Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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Responsibilities
- We have an amazing opportunity for a Team Leader (Mobile) based in Abaqulusi, KwaZulu-Natal. Do you think you have what it takes to be our newest Purple Star?
You Bring
- A minimum of 12 months in a leadership role
- Track record of over-achieving quota
- Ability to understand customer needs and handle different types of personalities
- Strong listening, communication, presentation, and social skills
- Valid Driver’s License
A Bonus To Have:
- Post-Matric Qualification
What You’ll Do For The Brand:
- Work closely with Area Managers to meet required targets
- Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
- Facilitate daily promotional activities
- Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
- Management of stock (daily report on stock levels and usage)
- Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
- Conduct market analysis/research to make suggestions for improvements within the mobile department
- Recruitment and interviewing in coordination with Area Manager and HR department
- The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
- Management of team members leave, absenteeism, and attendance
- Identify potential of Top Up Voucher outlets. Visiting outlets where required
- Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
- Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
- Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
- Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
- Submit Daily Reports.
- Any other related duties that might be required.
What You’ll Bring To The Team:
- Good communication and interpersonal skills
- Excellent Listening skills
- Must be result driven
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge
Apply Before 07/03/2026
go to method of application »
Skill Set
- Promotion
- Excellent Customer Service
- Communication
- Active Listening
Responsibilities
- We have an amazing opportunity for Sales Agent Field to be based in Thabazimbi, Limpopo. Do you think you have what it takes to be our newest Purple Star?
You Bring:
- Sales exp
- Customer Service
What You’ll do for the Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
Apply Before 07/03/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Team Leader (Mobile) to be based in Mtubatuba, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible to ensure growth targets for mobile betting are achieved. Analyse financial information to identify trends, manage costs, and increase profits within the team. Ensure proactive reporting on these areas.
You Bring:
- Valid driver’s license.
- 12 months experience in a leadership role.
- Track record of over – achieving quota.
- Ability to understand customer needs and handle different types of personalities.
A Bonus To Have:
What You’ll Do For The Brand:
- Work closely with Area Managers to meet required targets
- Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
- Facilitate daily promotional activities
- Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
- Management of stock (daily report on stock levels and usage)
- Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
- Conduct market analysis/research to make suggestions for improvements within the mobile department
- Recruitment and interviewing in coordination with Area Manager and HR department
- The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
- Management of team members leave, absenteeism, and attendance
- Identify potential of Top Up Voucher outlets. Visiting outlets where required
- Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
- Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
- Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
- Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
- Submit Daily Reports
- Any other related duties that might be required.
What You’ll Bring To The Team:
- Demonstrate good analytical skills.
- Strong computer skills.
- Demonstrate creative skills.
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrate excellent attention to detail.
- Must be able to plan effectively and efficiently in order to meet deadlines.
Apply Before 07/03/2026
go to method of application »
Responsibilities.
- We have amazing opportunities for a Sales Agent (Field) to be based in George, Cape Town. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base.
- Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
What You’ll Do For The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring To The Team:
- Promotion
- Excellent Customer Service
- Communication
- Active Listening
Apply Before 07/03/2026
go to method of application »
Skill Set
- Follows through and delivers results in spite of obstacles.
- Admits to errors and takes corrective action to avoid repetition.
- Approaches own work with dedication and high sense of responsibility
- Execute a variety of functions within a business administrative environment.
- Plan and organise administrative functions proactively. Collect information and ensure accuracy of information.
Responsibilities
Financial Metrics/Operational Duties
- Work closely with the relevant senior accountant(s) and Group iBranch Accountant.
- Collect and analyse data to detect reconciliation weaknesses and identify key and residual risks.
- Ensure all transactions are accounted for in Pastel and reconciled
- Reconciliation of Mobile Vouchers and ensuring adequate controls are implemented to safeguard the company against financial loss.
- Reconciliation of Tax2/Tax3 Data to ensure accuracy of gambling tax payments.
- Maintain and enhance daily, weekly and monthly reconciliations
- Implementing controls for third party integrations and ensuring transactions are auditable.
- Escalate client debit balances and reconciliation variances that have not been cleared within the standard operating procedures/timeframe
- Work closely with the development and operational teams to test interactions and new products.
- Ensure supporting financial records are accurate and reliable and available prior to new product deployment (data, tax, balances report and balancing the account reports). Where there are deviations to this notification of senior management is required.
