineers.
- Facilitate technical decision-making.
- Mentor technical leads and engineers.
- Lead platform architecture communities and forums.
- Resolve cross-platform architectural concerns.
Outputs
- Platform Architecture reviews
- Technical coaching
- Platform engineering guidance
- Community of practice leadership
Operational Excellence
- Partner with Production Engineering and SRE teams.
- Improve platform resilience and operability.
- Ensure observability standards are implemented.
- Reduce operational toil through automation.
Outputs
- Reliability improvements
- Operational readiness standards
- Platform telemetry standards
- Recovery and resilience designs
Key Accountabilities
The role is accountable for:
- Platform architecture strategy
- Platform product ownership models
- Platform guardrails and standards
- Platform reference architectures
- Cloud platform architectures
- Developer platform architecture
- Platform lifecycle management
- Platform engineering technical leadership
- Platform capability adoption
- Platform reliability and resilience
- The role is not accountable for business solution architecture delivery.
Competencies
- Platform product management
- Cloud architecture
- Systems thinking
- Architecture leadership
- Engineering enablement
- Platform governance
- Stakeholder management
- Cost optimisation
- Security enablement
- DevOps and Platform Engineering practices
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Requirements
- Bachelor of Commerce (Accounting as Major)
- 5 - 7 Years' experience in a financial or employee benefit environment
- 5+ Years' Fund Accounting experience
Duties & Responsibilities
- Maintain the general ledgers.
- Reconcile two tier balance sheet items.
- Independently prepare monthly management accounts and annual financial statements.
- Independently prepare monthly statements of cashflows within agreed timelines.
- Independently prepare audit files for annual audits and statutory valuations.
- Independently prepare and confirm monthly financial reports.
- Ensure that all statutory information for the fund is available at all times.
- Respond to audit requirements and queries and ensure audit and valuation recommendations are implemented.
- Prepare monthly general ledger reconciliations for the fund.
- Reconcile investment trial balances on a monthly basis.
- Review and analyse money movement on a daily basis.
- Perform bank reconciliations.
- Prepare and submit monthly PAYE returns to SARS.
- Process journals on the general ledger system within the agreed time.
- Comply with the rules of the Pension Fund, the Pension Fund Act and all requirements of the FSCA.
- Prepare asset and liability matching on a monthly basis.
- Prepare and submit annual financial statements of pension fund.
Competencies
- Accountability
- Accuracy
- Attention to detail.
- Analytical thinking
- Teamwork
- Communicating with impact
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Requirements
- Matric or equivalent.
- Minimum of 4 years’ Employee benefits experience.
- Extensive industry knowledge and product knowledge as well as relevant legislation.
Duties & Responsibilities
INTERNAL PROCESS
- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement (48Hrs) and quality standards.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Acknowledge receipt of emails timeously and provide detailed feedback to ensure a one stop service delivery.
- Provide clients with the relevant information and documentation as required in line with policy guidelines, e.g., Documentation for employee access.
- Capture and update client information on relevant system/s, based on data received from the client.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Answering calls from members and service providers to confirm benefits and assist with queries.
- Provide a first call resolution for resolving member and service provider queries.
- Ensure that documentation is completed accurately and correctly as per departmental guidelines to meet client needs.
- Effectively utilise IT systems to ensure accuracy of documentation.
- Adhere to legislative / compliance requirements in the service process/ training on updates provided by L&D
- Identify and report process and system failures and enhancements to improve client experience.
- Deal promptly with client requests in a competent, efficient and professional manner.
- Collaborate and partner with team members to drive and support effective teamwork.
CLIENT
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
- Provide accurate information and advice to clients and stakeholders to ensure that the client receives the appropriate after sales services.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Provide authoritative, expertise and feedback to clients and stakeholders where relevant.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
FINANCE
- Identify opportunities to enhance cost-effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
- Attention to detail.
- Planning and organising.
- Communication skills (verbal and email).
- Accountability.
- Client orientation.
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Experience
- Minimum of 4 years of experience (Quality Assuaurance)
- Financial service provider/employee benefits required
Qualifications
- Matric
- Relevant Business Qualification
Duties & Responsibilities
- Check and verify all financial and non-financial operational transactions including client interactions accurately and within the agreed turnaround times and service level agreements ensuring no daily backlog in quality queues.
