Field Service Engineer- KZN at Abbott

RESPONSIBILITIES:

• Installation and implementation of new systems in current and new customers sites.
• Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)
• Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
• Providing on-site customer support for software and hardware upgrade training.
• Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.
• Actively participating in Abbott Molecular conference calls, service summits, expert meetings and workshops.
• Providing primary service and support to the defined territory.
• Providing back-up service support outside of assigned territory as needed.
• Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures.
• Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.
• Reporting to Service Management, including spare part usage report.
• Represent Abbott in a professional manner.
• Inform Service Management about prep happened in use of Abbott products.
• Ensure meeting service financial goals including revenue and margin
• Responsible for increasing service revenue
• Develop and implement value creation strategies including comprehensive service sales in territory

Education:

•  A tertiary qualification in Electrical Engineering, Biomedical Engineering or related

Experience:

• A minimum of 3 years’ experience is required
• Must Be based in KZN
• Preferably experience within the medical or diagnostics industry, having worked in the field as well.
• Profound knowledge of managing budgets as well as service relevant processes, e.g. spare parts, material flow logistics and complaint handling
• Excellent communication skills to build and maintain positive relationships with internal and external customers.
• Ability to effectively solve customers’ technical problems by phone, email, webinar and in person at a client site. 
• Outstanding customer care skills. A strong desire to work with customers to understand their needs and recommend Abbott solutions that accomplish their scientific goals.
• Fluency in English language is a requirement, including the ability to write reports, technical documents and analytical problem descriptions.
• Other language skills will be a distinct advantage.
• Must have a valid driver's license