- Oversee the deployment of new reconciliation software and/or related processes
- Ensure daily reconciliation signoffs are performed by the team on the nominated software
- Support junior staff and assist with the resolution and escalation of variances
- Submit a daily report summarising key aspects of the daily sign offs
- Identify and rectify weaknesses within procedures, processes, policies and related internal control frameworks
- Continuously look to improve efficiency and effectiveness through ongoing learning/development and new techniques
- Perform consulting activities and ad hoc assignments as they arise
- Ensure deadline is met for relevant tasks
- Timeous and accurate reporting of findings with material value or material risk
- Working on new projects
Compliance, risk and quality
- Creating, maintaining and enforcing company policies and procedures
- 100% compliance with health and safety regulations (where applicable)
- Compliance with relevant laws and regulations relating to iBranch operations
- Support the group ibranch account regarding the maintenance of the risk register
- Intense focus on quality with regards to communication, capturing, documentation etc
- Maintenance of department process write-ups/ system descriptions and quarterly updating
- Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place
- Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons - of which is substantiated by facts with no numbers in the formulas
- Ensure the above (final version) and other documents are chronologically saved/backed up.
- Ensure Monthly recons are finalised and saved with supporting photos on the designated software
- Summarise the detailed daily findings on the designated software and submit a daily report to the Group retail accountant and Group Risk and Finance Manager.
- Effectively deal with internal, external, SARS, NCA and BEE auditors
- Promote declaration of all gifts and report suspicious requests to clear queries from departments responding to queries
- To escalate a single shortage of R2k or greater to the Group ibranch Accountant and or Group Risk and Finance Manager
- Promote declaration all conflicts of interest upfront
- Promote a culture of confidentiality within the business with regards to the protection of personal information
- Promote a culture of compliance with FICA and AML regulations with regards to reporting of suspicious transactions.
- Ensure all personal information of loan applicants and suppliers and other stakeholders is not shared and is maintained in a secure environment.
- Stay abreast with changes in the relevant industry and changes to relevant Acts/Regulations
- Ensure that relevant IBranch Policies, Procedures, Manuals and training manuals are maintained and updated accordingly
- Ensure that various iBranch templates/forms/agreements/ T&Cs are maintained and updated accordingly
Growth and new markets/products
- Key supplier relationship management
- Source new products/innovations/robotics/artificial intelligence/predictive analysis
- Development of existing products/software
- Ensure that measures are put in place and steps are taken to achieve short term, medium term, long term goals
- Assist with company projects or lead company projects as allocated from time to time
Qualifications
- Valid driver’s licence
- Own Transport - Preferable
- Completed SAICA Articles - Advantageous
- 2 years practical auditing/accounting experience
- Pastel Evolution Knowledge - Advantageous
- Completed Matric with English and Mathematics
Apply Before 07/03/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Betting Clerk to be based in Chatsworth, KwaZulu-Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.
A Bonus To Have:
- Valid driver’s license
- Related Diploma/Degree
- Matric
- 1-2 years’ experience in the Gaming industry.
What You’ll Do For The Brand:
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratchings which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, Theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your work stations is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to other team members.
What You’ll Bring To The Team:
- Demonstrate good analytical skills.
- Strong computer skills.
- Demonstrate creative skills.
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrate excellent attention to detail.
- Must be able to plan effectively and efficiently in order to meet deadlines.
Apply Before 07/03/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Graphic Designer (Junior) to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
You Bring:
- Graphic Design Skills (Basic)
- Desktop Publishing Tools
- Layout Skills
- Photoshop
A bonus to have:
- Bachelor’s Degree in Graphic Design (Advantageous)
What You’ll Do For The Brand:
Operational
- General design work (posters, flyers, merchandise and other marketing material).
- Determine the message the design should portray and work closely with the marketing function
- Create images in line with the marketing strategy and brand strategy, aligned to internal company design preferences.
- Display a range of creative design techniques to materialize the concept and design required
- Achieving deadlines and working as quick and efficiently as possible.
- Updating adverts on the website and betting displays.
- Liaising with branch team leaders and managers with regards to any design work requested for their branch.
- Photocopying and deep etching pictures in photoshop.
- Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts.
- Obtain approval of concept by submitting rough layout for approval.
- Prepare finished copy and prepare final layout by marking and pasting up finished copy and art.
- Complete projects by coordinating with printing and publishing.
- Anticipate the type of design required based on past experience and feedback.
- Solely responsible for Game On Soccer pocket guide and Lucky Numbers Results sheet.
- Assists with weekly pages for SBN.