- Identify and clearly note gaps in transactional processing performance or service delivery and give concise recommendation/feedback for corrections and improvements in service delivery on relevant platforms for immediate action by operations service consultants and to allow accurate reporting on up-skilling and development to the operational management team.
- Contribute to the identification of business services process issues and development of solutions, escalating to the Quality Control Portfolio Manager to determine the best operational course of action.
- In collaboration with the Portfolio Manager implement and take joint accountability for the service response to the Momentum Corporation Operational business strategy.
- Contribute and ensure compliance to relevant legislation and risk mitigation strategies.
- Deliver on service level agreements to ensure that the overall client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Adopt a performance culture that exceeds service delivery expectations, maint-aining high quality output within service level agreement.
- Adopt a culture of accountability for personal, regional and cross-regional queue management to ensure full-time turn-around time of quality control items is maintained.
- Understand impact of quality effort to overall client experience.
- Take full accountability for personal management of own standard delivery service.
- Build strong relationships through providing consistent and accurate concise recommendation/feedback, expressing positive expectations to improve overall high-quality client service experience.
- Exceed client expectation by adopting a cross regional team culture.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of operational process changes, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
- Check and verify all operational processes and client interactions timeously and accurately to avoid reworks and late processing penalties.
- Adopt a culture of excellence ensuring zero defects / errors in overall client experience from Momentum Corporate operational teams.
Competencies
- Collaboration.
- Customer Orientation.
- Impact and influence.
- Accountability.
- Adaptability.
- Attention to detail.
- Communication skills.
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Requirements
- Post graduate qualifications in Business, Information Technology or related field / Business Analysis diploma.
- 3+ years of experience in an insurance or financial industry environment with experience in employee benefits client service and product management / implementation beneficial.
- 5+ years’ experience in the insurance, employee benefits or another B2B2C industry with experience in business process design and optimisation, client journey mapping is essential.
- Knowledge and experience of business systems, service models and product management.
- Experience supporting enterprise-scale service model design or implementation initiatives will be an advantage.
- Exposure to business process design supporting product design and implementation, preferably in complex or regulated environments (e.g., financial services, insurance, telco) will be an advantage.
- Experience working across business, actuarial, product, and technology domains.
- Experience in process performance monitoring and reporting, user adoption and performance metrics is essential.
- Design Thinking and facilitation experience is essential.
- SCRUM / Agile experience.
- Strong project management capabilities and experience building business cases.
- Strong track record for driving change through collaboration, building relationships and trust and obtaining buy-in from key stakeholders.
- Proven track record and passion for identifying business process inefficiencies and opportunities for implementing solutions for business process optimisation.
- Product knowledge and product development frameworks
Duties & Responsibilities
Service Model Design & Implementation
- Support the end-to-end design and implementation of service models to enable a differentiated, digitally enabled and harmonised client experience across the business.
- Facilitate the translation of client experience strategies into practical service design blueprints, processes, governance, and performance measures.
- Monitor adoption of service designs that are scalable across product lines.
- Work with key stakeholders to ensure alignment between service design, operational capabilities, and business strategy.
- Facilitate business and process transformation workstream activities (product, commercial, operations etc) for the ecosystem modernization programme.
- Facilitate structured design workshops for service model design and implementation.
Business Process Design & Optimisation
- Manage and execute the Business Process Optimisation roadmap for the business, ensuring that all processes in the business are documented.
- Facilitate the design and redesign of high-impact business processes (e.g. client onboarding, claims, administration, servicing etc.)
- Identify and redesign business processes to remove process inefficiencies, bottlenecks, duplication, and waste.
- Ensure business processes are scalable, compliant, and digital-first.
- Champion continuous improvement culture across the organisation.
- Define and track process performance metrics (KPIs): Cycle time, Cost-to-serve, First-time-right rates, Experience indicators, Digital adoption and self-service usage, Process efficiency gains, etc.
Product Design Support
- Provide business process and service design support to commercial product design and enhancement initiatives.
- Collaborate with product, actuarial, servicing and commercial teams to design business processes and service models aligned to product features, pricing logic, strategic objectives and service constructs.
- Ensure business processes and service models supporting new and enhanced products are designed with serviceability, operational efficiency, and customer value in mind.Support the development of clear product-service integration models.
Key Deliverables
- Document and maintain enterprise-wide business processes taxonomy.
- Facilitate the design and redesign of business processes aligned to the standardised process frameworks and methodologies and Momentum Corporate’s strategic objectives.
