Customer Care Specialist at Kerry

Key responsibilities

Customer Support & Operational support

• Capturing of orders onto SAP
• Changes to orders maintained
• Sales order confirmations timeously sent
• Weekly open order reports
• Providing full and concise feedback pro-actively
• Going the extra mile to WOW customers
• Adhering to SLA’s and KPI’s per Kerry strategy
• Liaising with sites via cockpits on changes to orders or escalations
• Fully utilising Salesforce for all communication
• OTIF management
• Handling returns on SAP
• Build relationships with Key Account managers and sites to create a culture of inclusivity
• Ensure we are adhering to business terms
• Following processes and business terms

Qualifications and skills

• Grade 12 (NSC)
• Minimum of 3 years’ experience in contact centre/customer service
• Working Knowledge of SAP Software Applications
• Preferable experience in Salesforce
• Experience in handling customer queries
• Understanding order to billing process