People
- Comply with company policy and values.
Compliance, risk and quality
- Compliance with company policies and procedures.
- Ensure logical saving of all work, designs, artwork, approvals etc.
- Ensure that all artwork, designs, approvals etc are chronologically saved/backed up.
- Ensure error free designs with accurate content.
- Ensure that designs are free from racial, gender bias, derogatory, defamatory comments.
Growth and new markets/products
- Ensure measures are put in place and steps are taken to achieve the short term, medium term and long-term goals.
- Product innovation, new service offerings to customers.
- Source new customers.
What You’ll Bring To The Team:
- Ability to problem solve in a timely and effective manner
- High sense of accountability towards work
- Computer Skills.
Apply Before 07/03/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Graphic Designer (Mid-Weight) to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
You Bring
- 3 – 5 years in a Graphic Designer role
- Graphic Design Skills
- Desktop Publishing Tools
- Layout Skills
- Photoshop
A Bonus To Have:
- Bachelor’s Degree in Graphic Design
What You’ll Do For The Brand:
Operational
- General design work (posters, flyers, merchandise and other marketing material).
- Determine the message the design should portray and work closely with the marketing function
- Create images in line with the marketing strategy and brand strategy, aligned to internal company design preferences
- Display a range of creative design techniques to materialise the concept and design required
- Achieving deadlines and working as quick and efficiently as possible.
- Updating adverts on the website and betting displays.
- Liaising with branch team leaders and managers with regards to any design work requested for their branch.
- Deep etching pictures in photoshop.
- Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts.
- Obtain approval of concept by submitting rough layout for approval.
- Prepare finished copy and prepare final layout by marking and pasting up finished copy and art.
- Complete projects by coordinating with printing and publishing.
- Anticipate the type of design required based on past experience and feedback.
- Adhoc tasks and jobs.
People
- Comply with company policy and values.
Compliance, risk and quality
- Compliance with company policies and procedures.
- Ensure logical saving of all work, designs, artwork, approvals etc.
- Ensure that all artwork, designs, approvals etc. are chronologically saved/backed up.
- Ensure error free designs with accurate content.
- Ensure that designs are free from racial, gender bias, derogatory, defamatory comments.
Skills and Competencies:
- Must have strong Analytical skills.
- Must be highly creative and have an Artistic ability.
- Excellent computer skills.
- Must have a strong sense of accountability and results driven.
- Must have strong Time Management and must be results driven.
Growth and new markets/products
- Ensure measures are put in place and steps are taken to achieve the short term, medium term and long term goals.
- Product innovation, new service offerings to customers.
- Source new customers.
What You’ll Bring To The Team:
- High attention to detail
- Good communication skills
- Ability to problem solve in a timely and effective manner
- High sense of accountability towards work
- Analytical Skills
- Computer Skills
Apply Before 07/03/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Senior Graphic Designer to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
You Bring:
- Graphic Design Skills
- Desktop Publishing Tools
- Layout Skills
- Photoshop
- Diploma or bachelor’s degree in graphic design
What You’ll Do For The Brand:
Operational
- General design work (posters, flyers, merchandise and other marketing material).
- Determine the message the design should portray and work closely with the marketing function of the customer.
- Create images in line with the marketing strategy and brand strategy, aligned to internal company design preferences for customer accounts.
- Display a range of creative design techniques to materialize the concept and design required.
- Plans concept by studying information and materials to ensure all information is included.
- Liaise with the printers in terms of artwork and colors, layout, quality, paper etc.
- Approve the print run executed by the printers against the initially approved artwork.
- Achieve deadlines and working as quick and efficiently as possible.
- Updating adverts on the website and betting displays.
- Liaising with branch team leaders and managers with regards to any design work requested for their branch at customers.
- Photocopying and deep etching pictures in photoshop.
- Designing signage for customers.
- Signage application.
- Overseeing general design work.
- Review designs for errors before printing and publishing them.
- Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts.
- Obtain approval of concept by submitting rough layout for approval by the customer.
- Prepare finished copy and prepare final layout by marking and pasting up finished copy and art.
- Complete projects by coordinating with printing and publishing.
- Anticipate the type of design required based on past experience and feedback.
People
- Enforcing ethical, honest, transparent, fair work environment.
- Sourcing of training as and when needed for staff.
- Adequate recognition of staff efforts.
- Talent retention (through role creation, career path planning).
- Directing, supervising, managing, guiding, mentoring junior and advanced graphic designers.