- End-to-end redesigned of existing business processes and design of new business processes aligned to product development and product enhancements.
- Document and manage Automation pipeline and delivery roadmap.
- Process performance dashboards and reporting.
- Preparation of business transformation impact reports (efficiency, cost, etc).
- Collaborate with stakeholders to identify and understand strategic goals/objectives, the interdependencies between projects and opportunities for enhancement of Momentum Corporate’s business processes.
- Working with the key stakeholders, development of Business Cases, designing business processes and service models, as well as data analytics capabilities and reporting aligned to strategic objectives.
- Maintain an expert level of understanding of business needs.
- Be informed of the latest legal, governance and tax related developments that may impact area of accountability.
- Be a driver of change in the context of service design, business process optimisation and ecosystem modernisation.
- Participates in SCRUM ceremonies and work within the SCRUM / Agile framework adopted by Momentum Corporate.
- Regularly provide status updates and reports to relevant stakeholders.
- Ongoing monitoring of effectiveness and efficacy of business processes, including monthly and quarterly reporting as is required by the business.
Competencies
- Accountability
- Adaptability
- Communicating with impact
- Decision making and problem solving
- Service Excellence
- Organisation and attention to detail
- Process Engineering
- Goal oriented and self-motivated
- Ability to see the bigger picture
- Take initiative and be pro-active
- Confident, professional and quick learner
- Enhanced interpersonal skills for effective liaison between business Stakeholders and the Digital & Technology team
- Client orientation
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Qualifications:
- 3-year BCom degree in the following fields: Financial Planning, Investment or Business Management, Marketing, Finance, Education and Legal.
- CFA and/or CFP® is an advantage.
Experience:
- 1 to 3 years relevant industry related sales experience.
- Experience in Momentum Myriad and Investo products is an advantage.
- Strong business acumen with sound knowledge in risk assessments, claims, underwriting, tax, business
- Knowledge of financial services industry, insurance products and regulatory & legislation is advantagous.
Duties & Responsibilities
Engage:
- Be visible to the IFA in order to understand their needs and drive their value proposition ( Myriad, Investo, Health & Investments)
- Visit the IFA and IFA office based on a defined plan and deliver marketing messages on the wide range of products
- Analyse, monitor and/or increase prescribed weekly activities to exceed sales targets.
- Present the professional, disciplined nature of the IFA Agenda, presentation and action any requests same day or next record minutes of all meetings
Enthuse:
- Understand who the IFA category we are targeting, the landscape they are working in, competitor influences, events that will enthuse, critical moments of truth used.
- Ensure long-lasting, deep, and meaningful relationships with the IFA
- IFAs to move from non-active supporters to active supporters, to ambassadors
Educate:
- Enhance the perception that IFA have that Momentum are thought leaders.
- Be the IFA's source of information and educator within Momentum
- Be accountable, innovative, excellent, honest, diverse, and influential in your business dealings
- Enable better financial planning and advice outcomes
Enable/ Empower:
- A competitive advantage in the future world of the consultant will be the ability to apply excellent knowledge with the ability to meaningfully contribute to the growth of the IFA’s practice.
- Consultants develop a trusting relationship with the IFA within which business advice can be given and hence growth the business
- Consultants help grow the IFA’s practice by identifying and focusing on new products and new client segments, as well as new channels.
- Continuously assist the IFA to optimise his/her book, by effectively using the campaigns on offer to satisfy further needs of their client base.
Competencies
- Working with people
- Adhering to principles & values
- Relating and networking
- Persuading & influencing
- Applying expertise & tech
- Analysing skills
- Delivering results & meet customer expectations
- Adapting & respond to change
- Coping with pressure & setbacks
- Achieving personal work goals & objectives
- Entreprenurial & Commercial thinking
go to method of application »
Requirements
- Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering or related discipline.
- 10+ years experience across software engineering, cloud engineering or platform engineering.
- 3+ years experience in a senior platform engineer role.
- Experience building and operating enterprise-scale cloud platforms.
- Experience defining platform standards and engineering guardrails
Duties & Responsibilities
Platform Engineering and Automation
- Design, build, configure and operate secure, reliable and reusable engineering platform capabilities.
- Translate approved platform architecture and engineering standards into working platform products, automation and self-service services.
- Automate infrastructure provisioning, configuration, deployment and operational activities using Infrastructure as Code and GitOps practices.
- Develop reusable templates, modules and platform components that reduce duplication across engineering teams.
Developer Platform and Experience
- Build and maintain developer self-service capabilities, engineering templates, service catalogue integrations and golden paths.
- Enable engineering teams to provision environments and deploy applications with minimal dependence on central teams.
- Work directly with engineering teams to identify delivery friction and continuously improve the developer experience.
- Maintain clear technical documentation and usage guidance for platform capabilities.
CI/CD and Software Delivery
- Build and maintain standardised CI/CD pipelines and deployment automation.
- Embed automated testing, security scanning, quality controls and policy enforcement into engineering workflows.
- Support safe deployment patterns, environment promotion, rollback and recovery.
- Improve the repeatability, speed and reliability of software delivery.
Cloud and Runtime Platforms
- Engineer and operate cloud, container and Kubernetes platform capabilities.
- Implement secure cloud foundations, networking, identity, access and environment configurations in line with approved architecture.
- Monitor platform capacity, performance, availability and cost, and implement improvements whererequired.
- Maintain platform components through upgrades, patching and lifecycle management.
Reliability, Observability and Security
- Build observability into platform capabilities using standard logging, metrics, tracing, dashboards andalerts.
- Define and implement platform service-level indicators and operational health measures.
- Participate in incident response, root-cause analysis and the engineering of permanent corrective actions.
- Embed security controls, secrets management, access controls and compliance guardrails into the platform by default.
- Reduce recurring operational work through automation and engineering.
Technical Leadership and Collaboration
- Provide technical guidance and mentoring to platform engineers and delivery teams.
- Contribute to platform design decisions, technical reviews, engineering standards and the platformroadmap.
- Collaborate with Architecture, Software Engineering, Security and Production Management to ensureplatform capabilities are usable, supportable and aligned with organisational standards.
- Evaluate new platform technologies through practical prototyping and evidence-based recommendations.
Competencies
Success will be measured through:
- Increased adoption of standard platform capabilities, reusable components and golden paths.
- Reduced time to provision environments, onboard engineers and establish new application services.
- Increased percentage of infrastructure, configuration and deployments managed through code and automation.
- Reduced manual platform requests, engineering toil and duplicated platform solutions.
- Improved deployment frequency, lead time for change, deployment success and recovery time.
- Achievement of agreed platform availability, performance, security and service-level objectives.
- Improved observability coverage and reduced recurrence of platform-related incidents.
- Positive feedback from engineering teams on platform usability, reliability and developer experience.
- Platform changes delivered in line with agreed engineering standards, security controls and operational readiness requirements.
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Qualifications:
- 3-year BCom degree in the following fields: Financial Planning, Investment or Business Management, Marketing, Finance, Education and Legal.
- Willingness to study towards the degree and recognition of prior learning if you have 3+ years of experience in the IFA industry.
- CFA and/or CFP® is an advantage.
Experience:
- 1 to 3 years relevant industry related sales experience.
- Experience in Momentum Myriad and Investo products is an advantage.
- Strong business acumen with sound knowledge in risk assessments, claims, underwriting, tax, business assurance.
- Knowledge of financial services industry, insurance products and regulatory & legislation is advantagous.
Duties & Responsibilities
Engage:
- Be visible to the IFA in order to understand their needs and drive their value proposition ( Myriad, Investo, Health & Investments)
- Visit the IFA and IFA office based on a defined plan and deliver marketing messages on the wide range of products
- Analyse, monitor and/or increase prescribed weekly activities to exceed sales targets.
- Present the professional, disciplined nature of the IFA Agenda, presentation and action any requests same day or next record minutes of all meetings
Enthuse:
- Understand who the IFA category we are targeting, the landscape they are working in, competitor influences, events that will enthuse, critical moments of truth used.
- Ensure long-lasting, deep, and meaningful relationships with the IFA
- IFAs to move from non-active supporters to active supporters, to ambassadors
Educate:
- Enhance the perception that IFA have that Momentum are thought leaders.
- Be the IFA's source of information and educator within Momentum
- Be accountable, innovative, excellent, honest, diverse, and influential in your business dealings
- Enable better financial planning and advice outcomes
Enable/ Empower:
- A competitive advantage in the future world of the consultant will be the ability to apply excellent knowledge with the ability to meaningfully contribute to the growth of the IFA’s practice.
- Consultants develop a trusting relationship with the IFA within which business advice can be given and hence growth the business
- Consultants help grow the IFA’s practice by identifying and focusing on new products and new client segments, as well as new channels.