Compliance, risk and quality
- Creating, maintaining and enforcing company policies and procedures.
- Ensure logical saving of all work, designs, artwork, approvals etc.
- Ensure that all artwork, designs, approvals etc are chronologically saved/backed up.
- Ensure error free designs with accurate content.
- Ensure that designs are free from racial, gender bias, derogatory, defamatory comments.
Growth and new markets/products
- Maintains technical knowledge by attending design workshops; reviewing professional publications; participating in professional societies.
- Keep abreast with competitor activity, market innovation, market trends, customer trends.
- Ensure measures are put in place and steps are taken to achieve the short term, medium term and long-term goals.
- Product innovation, new service offerings to customers.
- Source new customers.
What You’ll Bring To The Team:
- High attention to detail
- Good communication skills
- Ability to problem solve in a timely and effective manner
- High sense of accountability towards work
- Analytical Skills
- Computer Skills
Apply Before 07/03/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Team Leader (Mobile) to be based in Greytown, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible to ensure growth targets for mobile betting are achieved. Analyse financial information to identify trends, manage costs, and increase profits within the team. Ensure proactive reporting on these areas.
You Bring:
- Valid driver’s license.
- 12 months experience in a leadership role.
- Track record of over – achieving quota.
- Ability to understand customer needs and handle different types of personalities.
A Bonus To Have:
What You’ll Do For The Brand:
- Work closely with Area Managers to meet required targets
- Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
- Facilitate daily promotional activities
- Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
- Management of stock (daily report on stock levels and usage)
- Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
- Conduct market analysis/research to make suggestions for improvements within the mobile department
- Recruitment and interviewing in coordination with Area Manager and HR department
- The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
- Management of team members leave, absenteeism, and attendance
- Identify potential of Top Up Voucher outlets. Visiting outlets where required
- Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
- Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
- Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
- Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
- Submit Daily Reports
- Any other related duties that might be required.
What You’ll Bring To The Team:
- Demonstrate good analytical skills.
- Strong computer skills.
- Demonstrate creative skills.
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrate excellent attention to detail.
- Must be able to plan effectively and efficiently in order to meet deadlines.
Apply Before 07/03/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a VIP Security Officer, to be based in Brackenham, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
- The VIP (Security) officer will be responsible for creating and maintaining a safe environment for the people. This may include: securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.
You Bring:
- Registered with PSIRA (Private Security Industry Regulatory Authority).
- Previous Security experience.
A Bonus To Have:
- Matric.
- Valid driver’s license.
What You’ll Do For The Brand:
Duties
- VIPs must be present 15 minutes before the branch opens.
- Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
- VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
- VIP need to check around the premises for any suspicious movements before the branch is opened
- VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch.
- VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
- VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
- During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
- Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
- Ensure all two way radios are fully charged, for early morning usage. Report faulty equipment immediately.
- Charge the batteries overnight so that they are useable from the beginning of your shift.
- Ensure all panic button and two way radios are in good working conditions and keep safely.
- VIP Officers must carrying their panic buttons, two way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
- The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
- Ensure at the searching zone the branch door or the gate is always kept close.
- VIP Officers are not allowed to cross gender scan guest entering the branch.
- Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
- VIP Officers must ensure to search female bags with a stick. Male guest are not allowed to bring in their bags.
- VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building.
- End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
- VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
- VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.
Guest Service
- First impressions last - VIP Officers are at the forefront of Hollywood.
- VIP Officers are the first encounter with the guest.
- Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
- Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
- Ensure to treating our guest with respect and have the good attitude at all times.
- When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.
Compliance
- VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
- Scan all persons entering the premises including team members.
- Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
- No bags are allowed inside the premises.
- No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
- No person under the age of 18 is allowed into the premises.
- If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
- In ranches with no liquor licence, No alcohol is allowed on the premises.
- Credit bets are not allowed to be taken by any team member.
- VIP Officer on duty are not allow to take bets with Amadoda uniform.
- VIP Officers on duty are not allowed to utilize the Limited pay-out machine.
Code of Conduct
- While on duty you will not sit or lounge, make use of your cell phone or eat.
- No smoking on duty.
- You will not report for duty under the influence of alcohol.
- You will not abandon your post. This could lead to disciplinary action against you.
- You are not allowed to sleep on duty. This will lead to disciplinary action against you.
- You will not have casual conversations with friends/other team members while at your post.
- You will not accept tips from the guest
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
Other
- VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins.