- Continuously assist the IFA to optimise his/her book, by effectively using the campaigns on offer to satisfy further needs of their client base.
Competencies
- Working with people
- Adhering to principles & values
- Relating and networking
- Persuading & influencing
- Applying expertise & tech
- Analysing skills
- Delivering results & meet customer expectations
- Adapting & respond to change
- Coping with pressure & setbacks
- Achieving personal work goals & objectives
- Entreprenurial & Commercial thinking
go to method of application »
Requirements
- Qualifications as per fit and proper requirements to be registered as a licensed compliance officer with the Financial Sector Conduct Authority (FSCA)
- Admitted Attorney, Chartered Accountant, Post graduate qualification in Compliance Management will be added advantage.
- Degree in Commercial, Legal, Risk Management, Audit, Finance, related field.
- 7 - 8+ year of experience
Duties & Responsibilities
- Prepare and submit Quarterly Group Compliance Report for relevant governance committees
- Liaise with the Prudential Authority and Financial Sector Conduct Authority in respect of all Market Conduct-related topics
- Managing & attending regulatory on-sites and inspections
- Attending to and submitting regulatory returns and analytics
- Conduct research to identify and monitor regulatory and market trends
- Identify and prioritise relevant legislation and perform impact analyses
- Identify controls needed to manage compliance with legislation
- Identify gaps and agree on corrective action and remediation timelines
- Assess controls and determine frequency of monitoring
- Oversee the implementation of the coverage plan and quarterly reporting thereon
- Work with other assurance providers to provide combined assurance where relevant
- Oversee completed audits and ensure follow-up on outstanding findings and required areas of improvement
- Serve as Money Laundering Compliance Officer
- Maintain regulatory universe and regulatory body list following updates to relevant regulations and co-ordinate input from business
- Review processes and tools in the light of changing requirements and monitor the broader implementation thereof
- Provide professional advice, guidance and training to group on compliance matters
- Collaborate, build and enhance relationships with internal and external stakeholders
- Build and maintain relationships with clients and internal and external stakeholders
- Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
- Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after-sales service
- Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
- Contribute to creating a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
- Contribute to and drive a culture that guides and directs best practice, fostering an environment of continuous learning, people growth and improvement and cohesiveness
- Effectively manage your performance within the team in order to ensure business objectives are achieved
- Be a role model for innovation, change agility and collaboration behaviours within the team
- Identify solutions to enhance cost effectiveness and increase operational efficiency
- Manage financial and other company resources under your control with due respect
- Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy
- Drafting compliance reports for Group’s governance forums
- Liaison with the Prudential Authority, Financial Sector Conduct Authority and other regulatory bodies
- Handling regulatory onsites, inspections, desktop reviews
- Conducting deep dives on compliance-related topics
- Insurance, Prudential & Market Conduct Regulatory Universe
- Compliance Risk Management
- Drawing up Compliance Risk Management Plans
- Conducting Risk Assessments
- Drafting Policies and Frameworks
- Industry best practice in all areas relevant to the role
- Evolving technology and digital adoption
- Data analysis and data-driven decision-making
- Specialist leader of compliance / regulatory team
Compliance Requirements
- Regulatory requirements and changes thereto (local and cross border) LTIA, STIA (including the PPR’s), Insurance Act & the Prudential Standards (GOI’s, GOG’s, FSI’s, FSG’s), FSRA, Pension Funds Act, Companies Act, FAIS, FICA, CISCA, POPIA, CoFI, etc
- Draft and refresh compliance policies, frameworks, methodologies and practices
- Display a sound understanding of the regulatory universe and how it applies to different businesses
- Design Risk-based compliance coverage plans, coordinate Business Unit monitoring and combined assurance with Risk and Internal Audit; ensure qualitative CAF/ORSA and Board reporting with insights and dashboards
- Conducting gap analyses, providing compliance assurance and monitoring
- Ability to draft succinct compliance reports at Board level
- Draft succinct compliance assurance opinions
- Create dashboard reporting
- Provide compliance-related training and review of training material
- Champion a one compliance culture with visible influence, constructive challenge, and pragmatic advice to business; participate in industry forums.
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Role Purpose
- The Risk Graduate Programme provides a structured development opportunity for an unemployed graduate who is interested in building a career in risk management within the financial services and insurance industry. The graduate will gain practical workplace experience by supporting risk management activities across the business, including risk identification, assessment, monitoring, reporting, governance and control processes.
- The role will provide exposure to how risk considerations are incorporated into business decision-making and operational activities. Through practical experience, mentoring and structured development opportunities, the graduate will develop the technical, analytical and professional capabilities required to establish a strong foundation for a career in risk management.
- Completion of the graduate programme does not guarantee permanent employment but provides valuable industry experience and career development. As a Graduate, you will be employed for a period of twelve (12) months.
Requirements
- South African citizen.
- Relevant Bachelor's degree or equivalent qualification.
- Suitable fields could include Risk Management, Finance, Accounting, Economics, Business Management, Auditing, Statistics, Mathematics or a related discipline.
- Currently unemployed.
- Strong analytical and problem-solving ability.
- Good written and verbal communication skills.
- Good attention to detail.
- Proficiency in Microsoft Office, particularly Excel, PowerPoint and Word.
- Ability to analyse information and communicate findings clearly.
- Willingness to learn and develop within a financial services environment.
- Must be 18 – 35 years old
Duties & Responsibilities
- As mentioned in the Role Purpose.
Competencies
- Strong analytical and information-gathering skills.
- Attention to detail and accuracy.
- Good recordkeeping and administrative skills.
- Effective written and verbal communication skills.
- Good organisational and time-management skills.
- Ability to work independently and as part of a team.
- Professionalism and respect for confidentiality.
- Proficiency in Microsoft Office applications.
- Learning agility and willingness to take accountability.
- Strong interpersonal and stakeholder engagement skills.
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Role Purpose
- The graduate will gain practical experience within the Human Capital function, with a primary focus on Talent Acquisition and Recruitment Support. Exposure will include recruitment administration, interview coordination, candidate communication, onboarding support, recruitment reporting, and stakeholder engagement. The role will also provide opportunities to gain broader exposure across other Human Capital functions and initiatives, fostering an understanding of the employee lifecycle.
- Successful completion of the Graduate Programme does not guarantee permanent employment. Any future employment opportunities will be determined based on business needs, availability of suitable vacancies, and individual performance.
Requirements
Applicants must hold a Bachelor's Degree at NQF Level 7 in one of the following or a closely related field:
- Human Resource Management
- Industrial Psychology / Organisational Psychology
- Be a South African citizen.
- Be currently unemployed.
- Hold a relevant Bachelor's Degree or Advanced Diploma at NQF Level 7.
- Not have previously participated in an internship or graduate programme.
- Be proficient in Microsoft Office applications.
- Have good administrative and organisational skills.
Competencies
- Developing Expertise: Is open to taking up learning opportunities; is quick in acquiring knowledge and skills; develops expertise by updating specialist knowledge.
- Taking Action: Takes action to make things happen; uses initiative to start things up; shows drive and invests personal energy.
- Team Working: Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision-making.
- Embracing change: Copes with change and variety; tolerates uncertainty and ambiguity; adapts to new challenges.
- Producing output: Is focused on activity and works quickly; keeps busy and maintains productivity; is comfortable multi-tasking to produce output.
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Role Purpose
- The Compliance Graduate Programme provides a structured development opportunity for an unemployed graduate who is interested in building a career in compliance within the financial services and insurance industry. The graduate will gain practical workplace experience by supporting compliance management activities across the business, including regulatory compliance monitoring, policy implementation, compliance assessments, reporting, governance, and adherence to legislative and regulatory requirements.
- The role will provide exposure to how compliance requirements are integrated into business processes, decision-making, and operational activities to ensure the organisation meets its legal, regulatory, and ethical obligations. Through practical experience, mentoring, and structured development opportunities, the graduate will develop the technical, analytical, and professional capabilities required to establish a strong foundation for a career in compliance management.
- Completion of the graduate programme does not guarantee permanent employment but provides valuable industry experience and career development. As a Graduate, you will be employed for a period of twelve (12) months.
Requirements
- Be a South African citizen
- Be currently unemployed
- Hold a relevant Bachelor's Degree or Advanced Diploma at NQF Level 7
- Not have previously participated in an internship or graduate programme
- Be proficient in Microsoft Office
- Have good analytical and problem-solving skills
- Demonstrate strong attention to detail and accuracy
- Have good written and verbal communication skills
- Be organised and able to maintain accurate records
- Be willing to learn and develop within a compliance and regulatory environment
Duties & Responsibilities
- As mentioned in the Role Purpose.