- Able to work in a rotating shift /work flexible hours.
- Ensure the ability to work independently.
- Ensure you physical fitness is obtained at all times in line with the job requirements
What You’ll Bring To The Team:
- Business Acumen
- Communication skills
- Attention to detail
- Problem Solving
- Accountability
- Guest Orientation
Apply Before 07/03/2026
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Responsibilities
- We have an amazing opportunity for a Team Leader (Mobile) to be based in Jozini, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible to ensure growth targets for mobile betting are achieved. Analyse financial information to identify trends, manage costs, and increase profits within the team. Ensure proactive reporting on these areas.
You Bring:
- Valid driver’s license.
- 12 months experience in a leadership role.
- Track record of over – achieving quota.
- Ability to understand customer needs and handle different types of personalities.
A Bonus To Have:
What You’ll Do For The Brand:
- Work closely with Area Managers to meet required targets
- Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
- Facilitate daily promotional activities
- Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
- Management of stock (daily report on stock levels and usage)
- Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
- Conduct market analysis/research to make suggestions for improvements within the mobile department
- Recruitment and interviewing in coordination with Area Manager and HR department
- The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
- Management of team members leave, absenteeism, and attendance
- Identify potential of Top Up Voucher outlets. Visiting outlets where required
- Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
- Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
- Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
- Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
- Submit Daily Reports
- Any other related duties that might be required.
What You’ll Bring To The Team:
- Demonstrate good analytical skills.
- Strong computer skills.
- Demonstrate creative skills.
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrate excellent attention to detail.
- Must be able to plan effectively and efficiently in order to meet deadlines.
Apply Before 07/03/2026
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Responsibilities
- We have an amazing opportunity for x4 Withdrawals Team Leaders to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
- The Withdrawals Team Leader is responsible for managing the EFT withdrawals and Treasury functions, ensuring efficient processing, compliance, and exceptional customer service.
- The role focuses on operational excellence, performance management, process optimization, risk mitigation, and continuous improvement to enhance service delivery and meet business objectives.
You Bring:
- Leadership role within a Contact Centre.
A Bonus to have:
- Degree/Diploma in related field.
- Finance and administration experience.
What You’ll do for the Brand:
- Oversee and ensure the smooth daily operations of the Withdrawals and Treasury departments.
- Ensure all withdrawal requests, applications, and relevant communication channels are up to date and effectively managed.
- Maintain oversight of task allocation, ensuring tasks are distributed before each shift.
- Monitor and optimize key performance indicators (KPIs), including service levels and turnaround times.
- Conduct investigations and root cause analysis for high withdrawal volumes, providing feedback to management.
- Drive compliance with company policies, procedures, and regulatory requirements.
- Prompt resolution of customer queries, with a strong focus on first-time resolution.
- Investigate and address escalations efficiently, following up on queries requiring interdepartmental involvement.
- Promote high-quality written and verbal communication in customer interactions.
- Identify recurring customer and audit queries, implementing strategies to reduce them.
- Work closely with the VIP Client Liaison team to maintain high service standards.
- Monitor team performance, ensuring coaching and support for underperforming team members.
- Conduct regular performance reviews and supply necessary documentation to management.
- Provide continuous feedback, training, and development opportunities to enhance productivity.
- Collaborate with Quality Assurance (QA) to discuss departmental improvement areas and address individual performance gaps.
- Maintain a high-performance culture through motivation, engagement, and positive reinforcement.
- Strict adherence to all audit and compliance processes, working closely with internal audits.
- Maintain accurate and up-to-date Acknowledgment of Debt (AOD) documentation and submit records to relevant departments.
- Ensure all necessary audit queries are received, resolved, and returned in a timely manner.
- Conduct regular reviews of internal control procedures to proactively mitigate risks.
- Submit accurate required reports on performance metrics and operational trends.
- Identify process inefficiencies and recommend or implement improvements.
- Conduct monthly competitor analyses to benchmark and enhance withdrawal processing.
- Review and revise control measures and checks for EFT withdrawals to enhance accuracy and security.
- Assist with recruitment to maintain optimal headcount.
- Oversee team rostering and ensure efficient resource allocation based on workload demands.
- All leave requests to be processed on time to support payroll and workforce planning.
- Monitor timesheets, absenteeism, and overtime, ensuring timely submission to Payroll.
- Conduct system access reviews to remove terminated team from the Withdrawals app and Payment Gateway Portals.
- Drive interdepartmental collaboration and initiatives.