Competencies
- Strong analytical and information-gathering skills.
- Attention to detail and accuracy.
- Good recordkeeping and administrative skills.
- Effective written and verbal communication skills.
- Good organisational and time-management skills.
- Ability to work independently and as part of a team.
- Professionalism and respect for confidentiality.
- Proficiency in Microsoft Office applications.
- Learning agility and willingness to take accountability.
- Strong interpersonal and stakeholder engagement skills.
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Qualifications:
- 3-year BCom degree in the following fields: Financial Planning, Investment or Business Management, Marketing, Finance, Education and Legal.
- CFA and/or CFP® is an advantage.
Experience:
- 1 to 3 years relevant industry related sales experience.
- Experience in Momentum Myriad and Investo products is an advantage.
- Strong business acumen with sound knowledge in risk assessments, claims, underwriting, tax, business
- Knowledge of financial services industry, insurance products and regulatory & legislation is advantagous.
Duties & Responsibilities
Engage:
- Be visible to the IFA in order to understand their needs and drive their value proposition ( Myriad, Investo, Health & Investments)
- Visit the IFA and IFA office based on a defined plan and deliver marketing messages on the wide range of products
- Analyse, monitor and/or increase prescribed weekly activities to exceed sales targets.
- Present the professional, disciplined nature of the IFA Agenda, presentation and action any requests same day or next record minutes of all meetings
Enthuse:
- Understand who the IFA category we are targeting, the landscape they are working in, competitor influences, events that will enthuse, critical moments of truth used.
- Ensure long-lasting, deep, and meaningful relationships with the IFA
- IFAs to move from non-active supporters to active supporters, to ambassadors
Educate:
- Enhance the perception that IFA have that Momentum are thought leaders.
- Be the IFA's source of information and educator within Momentum
- Be accountable, innovative, excellent, honest, diverse, and influential in your business dealings
- Enable better financial planning and advice outcomes
Enable/ Empower:
- A competitive advantage in the future world of the consultant will be the ability to apply excellent knowledge with the ability to meaningfully contribute to the growth of the IFA’s practice.
- Consultants develop a trusting relationship with the IFA within which business advice can be given and hence growth the business
- Consultants help grow the IFA’s practice by identifying and focusing on new products and new client segments, as well as new channels.
- Continuously assist the IFA to optimise his/her book, by effectively using the campaigns on offer to satisfy further needs of their client base.
Competencies
- Working with people
- Adhering to principles & values
- Relating and networking
- Persuading & influencing
- Applying expertise & tech
- Analysing skills
- Delivering results & meet customer expectations
- Adapting & respond to change
- Coping with pressure & setbacks
- Achieving personal work goals & objectives
- Entreprenurial & Commercial thinking
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Requirements
- Matric
- Related qualifications/Degree.
- 6-8 years' experience in the financial services industry.
Duties & Responsibilities
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Monitor and evaluate operational processes for quality and effectiveness and make adjustments as required.
- Manage a comprehensive client service function, ensuring timeous and accurate service delivery.
- Workflow management: Daily workflow management and effective resource planning. Problems identified & resolved. Service Level Agreements adherence and production statistics.
- Reporting: Deliver quality and meaningful reports on client service within agreed timeframes.
- Identify and report new trends in the market. Identification and reporting of system-related problems.
- Review performance target in line with business objectives and realities to ensure optimal performance is maintained.
- Customer engagement/retention: Engagement/retention of clients within current portfolio.
- External Customer Satisfaction: Effective and consistent service delivery and support to external clients in line with company values and TCF principles.
- Internal Collaboration: Effective and consistent service delivery and support to all internal clients.
- Define service practices which build rewarding relationships, encourage innovation, and allow others to provide exceptional client service.
- Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
- Create a positive work climate and culture.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values.
- Enable a learning and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members.
- Effectively manage performance within the team in order to ensure business objectives are achieved.
- Encourage innovation, change agility and collaboration within the team.
- Implement sound financial controls and monitor and manage expenditure relative to budget.
- Take responsibility for the unlocking of operational efficiencies.
- Implement risk management, governance, and compliance policies in own practice area.
- Manage governance and risk exposure liability.
Competencies
- Business acumen.
- Client commitment.
- Drive for results.
- Leads change and innovation.
- Impact and Influence.
- Self-awareness and insight.
- Diversity and inclusiveness.
Method of Application
Use the link(s) below to apply on company website.
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