- Communicate key issues and updates to management and relevant stakeholders.
- Support the implementation of new business initiatives and projects to enhance service delivery.
- Ensure the company brand and image are promoted through excellent customer service.
- Uphold high ethical standards and maintain confidentiality in handling sensitive financial transactions.
- Attend to ad-hoc functions as required due to operational requirements.
What You’ll Bring to the Team:
- Attention to detail
- Customer Service Excellence
- Exceptional admin skills
- Sound working knowledge of MS office
- Strong knowledge of betting types and platforms.
Apply Before 07/04/2026
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Responsibilities
- We have an amazing opportunity for a Team Leader Mobile , based in Pretoria, Gauteng. Do you think you have what it takes to be our newest Purple Star?
You Bring:
- 1-3 years of People Management
- Valid Manual Divers License
- 1-3 years sales experience
What You’ll Do For The Brand:
- To manage the achievement of targets and branch growth in accordance with operational procWork closely with Area Managers to meet required targets on Active and Qualified accounts
- Plan marketing campaigns with the assistance of the Area Manager and Marketing Team
- Facilitate promotional activities daily
- Ensure marketing material is available and in good condition for CSI handovers at Regional and National campaigns, all campaigns should be completed successfully and professionally
- Measure effectiveness of promotions (ROI) use Promo Tracker to measure the effectiveness of the promotion or event
- Conduct market analysis/research to make suggestions for improvements
- Recruitment, interviewing, and coordinating with AM/Trainer for induction.
- The performance and team management of Mobile Clerks includes the setting of daily targets, completing performance reviews, (twice a year), and conducting day-to-day people management functions such as HR/IR and the poor performance management (PIP) functions
- Growth, branding, and rollout of Top Up Voucher outlets in all distributor networks. Visiting outlets where required
- Organize continuous training to ensure mobile clerks have been trained to understand betting types, betting processes, mobile betting, and TUV
- Ensure that cash-ups are done following cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management
- Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
- Provide day-to-day operational support to Area Managers
- Daily Reports
- Management of the team members leave, absenteeism, and attendance.
- Management of stock (daily report on stock levels and usage)
- Any other related duties that might be requireded.
What You’ll Bring To The Team:
- Sales Knowledge
- Communication Skills
- Product Knowledge
- Negotiating Skills
- Relationship -Building
- Result-Driven
Apply Before 12/31/2026
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Responsibilities
- We have amazing opportunities for a Payroll Risk and Control Lead to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
- This role will be responsible for the review and preparation of accurate payroll risk areas, reconciliations and related reporting and analytics whilst maintaining strict confidentiality standards.
You bring:
- Matric
- 5 years accounting / payroll related position experience
A Bonus to have:
- BCom degree / studying towards BCom.
- Managerial/supervisory experience.
What You’ll Do For The Brand:
- Control, review and reconciliation of the complete process relating to staff debtors, including T-Shirts and write-offs.
- Performing a detailed review of reconciliations and related reports prepared by the Payroll Team, including, but not limited to, the following:
Salary control account recons
- AOD recons, including the monthly PBA AOL report
- Staff debtor recons and write-offs
- Unclaimed wages and terminations not paid listings
- Subsistence recons
Payroll component related configuration reviews, including, but not limited to the following:
- Tax codes checks
- BCEA Leave set up checks
- COIDA set up checks
- EE set up checks
- Review of risk areas and controls within the department processes. This may include areas such as statutory and internal policy compliance.
- Detailed documentation and reporting of all queries, identified gaps, risk areas and discrepancies for continuous improvement purposes for submission to the Payroll Project and Procedures Specialist.
- Work with the Payroll Operations and Procedures Team Lead to ensure controls are fully documented on the walkthrough and SOP documents.
- Work closely with the Finance department to research and resolve problems, perform scheduled activities, prepare and maintain accurate records.
- Provide support to line managers and the finance department with payroll reconciliation related concerns and queries.
- Undertakes related project work and ad hoc, variance and analysis reporting as required.
- Keep abreast of changes within Payroll department.
- Confidentiality of all Payroll information is to be maintained at all times.
- Live and apply the Hollywood Group values.
- Performs other and related duties and general admin as required.
What You’ll Bring To The Team:
- Financial reconciliation
- Compliance knowledge
- Risk management
- Analytical & reporting
- Payroll management and/or administration
Apply Before 07/06/2026
Method of Application
Use the link(s) below to apply on company website.
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